星野リゾート 界 雲仙

Not commensurate with the priceI definitely can't recommend it to anyoneThe parking lot is almost full but there is no guidance.Of course, there was no door boy, so I had to carry my luggage by myself to the front desk.After checking in, we were only guided to the EV and there was no explanation of the room.Room has no extension telephonePlease call me with your cell phone.No slippers foundAmenity is a large bottleThe lighting is dark. There are few ceiling lights and their locations are bad, resulting in insufficient brightness.I don't have a light, so I can't read a book.The bathroom was dark too.My companion said she couldn't put on makeup.TV position: Not visible from bedSingle mat on a small rise, dangerous underfootThere are many people who bring their pets with them.Some people may have allergies or feel uncomfortable.I want you to be isolatedMeals are served on a rotating basis.If you arrive 3 minutes early, you will be forced to wait in the lobby.When the time comes, we all start trembling all at once.Minced braised pork is not rillette.The shrimp steamed in a clay pot are limp, and the sweet sea bream has no flavor and smells fishy.Is Hassun Tempura a supermarket delicacy?Sashimi is not fresh (Kanto style?)When you boil meat on a tabletop stove, lye comes out, right?The timing of the wait staff was also different: At first, even though I hadn't finished eating, I was served one after another.It's so slow that I wonder when they'll bring it from the middle.Apart from the outdoor bathhouse, it is far away.The entrance door is heavy.There are few washing areasThe door leading to the open-air bath is really heavy.There is a distance of 6m from the door to the bath.It's dark and I'm afraid of my feet when I enter.And is it really lukewarm?The white rice at breakfast stinks, that's all.After check-out, no one will be able to carry your luggage or guide your car.Shall we take a photo in front of the entrance?I don't need it

It was very refreshing.The facilities were well thought out down to the smallest details and I was able to have a very satisfying stay.I was especially impressed by the cooperation and service of the staff.

Good customer serviceMeal times are setThe service is good and deliciousIt would be nice if there were pockets on the indoor wear and short coat.I would like to stay again if I have a chance.

I enjoyed my stay this time.・LocationUnzen Onsen is about 90 minutes from Nagasaki City. No matter which road you take, it's a twisty road.·atmosphereAlthough there is no hot spring town lined with shops, it is a hot spring resort with many large hot spring hotels. There is a hot spring Jigoku nearby and the smell of sulfur is in the air.・HighlightsYou can enjoy a walk around the hot springs and shrines.·roomThe large windows allow you to enjoy the scenery. Most rooms are for 3 people, and even for 2 people it feels small.・Large bathIt may be a bit of a hassle if you try to go to the bathroom from your room because it is separated.There are two indoor baths and one outdoor bath. Each has a different temperature, which I personally like.·mealServed with care.Although it does not have surprising entertainment value, it is very delicious as it is decorated with local ingredients and is inspired by Nagasaki's local cuisine, Shokufuku Ryori.To be honest, breakfast starts at 7:30 at the earliest. Please be careful if you are planning to sightsee early in the morning. This is probably a facility for people who want a relaxing stay.·othersDrink service at the entrance to the public bath and in the lounge, tea and sweets in the room, and activities are just as expected from Hoshino Resorts. The staff were also courteous.

Oh my... Mr. Hoshino... I went to Tenka's Unzen Onsen to enjoy it, but unfortunately, I was very disappointed in the bath at the free-flowing hot spring hut at Kai-Unzen Hotel, so I headed back home feeling lonely.Not to mention the fact that the hot springs flow directly from the source, there wasn't even hot water in the bath the next morning, and there was no circulation system, and there was no explanation or apology. Is this Kai Hoshino?

The extremely disappointing service continued, and the family trip I had been looking forward to with my young children became a sad memory.First of all, we had informed them in advance that we would be staying as a family of four, including two children aged 2 years and 7 months, and had reserved amenities for the children, but they had forgotten about them and they did not have them.Also, until I requested this, there was only a single bed for two adults, and there was no place to put a small baby safely, so if I had no choice but to put the baby on a high sofa, the baby would fall headfirst onto the floor and end up in a cold sweat. I wrote it. Perhaps to make cleaning easier, the carpets are not pulled at all, so the floors are very hard everywhere, and the steps everywhere have sharp edges, making them extremely dangerous for children.The kettle used to boil water was of the type that makes a very high-pitched noise on the surface, but since it cannot be placed out of reach of children (there is no place to put it), it feels dangerous until the surface temperature drops. The glasses for drinking tea and water were placed on the floor of the bathroom as there was no space for my 2 year old to reach them. . It's all made for the sake of appearance without any imagination, so fatigue accumulates over time.Please note that there are no chairs or baby baths in the bath, and the floor is made of hard stone, so you must be very careful when bathing your baby. I had no choice but to sit on the ground and take my baby in the bathtub, but I felt so sad and disappointed, including the fact that there was no body soap for babies. Also, the open-air bath in the room didn't have a fence, so you could fall all the way to the bottom, so I had no choice but to enter while desperately holding onto my child, feeling like my life was in danger. .I feel that they are not paying attention to not only the hardware aspects but also the software aspects.The extension line in the room I was shown to was broken, so I had to go to the front desk each time. If you have any questions from the letters or guides left in your room, or the staff who guided you to your room, please call the front desk by extension if you need anything, including adjusting the temperature of the bath in your room. If it is broken, I would like you to let me know in advance. In some cases, children's body soaps are not prepared, and if you have small children, you may have to use an extension line for consultation, and the reality is that parents are too busy to go directly to the front desk. . The lack of consideration in this area was such a huge gap between the level of service I expected, and I felt sad.Other than that, when I asked for extra rice for my children's rice set (furikake rice and miso soup), for some reason they brought me white rice without adding furikake and made me ask for furikake (that's shabby...). When I asked for a favor, they looked at me with a useless smile, as if I was throwing a high ball with some selfishness, and they gave me a smile as if I were receiving alms (first of all, I was worried). Sorry for the inconvenience, but is it normal? When bringing it, the boy who heard our request handed it to the girl in charge of our table with a wink, looking mysteriously cool (Izakaya in Takadanobaba?). . .Also, my 7-month-old baby couldn't even eat baby food, so when I told him that I didn't need a rice set, he said, "It's okay, it's free, so don't worry," and I kept trying to force him to put it down. (I stayed for 2 nights, and on the second day we kept having the same exchange.It's like they shouldn't share information...To begin with, I'm not worried about money, but it's rude to make that assumption...) . The drain in the bathroom in the room was broken and only a trickle was flowing (a cheap hotel in Thailand?). I can only make the beds and clean the water area, but is that okay? It's all about small things, such as the confirmation that I don't really understand (if that's the only thing you can do, don't ask), but during my stay, I felt a little discomfort and stress every time I had an exchange, and it made me feel bad.In general, every single service that is taken for granted in Tokyo is not taken for granted here, and each person is not attentive or clear-headed, so in the end, I think we have become a monster complainer. I feel like this and fall into self-loathing (I wonder what I came here for...).Once again, the staff are student-level, so each easy response gives me a sense of accomplishment. He may not have any malicious intent, but every time I consult him about something, he looks at me with an innocent look that says, "Huh? Seriously?" and for some reason I always feel apologetic. Furthermore, I'm sorry for not being able to focus on everyone as a general rule! Instead, the style is to respond with a pointless smile and a look from above, and the stress builds up like a snowball, as if someone is going crazy.Sorry for the long post.(Though it still comes to mind...)Rather than resting on the surface of positive reviews drawn by the brand, atmosphere, and fashionable hardware, we need to look at our feet and learn what our true level is, and what kind of service we provide from the customer's perspective. I would like you to think about this and sincerely work to improve the level of service one step at a time.There is no doubt that the hardware aspect is good, but I have to say that the contents and services are all superficial and the level is quite low.

It was a great stay.No complaints.The Unzen power walk was also great.

The room was amazing, but the view was not great due to a landslide three years ago; all we could see was construction. We informed the staff about my dad's saba allergy, but the morning was full of saba. When we mentioned that we had informed them earlier, they said we needed to sign a document, otherwise, they would not consider the request. But they never told us about it. We asked the replacement breakfast due to allergy, They gave us a box of rice (see the picture) Considering the price we paid, the service was awful. I won't be trying Kai resort again.

I stayed here on an anniversary trip. When I informed them of this at check-in, I received congratulations from every staff member, including the person in charge of breakfast and dinner, the person at the front desk at check-out, and the person who carried my luggage to my car. I received a call.Information was clearly shared among the staff, and a sense of hospitality was conveyed.Would you like the staff to take a commemorative photo before we leave? I was taken care of.Of course, the room, hot springs, and food were wonderful.

It was my first time at Hoshino Resorts. I had heard the rumors, but I was impressed by the hospitality and attentiveness of the service. The hotel offers multiple activities that you can enjoy without getting bored, and when I came for an event such as a birthday, they took great care of me. I paid for the gift, but they even provided photos and letters, which made me very happy.I think Unzen Onsen is also a valuable hot spring nearby where you can fully enjoy hell. I want to come again.