The worst inn where customers are forced to bear the burden of not being able to catch the main ingredients of the plan.I visited there last winter to eat Taijin crab, and I liked it so much that on July 4th, I decided to publish the ``[Summer/Limited Time] Taste of Summer◆The sweetness that spreads in your mouth is a happiness that you will never forget once you taste it◆The finest Enjoy red sea urchin! ”, so I visited for the second time, but...Without any prior explanation, the menu's ``red sea urchin bowl'' (the main dish of this plan) was changed to just ``white rice.'' I became suspicious, so I checked with Mr. Nakai, and he said, ``Due to the poor catch of sea urchin this year, we cannot serve it as usual, so we will serve it in a small plate with sea urchin, so please make your own bowl.'' However, what came out with the white rice was a crushed sea urchin that was less than half a sea urchin. When I complained that it was really bad, someone who seemed to be in charge came out and said, ``The sea urchin catch is poor this year,'' ``The sea water is cloudy,'' ``The sea is rough,'' and ``The ban will be lifted from July 1st.'' However, in order to list only the circumstances of the accommodation, such as "We only caught about 50 sea urchins in 4 days" and "Due to the poor catch, there are few usable sea urchins and a lot of losses", "That is your convenience and the guests have nothing to do with it. This is the menu of the plan. When I told him, ``I made a contract (reservation) after seeing this, it seems like a scam to change it without my permission.'' Then, he said, ``Then, I'll add the remaining sea urchin (probably the sea urchin that we decided we can't sell as waste) and make a uni bowl.'' ``Can I do that?'' he said. When I tell them, ``I don't feel like eating that kind of thing,'' they get angry and say, ``Then what should I do?'' However, something could have been done before it got to this point. For example, I received a reservation confirmation from the inn two days in advance, but I was not able to inform them at that time that the catch of sea urchins was poor. We can't serve the rice bowl, so we'll refund the difference. We'll replace it with another sea urchin. We'll add another ingredient. We'll upgrade another dish on the course." However, if we convey the above information in this situation, we may be treated as a complaint or harassment. I held back and said, ``If you knew that red sea urchins were not good, you should have told me that when you confirmed the reservation that you received two days ago.It can't be helped, I will never come to this inn again.'' ” and calmed down the situation. The next morning, when I checked out, a woman who seemed to be in charge from yesterday responded, ``I'm sorry for making you feel uncomfortable yesterday.'' I thought she would at least apologize, but instead she replied, ``Thank you very much,'' as if nothing had happened. ” he said with a smile. I lost my patience when I saw his smile, but I left the inn without saying anything or accepting the gift.I have such a bad feeling... From now on, I will state that I have not checked the facts based on my subjective opinion, and to be honest, the issue of falsifying the origin of Chijin crab was brought up last year. I don't know where the crab I ate at the end of the year came from. This time, the red sea urchin was not a good catch, so the hotel changed the menu without permission and took the above measures. Human crab. There are plans for Gen Tajima and others, but I no longer trust them at all. I believe that the ranking of an inn is not only based on its hospitality and consideration, but also on how it responds to problems like this. In that sense, this inn ranks as the lowest. Or rather, it's beside the point. I really won't go there again. By the way, I was the second group to stay under this plan this year, and I was annoyed when I was told that the first group was still able to afford it. You pay the same amount, but the menu you receive differs depending on when you stay. can't believe it.PS: I received a reply from the owner. It also includes words of apology. But it's still weird. All I can say is that my senses are off. When he pointed out that he had changed the main meal of the plan, ``red sea urchin bowl'', to ``white rice and a bite of sea urchin'' without permission, he said, ``I should have responded sooner. ” is written. It would be better to make a living by providing a place to stay and food and drinks. I went into a seafood bowl restaurant and saw sea urchin bowl on the menu, so I ordered it and was served white rice and a small plate with a mouthful of sea urchin on top. It is natural to be angry as common sense. Write it down confidently, saying, ``I didn't realize it until you told me.'' Then, despite my complete failure in handling the complaint, she writes, ``I'm calling all future customers who have booked the sea urchin plan. Thank you, customers.'' This type of content is written for customers whose complaints have been successfully handled, and writing for customers who returned home angry is nothing more than an act of nerve-wracking. Even though I paid the predetermined price at the time of reservation, I was lowered in the quality of the meal (no refund of the difference, no follow-up service), and I traveled to an accommodation where I didn't even know the general knowledge. I'm not saying that I went there. He misunderstood this as ``I learned something'' from him and wrote him a thank-you note, and he trampled on me and said, ``Thanks to you, we don't have to get angry anymore. Thank you very much.'' There is. There's no point in making fun of it. Also, some of the comments about other ingredients contain criticisms, but I feel like writing them. There is definitely no falsification of the country of origin. He proudly writes, ``I have no intention of changing the production area to serve the crabs,'' as much as reducing the amount served to customers just because the catch is poor. If there were no complaints this time, even if the plan for the ``human crab'' cost more than 100,000 yen per person, ``because of the poor catch'' and ``unknowingly reducing the quantity'', they would have complained. It was an inn where there was a high possibility that they would smile and say ``Thank you very much'' on their way back, as if nothing had happened. Near the end, it also says, ``It appears that there was a difference in opinion or thoughts during the discussion with the customer,'' but this is not the case, as stated above. I can only think that my senses are off. I don't know what else will happen if this happens. I'll never go there again, or rather, I'm too scared to go.