Franky`s Wasserbahnhof Mintard

We celebrated our wedding here and were completely satisfied. The location is great, the service was spectacular and the food was to die for. A big thank you goes especially to Anna S., Marcel. S., Alex and the entire team. Thank you for an unforgettable celebration!

Great areaAlways my pleasure

Great location, top professional management and service team. We had booked a restaurant and hotel room for our silver wedding anniversary in Franky’s Wasserbahnhof Mintard in Mülheim an der Ruhr.All age groups from 2 to 80 were represented and the team mastered our celebration, the menu and the organization perfectly from the first conversation.The feeling of the right party at the right time.On top of that, simply friendly service staff, clean hotel rooms, a very tasty breakfast and a great garden with a playground for the little ones.Thanks again to the whole team and would be happy to come back. Absolutely recommended!

I went to the water station twice with my wife as part of our wedding planning. Ambiance, service and food were good.I would also like to talk about our wedding in the Knights' Hall at Broich Castle on September 13th. Frankys supported us in the area of ​​catering.Doreen and her team supported us a lot on the day, the food was delicious and they took our concept into account in terms of design.However, we found the 9-month planning to be chaotic. Points of criticism can be assigned to the areas of communication, organization and transparency.I would like to point out that I can prove all points since over 20 emails were exchanged.No matter what concern was raised, we often received an answer after about 2 weeks.The contract was only drawn up after more than half a year.It took several months to clarify which drinks could be offered. Frankys pointed out that we were contractually obliged to purchase draft beer from Broich Castle, at just over €100 per barrel. We refuted this and referred to our contract with the castle. After wine was removed from the drinks menu, we were offered various types of beer.If 1 problem was solved, 2 new problems appeared. Now beer glasses were missing.Then, after six months, it was discovered that the drinks in the premises could not be sufficiently cooled and this led to over €200 in additional costs. Our inquiry about the lock resulted in a solution that cost just over €100. The picture and dimensions of the additional cooling from the castle were passed on to Frankys and no complaints were made. When we asked, the answer was that the problem was fixed from the start.One cocktail per guest should be served as part of the event package and for the sake of simplicity, we adopted the suggestion from the in-house wedding folder. Then we are told that the material costs are too high.We were also not always able to understand individual adjustments to the draft contracts.Prices for crumb money, tea lights and tablecloths increased without notice.Was it a deliberate price increase or a mistake?During the wedding week I brought decorations and 3 cases of honey beer, which we bought at Franky's suggestion at our own expense, to the water station.The day before I spontaneously went to Broich Castle to set up. Suddenly the catering tells me that the tables for the buffet are being set up in the anteroom at the beginning and that there is no space for enough bar tables for the reception.The previously communicated 4 flower vases per table became 3.In addition, it has now been discovered that the beverage cooling is not sufficient. A solution was found, but with a degree of disability of 30% and current treatment for a torn tendon and bursitis in my shoulder, I had to carry 6 boxes one floor down by myself. One type of beer was missing on the wedding day and a different type was used without notice.This led to unnecessary discomfort on the day before and the wedding day itself.The bill of over €8,000 (excluding location) for 45 guests came a few days later.€850 was overcharged. We paid a three-digit sum per guest, 7 guests were charged too much. The special price for children is not charged. They wanted to incorrectly charge us for our own honey beer. However, when we pointed this out, this fact was corrected...

What a great location. We celebrated our silver wedding anniversary and birthday there. Top organization! Everything went perfectly, preparation, decoration, hotel and service were super professional and friendly, the food was very tasty and high quality. We celebrated until 4 a.m., the service staff was super friendly the whole time and by 9 a.m. the first people were already back at breakfast. Really great and also very good in terms of price-performance ratio.We have also received very good feedback from our guests and can recommend Franky’s at any time without hesitation!

Food and ambience top!Service staff have always been attentive and friendly, but on the last visit they were moderately attentive and moderately helpful.

Sensational location, beautiful location, a huge outdoor area, meadow on the Ruhr with plenty of space for children, lots of deck chairs and just to feel good. The beer garden is beautifully decorated, very varied and the interior, restaurant area and terrace with winter garden are really appealing. You probably don't find something like this very often in such a location on the water. Very family friendly and casual. We also stayed overnight and had a nice modern room under the attic with everything you need. Always a very friendly and dedicated staff and a great meal to celebrate. Great for parties, the DJ played everything until 3:00 a.m. and no one was bothered.We would love to come back here.

-Not a good price/performance ratio and the meat didn't come medium rare as ordered but rather through.-Friendly service-Unfortunately it was too loud due to a social party, which meant that a relaxed meal in the restaurant was only possible to a limited extent.

We celebrated our wedding at Frankys on September 14, 2024.Our wedding was previously planned together with dear Maggie & Katharina. The two were always there to help and advise. - Thank you.The location is an absolute dream, the food is incredibly delicious and the service is great.Many of our guests were impressed by the location, the delicious grill buffet at our wedding and the service. The boys and girls were super attentive, understanding & more than friendly.If we celebrate something bigger again, I will come back to you.And I think we'll stop by more often for dinner (wedding anniversary).Thank you from the bottom of our hearts - Family W.

Like this place 😀