オーベルジュ コスモス（くじゅうグランドホテル）

Food was disgusting, decor cheap, staff very attentive kind old folks but unfortunately not professional. The view is great but for the price it’s a total rip off.

I made a tentative reservation online, but haven't heard back. I visited on the day of the visit, but it appeared to be closed as it was "cleaning". I called but there was no answer.

Very disappointing hotelThe location and food are good, but the owner's character? I think it's so strong that people can clearly differentiate between likes and dislikes.I have the personality to be able to talk to pretty much any type of person, so I didn't have any problems with it, but it might be a little difficult for more mature people and women (^_^;)It feels more like talking to an old man in the neighborhood than customer service at a hotel.I remember seeing a young male manager and female staff when I saw him on TV before.I wonder if everyone has retired due to Corona...Anyway, I think they should improve their customer service a little bit.Even though it was the tourist season, there weren't many people there, so I was worried because I had to ask, "Is the business okay?"The rice was delicious anyway.thank you

Good morning ☀🙋 The view of Mt. Kokonoe from the window is the best.

The bathroom lacks a sense of cleanliness.Shouldn't there be a towel for wiping your feet between the bathroom and the changing room?I was also concerned about moss at the bottom of the entrance door to the open-air bath and indoor bath.

When I called to make a reservation, the old man who answered the phone used his language, and I accidentally called a private house instead of a hotel. To put it bluntly, I was surprised at how friendly his words were.When you check in, the guy at the front desk speaks in the same friendly way you would talk to him over the phone. When I think about it, I can't stomach it.I was a little nervous, but when I entered the room, I found it to be clean, the food was delicious, and the price was reasonable.During a meal, while the man at the front desk was serving the food, an elderly couple sitting at another table dropped their cane and immediately went to pick it up.He was a nice person and we had a friendly chat with him.

The quality of the food and hot springs, and the facility itself are good. The room was also clean.The pamphlet in the room says, ``The hot springs are fully equipped with amenities such as lotion,'' but there are no amenities other than shampoo, conditioner, and body soap. Not even in the room. If they are being removed during the off-season, perhaps the pamphlet should be changed as well.Also, although I received no explanation at the front desk, the open-air bath was not available. The temperature is around 20 degrees, and it has not been cleaned and appears to have been abandoned for a while. There was a paper in the changing room that said, ``Due to rain, the hot springs cannot be used,'' but it was folded up and held in place with thumbtacks, so I wouldn't have noticed it unless I felt suspicious after taking a bath.There was a lot of hair falling in the changing room, making it very uncomfortable to walk around with wet feet. It had fallen off considerably in the evening, so I wonder if they are cleaning it every day. I didn't have any cleaning supplies, so I made my way with my own towels.The drain in the bathhouse was almost completely clogged, and the suds from the previous guests remained for a long time, which was also disgusting.The hot springs have fixed usage times in the morning and evening, but there was no explanation about this at check-in. Normally, I think you would explain the usage hours of hot springs etc. and then decide on breakfast time.By the way, dinner was fixed at 17:30. It's not a big deal, but it wasn't mentioned on the reservation page, so I was surprised when it was specified.However, up until this point, I hadn't really worried about the price because it's just the price and I wonder if it's going to be difficult because of the reduction in employees due to the coronavirus.The problem is customer service.When it comes to customer service, I can't help but feel that the location is what I'm looking for. Perhaps it's because the number of customers has decreased due to the coronavirus or it's the off-season, but the restaurant is basically run by one person who appears to be the owner and one person who appears to be a chef. The arrogance of the person who seems to be the owner stands out.When I went to a restaurant for dinner, I went to the kitchen and announced, ``This is the last one here.''I thought it was rude, but I enjoyed the food.When I checked out, I didn't receive the coupon I was supposed to receive, so I asked, ``Are there any coupons?'' They bluntly replied, ``We can't give them to you anymore because we don't have the original paper,'' and I replied, ``That's right, thank you.'' I said, ``Thank you.'' Without looking up, he said, ``Yes, thank you.''Is it because she is the only woman? It was a morning with a bad attitude and a bad mood.Afterwards, I became suspicious and contacted the coupon issuing office, who replied, ``It was a mistake on the part of the inn.It seems they misunderstood that coupons did not need to be given for online reservations.''This contradicts my initial statement that there is no original paper, but...I received a message from the office saying, ``Please contact the hotel directly regarding coupon delivery,'' so when I called, they didn't even apologize for the mistake.“Ah, what should I do?” I responded with a troublesome response… I asked them to send it by mail, but the response was sloppy and sloppy.It's been a month since then and I still haven't received the coupon. lolIt's a difficult time, and I wouldn't have thought of writing a review like this if I had been treated with sincerity, but with such a bad attitude, no apology, and slow response, I don't feel like responding in the first place. I can't help but wonder if it didn't happen.As a solo traveler, I felt like I was treated like a troublesome customer from the beginning, so I decided to post a review so that fewer people would feel the same way.

Near Chojahara in the Kuju Mountain Range. The friendly older manager welcomed me warmly. The rooms are large and clean.The hot spring has a small indoor bath and an open-air bath, and the dinner is a creation of French cuisine. It was delicious. It's more of a pension run by a friendly lady than a hotel.

When I called to confirm whether it was possible to use only the hot springs, I was asked questions like ``How many people?'' and ``What time will you be coming?'' When I replied that I was going by myself, she said, ``Okay, I'll be leaving until 3pm.'' I wonder if they can't just say from the beginning, ``If you don't mind using the service until 3pm, please come.'' I think the way the questions were asked was in a boring manner, which is the worst kind of customer service at a hotel. A hose was inserted into the hot spring bathtub to lower the temperature, but there was a slimy substance from the hot spring ingredients attached to the line of the hose's water surface, which must have been left on whether there were guests or not. The connection part of the water faucet in the washing area connected to the hose was loosely attached to the faucet when the faucet was opened, causing water to gush out. All you have to do is tighten the screws with a screwdriver, but why can't you do that? In the open-air bath, there were many floating curtains of brown mud containing hot spring ingredients, and I had to scoop them up myself using a net placed casually on the stones surrounding the open-air bath. Even if there is only one guest using the hot springs, don't you think about cleaning before the guest arrives? The toilet in the changing room had a ring of dirt on the toilet bowl, so I thought it couldn't be a hotel toilet. When I leave the hot spring and ask to be allowed to use the Wi-Fi, she says, ``If you go outside, the connection will be disconnected.'' Chojahara says there are so many climbers that he can't connect to the internet at all, so when he asks for the password, he replies, ``Are you still here?'' It was only 1:30 p.m., so if you had used the hot springs, you should leave immediately. I was annoyed, but when I asked, ``I'm only using the service for 5 minutes, is that okay?'' and was told no, I thought I'd complain, but she gave me the password, looking like it was a pain. When I asked him, ``Is this a bad thing?'' he replied, ``It's not a good thing.'' His attitude and language, which doesn't even treat the customers as customers, can only be described as arrogant. Will there be a charge for using Wi-Fi, or is it not a service for hotel facility users? Even though I said I was leaving, the automatic door was turned off and I had a hard time opening it without a lot of force. There were also two doors of the same shape, one in the front room and one in the entrance. At first, I was worried that it would be closed. If you know that customers are coming, shouldn't you turn on the automatic doors? There is an umbrella stand on the left immediately after entering the front room, but there are 45 broken umbrellas stuck in it, and I don't know if they are usable or not, so it looks exactly like that. The door of the room in front of the front desk was open, and the linens and other items inside were laid out carelessly.Do you really want someone to open the door and see how dirty the room is? There was a sign at the front desk that said, ``Please call out to the restaurant.'' When I called out to them, they would normally say ``Welcome,'' but they asked me, ``What is it?'' I tried to keep putting up with the other person's bad attitude, telling myself that there was nothing I could do about it, but if it was an employee, I think it would be normal for him to suffer. I thought it was the owner. It's strange that there are repeat customers. I wrote a review, but I would also like to tell my friends and family that they should not go there.

The location is top class, the bath 😌♨️ the room is also good 👍, and the food and fresh onion potage was delicious.