インベストハウス Invest House

The hotel was the worst, and the service was completely insincere.Stayed from September 13th and made a reservation through a hotel reservation site.When I visited on the day of my visit, the key to the key box was missing, so I inquired. It was dinner time, so while I was waiting, I decided to have dinner first at a nearby izakaya.Then, I received an email asking me to move my car as soon as possible because there was no reservation originally and there was a guest already staying at the hotel.We begged them that we would be in trouble if we couldn't stay because we had been issued a reservation number from the reservation site, but we wasted a lot of time as they told us, ``We can't help you, so please contact the reservation site.'' A customer on the reservation site kindly searched for nearby hotels, but they couldn't find a hotel where they could stay the night of the day, so they ended up camping out.The next day, I received an email from the management agency of this hotel informing me that they had processed the cancellation, but I found out that the management agency did not reflect the fact that the reservation had been made in its system, and that it was a double booking. be informed. (I got even more angry when I found out the cause)The fact that it wasn't reflected in the system means that it was an error on the part of the management agency. I asked them to properly apologize for this incident, but the phone didn't ring and even though I targeted the customer of the reservation site, the fault was still unclear. I decided to give up.But!Although I received an apology via email and my accommodation fee was refunded, all of my plans for the day were thrown off, and I was wasting my time. I apologized to the members who were staying overnight for not being able to stay overnight, and I also apologized to the people who would be joining us at the venue on the day of the event, taking up their time and causing inconvenience. Are you not thinking about it?It would be fine if the person responsible realized that they had taken someone's precious time away and apologized properly instead of just using a template text apology.I contacted you today through the reservation site, but I will not be contacting you regarding this matter in the future. It seems that the answer has arrived.I feel like I can't do anything about it, so I'll write it down here.

I stayed with my family.The surrounding area is quiet and relaxing.Restaurants and convenience stores were within walking distance, and the beach was about a 3 minute drive.

There are convenience stores, supermarkets, and pubs within walking distance, so it was a comfortable stay even though it was a long stay➰

It was a beautiful French-style room.

I stayed here for work, and it was nice that the surrounding area was in a residential area, so it was quiet and I didn't have to worry about noise.Conveniently located near the high-speed interchange and convenience stores.

The hotel was the worst, and the service was completely insincere.Stayed from September 13th and made a reservation through a hotel reservation site.When I visited on the day of my visit, the key to the key box was missing, so I inquired. It was dinner time, so while I was waiting, I decided to have dinner first at a nearby izakaya.Then, I received an email asking me to move my car as soon as possible because there was no reservation originally and there was a guest already staying at the hotel.We begged them that we would be in trouble if we couldn't stay because we had been issued a reservation number from the reservation site, but we wasted a lot of time as they told us, ``We can't help you, so please contact the reservation site.'' A customer on the reservation site kindly searched for nearby hotels, but they couldn't find a hotel where they could stay the night of the day, so they ended up camping out.The next day, I received an email from the management agency of this hotel informing me that they had processed the cancellation, but I found out that the management agency did not reflect the fact that the reservation had been made in its system, and that it was a double booking. be informed. (I got even more angry when I found out the cause)The fact that it wasn't reflected in the system means that it was an error on the part of the management agency. I asked them to properly apologize for this incident, but the phone didn't ring and even though I targeted the customer of the reservation site, the fault was still unclear. I decided to give up.But!Although I received an apology via email and my accommodation fee was refunded, all of my plans for the day were thrown off, and I was wasting my time. I apologized to the members who were staying overnight for not being able to stay overnight, and I also apologized to the people who would be joining us at the venue on the day of the event, taking up their time and causing inconvenience. Are you not thinking about it?It would be fine if the person responsible realized that they had taken someone's precious time away and apologized properly instead of just using a template text apology.I contacted you today through the reservation site, but I will not be contacting you regarding this matter in the future. It seems that the answer has arrived.I feel like I can't do anything about it, so I'll write it down here.