Grandioso Okinawa Villa | Onna 2

I would like to express my thoughts on various things.First, the parking lot is too far away. Although it is located directly behind the building, you have to go around the building to reach it, and it takes an average adult about 3 minutes to walk there. It is difficult for children and the elderly.Next is the key. It seems that the key for the automatic lock that you enter at the front door is broken, so I entered the unlock number that I was given in advance, but it didn't open. I was asked to take the key from inside the mailbox to open it, and I was given an additional number to open the mailbox, so I opened the mailbox and took the key, but inside the mailbox was a utility bill receipt. And so on.It's not easy to get in, and when I see a receipt, I get depressed.Also, the pool that the children were looking forward to was not included!There was supposed to be a deck where you could barbecue, but there wasn't. When I inquired, I found out that some buildings have it and some don't, and the 2-F building I booked is one that doesn't.That's what he said.This was on booking.com, and the top photo had a nice pool attached, so I proceeded to make the reservation.When I read it carefully, I realized that there may have been a message in the text saying that 2-E has a pool, but even if there was, it was very difficult to understand, and at the reservation stage I didn't know that this was the place. There's no way you can imagine that. Normally, you can imagine it just like the picture shown. There was no place to have a barbecue, although there were equipment available. Even if I had to do it on the street outside my front door! ?In addition, when you go up to the second floor, you can see the pool and wooden deck of Building 2-E next door.We probably didn't want people to see us, but our family thought there was a pool, so we stayed here, looking enviously at the pool next door, and grilling the meat we had bought for the barbecue in the kitchen. I even told them to eat while looking out at the pool next door! ?Anyway, I think the two main problems this time are the fraudulent photos when making online reservations, and the incomprehensible explanation of the facilities (it was clear that some buildings had pools and others didn't). . The hotel's response was, ``Maybe the customer mistakenly booked a building without a pool,'' but they couldn't have gotten away with making such a confusing and fraudulent advertisement.This time, I explained the situation to booking.com and was able to cancel. I just couldn't bring myself to change my mind and stay the night.Even when I was calling to inquire, the reception was intermittent, probably due to poor reception, so I couldn't speak well and was very irritated. Is it possible to call Grandioso staff from the Grandioso facility without receiving a signal? Just knowing that they won't be able to take care of you when something happens makes you very anxious.I believe that hotels and rental pensions provide services that allow guests to enjoy their stay in an extraordinary environment with peace of mind. I got the impression that the most important part of the story was left out.A distant parking lot, a broken key, a mailbox full of receipts and unopened letters, an environment where people could peek into the facilities next door, and advertising fraud, all of which made me feel discouraged one after another, and I wondered why I had come all the way to travel. Or... I feel like Grandioso is a really unfortunate group that doesn't care about the feelings of their users.I am also involved in the tourism industry within the prefecture.Let's make Okinawa a place where you can enjoy the extraordinary experience of traveling to the fullest.I felt that Grandioso was a facility that needed improvement in many ways.I would like to thank you for accommodating my cancellation on the same day.We were looking for another accommodation in a hurry, and since it was high season and on the same day, we were worried about whether we would be able to find it, but luckily we were able to find one nearby, and the price was exactly what we had planned. It was about the same price as Grandioso (about the same price as Grandioso), but they provided excellent service.

We are very grateful that there is a pool, BBQ available, and kitchen equipment and tableware provided.The room was clean and comfortable, and the staff was kind and helpful.I would like to use it again when traveling ❗

The two families had a great time.I am very satisfied with the clean rooms and facilities.I was especially grateful that everything around the kitchen was well stocked, including all the small items. (I was happy to have new kitchen sponges and kitchen paper)I had a preschooler, and I was impressed by how well-equipped they were with a baby bath, crib, baby soap, floats, and high chairs.Both adults and children had a very satisfying stay. I would like to book a different type of cottage next time.

Absolutely great value for money! !Our three families, six adults and three children, spent two wonderful nights here! Everything in the room and kitchen is very clean. Only the air conditioner is very slow to cool down the indoor temperature. However, this does not affect our satisfaction with this villa at all! ! I hope I can stay in a room with a swimming pool next time!

The facilities are complete, the rooms are comfortable, and it is a good place to relax during vacation. It is suitable for a family to stay.

I would like to express my thoughts on various things.First, the parking lot is too far away. Although it is located directly behind the building, you have to go around the building to reach it, and it takes an average adult about 3 minutes to walk there. It is difficult for children and the elderly.Next is the key. It seems that the key for the automatic lock that you enter at the front door is broken, so I entered the unlock number that I was given in advance, but it didn't open. I was asked to take the key from inside the mailbox to open it, and I was given an additional number to open the mailbox, so I opened the mailbox and took the key, but inside the mailbox was a utility bill receipt. And so on.It's not easy to get in, and when I see a receipt, I get depressed.Also, the pool that the children were looking forward to was not included!There was supposed to be a deck where you could barbecue, but there wasn't. When I inquired, I found out that some buildings have it and some don't, and the 2-F building I booked is one that doesn't.That's what he said.This was on booking.com, and the top photo had a nice pool attached, so I proceeded to make the reservation.When I read it carefully, I realized that there may have been a message in the text saying that 2-E has a pool, but even if there was, it was very difficult to understand, and at the reservation stage I didn't know that this was the place. There's no way you can imagine that. Normally, you can imagine it just like the picture shown. There was no place to have a barbecue, although there were equipment available. Even if I had to do it on the street outside my front door! ?In addition, when you go up to the second floor, you can see the pool and wooden deck of Building 2-E next door.We probably didn't want people to see us, but our family thought there was a pool, so we stayed here, looking enviously at the pool next door, and grilling the meat we had bought for the barbecue in the kitchen. I even told them to eat while looking out at the pool next door! ?Anyway, I think the two main problems this time are the fraudulent photos when making online reservations, and the incomprehensible explanation of the facilities (it was clear that some buildings had pools and others didn't). . The hotel's response was, ``Maybe the customer mistakenly booked a building without a pool,'' but they couldn't have gotten away with making such a confusing and fraudulent advertisement.This time, I explained the situation to booking.com and was able to cancel. I just couldn't bring myself to change my mind and stay the night.Even when I was calling to inquire, the reception was intermittent, probably due to poor reception, so I couldn't speak well and was very irritated. Is it possible to call Grandioso staff from the Grandioso facility without receiving a signal? Just knowing that they won't be able to take care of you when something happens makes you very anxious.I believe that hotels and rental pensions provide services that allow guests to enjoy their stay in an extraordinary environment with peace of mind. I got the impression that the most important part of the story was left out.A distant parking lot, a broken key, a mailbox full of receipts and unopened letters, an environment where people could peek into the facilities next door, and advertising fraud, all of which made me feel discouraged one after another, and I wondered why I had come all the way to travel. Or... I feel like Grandioso is a really unfortunate group that doesn't care about the feelings of their users.I am also involved in the tourism industry within the prefecture.Let's make Okinawa a place where you can enjoy the extraordinary experience of traveling to the fullest.I felt that Grandioso was a facility that needed improvement in many ways.I would like to thank you for accommodating my cancellation on the same day.We were looking for another accommodation in a hurry, and since it was high season and on the same day, we were worried about whether we would be able to find it, but luckily we were able to find one nearby, and the price was exactly what we had planned. It was about the same price as Grandioso (about the same price as Grandioso), but they provided excellent service.