Lucy's Garden Hotel

Hotel, bungalow type, on the second line. Quiet area. Very good service, like almost everything on the Island.

A small peaceful place, attentive staff, calm, peace… two minutes from the beach, 15 minutes on the other side of the island… in short, super pleasant stay

nice location. great house. nice swimming pool. nice staff

We had 4 nights at this super cozy place. Beautiful cabins, good bed, nice bathroom, a hot shower and nice clean pool. Everything is kept so nice and neat here and here is just the nicest helpful staff. …

A really cozy little hotel. Nice pool surrounded by a nice garden. Very welcoming staff.

Service was top notch. The staff were friendly and welcoming and helped with excursions and bike hire.Nice place to be.

A few minutes' walk from the beach and nice restaurants. The swimming pool is not large but well maintained and the breakfast is tasty. The price-quality ratio is excellent. Definitely recommended to stay here.

Nice hotel with friendly staff. Breakfast was good, however rooms are a bit old with few equipments, sheets also looks dirty (even if they change it every day). We expected better for the price.

Read this before you book this place:I initially booked this place based on the overall decent reviews and the nice pictures online. I was surprised to actually find out that this place is extremely poorly managed. This is not a hotel, it’s more like a homestay. It’s worth at the very most $35 per night. We paid 3.500.000 IDR for 3 nights when we checked in, which is about $71 USD per day.We checked in to the superior bungalow room number 3 for 3 nights and paid for the entire 3 nights when we checked in. The room had a lot of water damage and peeling paint in the corners. I’ve had bigger and nicer rooms elsewhere on Gili Air for $40 a night. I assumed that Lucy’s would be nice for $70 USD per night. It wasn’t. Read on:There was constant loud construction of 2 new buildings on the premises bordering the pool. Loud hammers, sawing and banging. Construction guys watching you as you swim in the pool. Not a peaceful, beautiful environment like in the pictures at all. The owner never notified us of the construction when we initially checked in. On the 3rd day, at 8 am the morning, when the hammering started again, I asked the owner when the construction would end. He was dishonest, he told me it would end in an hour. It didn’t. And he continued to be dishonest, he told me that it would end tomorrow, but tomorrow was when we were checking out. I know the construction wasn’t going to be over tomorrow anyway by the look of the buildings.We already had to leave the premises the first day of our stay, instead of stay and relax in the pool because of the noisy construction.I’ve lived in Indonesia for 5 years. I’m used to power outages, noise and pollution, things not working. The second day of our stay there the electricity on the island went out. Fair enough. The owner of Lucy’s said that he had a generator to keep the kitchen powered. But the air conditioning and internet was out. We again had to leave the premises because it was so hot, we could not stay in our room without air conditioning. We had to camp out at various places such as Mowie’s, and Pink Coco, which had big enough generators to power their fans and internet. We were exhausted by the time evening came around and the electricity finally came on for Lucy’s.And no bun gun in the bathroom. Sorry but in South East Asia you need to have bun guns in the toilet. I don’t understand why Lucy’s doesn’t invest in bun guns. It seems like they want to do everything on the cheap, but charge premium prices.We were supposed to be at Lucy’s for 3 nights, but after 2 nights we checked out. I told the owner he should have told us there would be constant loud construction. He said he was sorry but he didn’t offer us a refund for our 3rd unused night. Absolutely terrible management. We could have been return customers and referred our friends and family to Lucy’s. Instead I’ll tell everyone I know to stay away from this place.We ended up staying later that day at an amazing and beautiful resort for the same price around the corner. And we had a much nicer room with excellent management, great breakfast, and great service. All for the same price that Lucy’s was charging us! And we had to pass Lucy’s on the way to the beach and to restaurants. Sure enough the loud construction was still going.I have to say, the boys that clean the rooms and serve breakfast to the guests at Lucy’s are absolutely wonderful and sweet. I have nothing but good things to say about them. However the owner doesn’t know what he’s doing. For the first time in many years, I had the very uncomfortable feeling of being ripped off and scammed from staying at Lucy’s. I get the sense that the owner thinks he can charge the same higher prices as the nicer, well run hotels around him, but he doesn’t offer the same quality, value, and customer service of the nicer hotels around him. The owner never offered any discount, nor did he refund the last day that we already paid for, but did not use when we checked out a day early. Which re-enforces to me that this place is scammy, and poorly managed.

Don’t ever stay here. It’s extremely overpriced and you’ll get much nicer places for half the price or the price as Lucy’s charges. …