Glamtech Resorts Heaven（グランテックリゾートヘブン）

I stayed here for a week.I didn't have any major problems, butIt's a lot more inconvenient than a hotel, so be prepared for the cheap price.Overall, the facilities are quite good, but there is still room for improvement in terms of operation. In addition, the level of staff varies, and it is necessary to ensure thorough training. I look forward to the future.What was good about it・Good cost performance. It would be quite expensive for a family of four to stay at a resort hotel, so this was a relief.・The resort-like exterior with a unified white and light blue color gives it a nice atmosphere.・The food from the food truck was delicious. The breakfast (reservation required) was also delicious.・It was good that the all-you-can-drink option was cheap and that children's all-you-can-drink option was free.・The Shimauta live performance was also very lively, which was great.・Many of the staff members are in good spirits.・The room was clean. The effect of the cooler is also good. However, since it is a tent after all, there are gaps and cockroaches and crickets can get out. There was insecticide in the room and I used it several times. I don't think anyone cares, but there are a lot of geckos.・It was helpful that the shower was available 24 hours a day.- Not only bath towels but also beach towels were replenished, which was helpful as I went to the beach every day.Areas I would like to see improved・There was only one washing machine, and it was difficult to empty it. I would like to see more.・The electricity in one toilet was out and it was too dark. During the week I was staying there, it kept cutting. Since it's a remote island, I think it will be difficult to procure supplies, but I think it's better to have some spares.・In the morning, there were times when all the toilet paper was out, including the spare ones. There may be things you can do, such as checking before lights out every day.・The curtain in the shower room is dirty, so I think it would be better to replace it.・The jacuzzi machine was out of order, but there was no notification, so I informed the front desk. I think you should check to see if it is malfunctioning when you prepare your room. When I asked if I could change rooms, I was told that I couldn't park my car in a room that wasn't broken, so I gave up.However, I was looking forward to the Jacuzzi, so I was a little disappointed. Also, during my stay, the water in the jacuzzi became dirty and I asked them to replace it, but I wish they would have checked and cleaned it without me having to ask.・It was supposed to be possible to order an all-you-can-drink item, but one of the staff members thought it wasn't possible, so it took some time to confirm. It may have been the season and they were understaffed, but I wish the staff at the order counter had been taught the basic system.・The food truck's buzzer didn't ring, and I thought it was taking a long time to be served because it was crowded on the day of the Shimauta concert, so after a long wait, I went to check on it and found that the food had already been prepared. , cold food was served. It seems that the buzzer was malfunctioning. I wish they would have come to my seat to ask in case the buzzer malfunctioned. I think it would have been delicious if it hadn't been cold, so I was very disappointed.

[Poor hospitality and customer service]I thought it was a beautiful facility, so I stayed there for two nights during my summer vacation.The facilities were very clean and the space felt amazing from the moment I arrived, but there were several cockroaches in the room that night.The restaurant had relaxing background music, which made me feel good, but that's about it.first dayThe young woman who greeted us when we checked in calmly explained the inside of the facility without smiling.Since you are in the position of greeting someone with a "Nice to meet you", you should be sure to provide "hospitality" at the beginning, no matter how young you are.All impressions are decided there.You are a beautiful person, so if you greet them with a smile and are pleasant, the customer will feel glad that they came.What was unpleasant was the collaboration with the restaurant at night.When I checked in, I told them that I wanted to have a BBQ, and I asked them if I could make a reservation, and they said, ``If you let me know on the day,'' I left the place.On the paper I received from the young woman at the reception desk,There was a notice that said, "Please start BBQ by 8:30 pm," so I decided to go after 8:30 pm.“We have until 8pm,” says a bearded man in his 30s. (The person sometimes greeted me with a smile.)From my side, I thought, “Huh?”When I explained the situation, I was told that there had been a disagreement with the receptionist.So what should I do? When I asked about it, I was told that there were only 2 servings, and although I wanted 4 people, I had no choice but to order 2 servings and other menu items.They served me sausages that were in stock, but they were only worth a few hundred yen, so I didn't express my feelings. Just a shame.Even though it was completely the restaurant's fault, there was no formal apology, and I could really feel that they had no choice but to serve the sausage.I was looking forward to having dinner in a nice atmosphere, but I felt terrible.There was nothing wrong with the meal I received, so it was delicious, but the male clerk in his 20s who was probably doing the closing work was only taking orders and serving customers appropriately.Because of his youth, he seems to be doing it just for fun.By the end of the meal, he seemed like he wanted to go home as soon as possible, so I couldn't eat it.last dayWhen I went to the front desk to return the key and check out, there was a young male clerk there, gathering some documents.Since it was me, the customer, I thought he would stop what he was doing and respond, but he just turned to me and said, "Thank you."The young man was one of the store clerks who responded to the incident yesterday.It doesn't matter if it's just a little bit, so if you could just say, ``I'm sorry,'' you could have said, ``Don't worry about it,'' and in the end, you could have built a good relationship.Did you sleep all night and forget about yesterday?If you could at least turn your body towards them and say "thank you" and see them off with a smile, you'd think they'd want to come again, but there's no hope of regaining trust until the end.Since this is a service industry that provides services to customers, the three people mentioned above should reconsider their customer service, language, and attitude to prevent this from happening again.Do you think this will be related to store management in the future?The above is from someone who works in the customer service industry at a restaurant in Tokyo.

I feel like I went all out for Instagram.The overall atmosphere, dinner and breakfast were very good.The worst part is the shower, it's seriously an old community pool. No consideration was given to ease of use at all.Also, some parts of the room were creaking in a strange way, and it felt like someone had broken it and then repaired it by an amateur, so I was afraid it would cave in.It may be a bummer because it's just glamping, but the price is completely on par with a hotel.The facilities are cheap and minimal, the number of people is small, and there are quite a lot of common facilities, so I think this is a profitable business.All the staff are very friendly. At night, it's nowhere to be found.

One night stay with child, first stay in a year at child's requestI couldn't use the jacuzzi in my room, and when I contacted the front desk, they said it was out of order and could not be used.I wish I had been informed in advance when checking in.Although it was out of order, there was clean water, so I thought maybe I could use the shower next to it.Also, it is a pool, but the water is only up to the children's ankles, so it is no longer a pool.There was a duck or a bird with a large beak in the water that was kept next to it (the staff put it in a cage, but it was unsanitary). There are birds right next to the pool so it smells bad. The children didn't like it so they couldn't play with it, so they stayed in their room until checkout.There are large and medium-sized pools, but the water in the smaller one has been completely drained, and the staff said they couldn't find a pool cleaner.It's a shame because my children were really looking forward to the jacuzzi pool.Perhaps as a power saving measure, the lights are dim everywhere.Eating areas, toilets and showers are also dark.There's no brightness overall.I feel like the quality has gone down compared to last year.It's a shame because last time it was comfortable and good.However, the nearby ocean with a beautiful sunset, the night sky where I could see shooting stars over and over again, and the untouched nature were very soothing.I hope this will be helpful to those who are planning to stay here.