Hotel Kartäuser Hof Mainz Bodenheim

Hands off !!! Rooms dirty to disgusting.Bed linen and towels smelled musty.Roller shutters on both windows and shower holder broken. Plus cockroaches. Guest service is zero.Just a young man in a miserable mood.Not speaking a word of German, whose job was to collect a parking fee of €10 per night.So we were at €97 per night.A bottomless impudence for this junk shop...

We advised hotel that we'd arrive late so they let us know that our room key would be in a box by the main door. So far so good. Narrow road leading up to hotel with nowhere to park so we drove into the hotel car park. 1 hour after we arrived and were getting ready for bed, someone knocked on our room door and somewhat rudely asked for a 10 euro parking fee in cash on top of what we'd already paid. Okay then, suddenly this cheap room was going to get checked forensically for faults. TV in the room but only 2 channels available. No tea/coffee making facilities. One glass in shower room cabinet but it looked like it had been used as an ashtray (someone in another review on a well known Booking site must have stayed in the same room, with the same glass, in JULY. Down-filled pillows on the bed that looked like they dated back to the 1970s. Cockroaches crawling around on the bedroom floor. COCKROACHES. I've never seen them in real life before. These were German cockroaches btw, otherwise known as Croton bugs. My partner identified them using Google Lens. Towels smelled of ammonia. Shower was okay but the wall mount was broken. Just a grubby, insect -infested room in a hotel run by people who give zero effs about hygiene or customer service.Difficult to recommend this place, even at 50 euros a night. Plus 10 euros for parking.

Everything was great!

Good value for money. Good location, right next to the wine festival. Very friendly service.

Good value for money.Good location, right next to the wine festival.Very friendly service.

The most disgusting thing we've ever experienced. Needed a spontaneous overnight stay for the family, dirty, disgusting and just bad that something like that was offered. I am at a loss for words. Just as bad is the lack of transparency as to who the owners are. Everything is done anonymously. Keep your hands off it.

Absolutely reasonable accommodation for the low price. Check-in later in the evening was carried out smoothly using a cell phone number and a key safe in front of the front door.

I was there for work and therefore needed a hotel for a short time. Unfortunately, I didn't notice when I booked that there was no WiFi, I thought that was a given by now. And if there was one, no one informed me about it. It was equipped with: TV that stood on the desk and took up the entire desk, small wardrobe, 2 bedside tables, 2 bedside lamps, there was a towel and a shower towel, a small wardrobe with seating, roller blinds where unfortunately only one worked and the second one was missing the band to operate, a shower and a mirror cabinet over the sink and a toilet, there was also soap and shower gel/shampoo from the hotel. I missed: WiFi, a shower mat for the floor, places to put shampoo in the shower, curtains because there were curtain rods but no curtains, room service because I was there for 2 days and used my shower towel and then put it on the floor there the floor is cold in the bathroom and the next day no room service came to bring me a new one, let alone make the bed. The shower needs to be prepared as can be seen in the pictures. The shower head couldn't be snapped into place anymore, it just hung around like in the photo. The chipboard room doors were opened and locked with a key. When you were in the room you had to lock the door from the inside, otherwise anyone could go in. You have to pay €10 per day for a parking space. I didn't get an invoice or anything like that and had to pay in cash with a card or something else wasn't possible. The reception was never manned, there were young men but they were never directly at the reception. The parking lot is very winding and unfortunately a car that is too wide has no chance here. There were more cobwebs in the room. The wooden bed creaked a lot when you moved on it. The rooms are very noisy, you can hear everything through the walls. Breakfast is not offered but that was clear from the start. There is no coffee machine or anything similar. There were no smoke detectors in the room. There is no personal contact to check out.

You can't find the words... they're immediately gone again.

Always clean rooms and very nice staff