Hotel Villa Elsa

Unfortunately I was disappointed. Only the room was very good, clean, with a balcony. The food was OK. However, communicating with the service was very difficult because they only spoke poor German. Instead of a dip as a repeat order, I received salad dressing for 5 times the price. The so-called whirlpool was completely outdated. The temperature was extremely cool at 24 degrees, we were promised 29 degrees, and the temperature in the swimming pool was so cool that after 30 minutes, even though I had to go to the room in my bathrobe, I had to take a hot shower for 30 minutes to avoid catching a cold. Salt cave costs an extra 9 euros, sauna is tiny. Both had to be registered 1 hour in advance. Infrared cabin defective. Nothing inviting that corresponds to a wellness area. Massage and cosmetics fully booked 6 weeks ago, with 1 single worker. Water and tea could be purchased in the swimming area for 1.50 euros. Parking costs 12 euros per night. Reception unfriendly, no welcome, instead 1 sentence: You are too early!! Collecting the service at the meal was a disaster, newcomers, it took forever until she could calculate the change. Very disappointed for the price of an expensive double room for 2 nights. Breakfast ok. Coffee good. All in all, we won't be coming back, it's a shame, the homepage is very promising.

More appearance than reality!Minor defects everywhere and the shower even leaks onto the bathroom floor!??The noise level in the breakfast room was very unpleasant, both from guests and staff. The pool smells through the whole house and and and

Update September 2024This time room 211...with a small balcony and large window. There is also a window in the bathroom. Rooms were great as before and just as well furnished. A comfortable bed in which you can sleep very well. This time I was also able to test out the wellness area and I really liked it. I reserved the salt cave and was able to spend a very pleasant 45 minutes there. The fitness room is clean and has a lot to offer. There is a sauna and also a steam sauna. Everything was clean there too...even in the showers. There is a changing room with a shower and sink as well as cupboards for valuables. The pool is beautifully landscaped and in the evenings a "ceiling of stars" shines over the pool. The entire team (from room cleaning, the caretaker, the staff in the restaurant to the reception and the boss) is, as before, very nice and helpful. You feel good.A nice hotel within easy walking distance of the city center and the spa gardens. The rooms are very large and in room 111 (single room) I had a huge balcony with a lounger, table and chair. There is even a small fridge as well as a kettle and tea in the room. In addition to the bed, there is also a small sofa (I think this is the EZ Plus category). There is also a great swimming pool, but we didn't use it (as we were just traveling). The breakfast room was pleasant and the breakfast was delicious. Sunday was a little better than during the week due to a larger selection of food, but the quality was consistently good. All the staff...including the boss (breakfast room, reception, cleaning) were very nice and helpful. We'll definitely be back.

Stopped there on the way to Allgäu. Everything was great, nice staff, rooms were very large (we also had a kitchenette) with a balcony. It is advisable to reserve a parking space, otherwise you have to stand on the street...thank you

Addendum: I didn't threaten you, I object to that! The lady at the reception said I could write suggestions for improvements - I said I'd rather write a review. If you perceive this as a threat, that is subject to your (wrong) judgment.Incidentally, contrary to your claim, I was not satisfied with your "services" before - I would be ashamed to serve breakfast like that, for example. It's surprising that your sense of "righteousness" doesn't stop at your breakfast. I'm also not used to it and I don't like being addressed by my first name, as your waitress did with her unkempt clothes at breakfast. I only ate dry baked goods out of disgust. By the way, I called your house before booking and asked how it was to book, as I didn't know how many days I would stay as my mother was in the hospital. Nevertheless, you said I should book with "Booking com". I don't know whether your furniture is new. In any case, the bathroom wasn't new, and from the look of it everything looked old and run down. Not to mention accessibility. I only booked your house because everything near the hospital was already fully booked and I didn't have a car and wanted to reach the hospital on foot. Perhaps you are lucky that the majority of your customers no longer have such good eyesight...Incidentally, when I checked out, the cleaning lady was sitting on the sofa in the lobby - I assume that she then cleaned the room straight away and that you rented it out even though I paid for it for the following day.I have also never experienced it in any hotel - oh well, you're not a hotel, but a "villa", the conditions may be different - where the duvet on the second bed was removed when booking a single room. The attitude towards the customer hidden there is obvious.Shameful!I booked a room from July 28th to August 1st, 2024 because my mother had a hospital stay. However, my mother was already born on July 31st. discharged from the hospital, initially it was said that I could leave a day earlier, but this was then rejected the next day. Even though I had paid for the room by August 1st, 2024, I was called on July 31st. on my cell phone (!) and asked emphatically when I was leaving so that the room could be cleaned. I suspect that they wanted to rent out the room twice. When I got my luggage, the cleaning lady was sitting downstairs on the sofa, probably waiting to clean my room...Overall, apart from this embarrassing and shabby pettiness, I can't recommend the hotel. Not a good crowd, rooms and the whole house smelled of a mixture of old furniture and disinfectants. After returning home, I had to wash all of my clothes because this disgusting smell had settled everywhere. I only drank dry rolls and a coffee for breakfast; the sight of the other dishes almost made my stomach turn. The whole house is shabby, the location is only close to the hospital, but there are better houses there too, which were unfortunately fully booked. If you are late in booking, you unfortunately have to take the remaining stock.

We had booked ourselves into a “suite with balcony” at short notice for around an impressive 230 euros per night. The lady at reception was very nice, the room was ok. After returning to the hotel from dinner around 10 p.m., I was looking forward to a shower and then a film in bed, snuggled up in a cozy bathrobe. The hotel is called a wellness hotel and it is announced that bathrobes are available. However, I couldn't find any bathrobes in our room and no one could be reached at reception, not even by phone. When I checked out the next morning, I made this point and thought that a small, obligatory discount on the bill would be appropriate. As a reminder: “Suite with balcony for 230 euros”. This small I was also initially promised a discount, but then rejected again. Incomprehensible. And what a shame. Apart from that, I have to say that breakfast wasn't great either. Carelessly presented, selection and quality of food mediocre at best. I also noticed that a number of foods are offered packaged in individual portions at breakfast (e.g. cream cheese, coffee cream, tea sausage). There is still room for improvement in the area of ​​sustainability. Conclusion: Our night in this hotel was unfortunately a completely overpriced disappointment.

A very nice, centrally located hotel. Nice personel. Great swimming pool. We'd love to come back.

We booked the hotel for a single night on our way home from Southern Europe. Super nice breakfast buffet. Very clean and well maintained room, despite a few years behind. Sweet and helpful service. …

A dream hotel. Location perfect. A quick walk to the park or city center. The rooms have plenty of space and are well equipped. The food in the in-house restaurant was very good. The staff very friendly. When it became known that it was my wife's birthday on the day of check-in, she was surprised with a small gift from the hotel. Our table in the restaurant in the evening was also beautifully and festively decorated. Toys were also provided for our little one while we were visiting the restaurant. A big thank you again. We will of course come back soon.Greetings do Couto family

A great hotel with spacious rooms, a super nice reception and a great breakfast buffet. Unfortunately there wasn't enough time for the wellness offers, but we'll make up for it and we'll be back!