Puri Air Beach Resort

TL;DR: Not a good place to stay because of poorly maintained bungalows with crappy AC and non-working Wi-Fi with really bad customer service and a lack of care overall. ||We had a terrible experience at this hotel. …

Not a good place to stay because of poorly maintained bungalows with crappy AC and non-working Wi-Fi with really bad customer service and a lack of care overall.When we booked, it seemed like a nice, cosy place to stay but when we got there, it was clear the photos were a little deceiving. Yes, everything basically looked the same as advertised, however, we — almost instantly — realised how poorly managed and how unmaintained the whole place is.The AC was absolutely poor: I don't know if it had been a while since the freon had been refilled, the gaps in the bungalow ceiling were barring the room from getting cool or if it the whole thing was just badly maintained and we were literally sweating the whole time whilst in the room.The Wi-Fi just would not connect: sometimes it would connect for a couple of minutes before just disconnecting and other times the entire Wi-Fi network would just disappear and not show up in the available list of connections. I tried to use my mobile data and I couldn't even get a signal whilst inside the bungalow. I was on "EDGE" the whole time and I had to go and sit out on the patio if I wanted to be online. This wouldn't have been too much of a big deal, I mean, yes, sometimes it's good to be disconnected from your phone and have a break from all that, but the room also didn't have a TV or anything so there wasn't much to do whilst relaxing in the room. And my wife also had to make a couple of important video calls which were a nightmare to do with the lack of connectivity. My suspicion is that because we were in the bungalow right at the end, we were far away from the router and therefore couldn't pick up a strong enough signal. That's just poor planning, in my opinion.There was a fair bit of noise from the surroundings: the bungalows are not built to be soundproof at all. Just saying. I know it's not the resort's fault that there's a mosque and a very loud tokeh nearby but I think given everything else I think it's just the lack of maintenance the bungalows receive.On the second night of the stay, we packed up our things and went to a much better hotel around the corner. I informed a member of staff as I handed back the key and let her know the reasons of why we were checking out two nights early and she sounded very surprised. It's pretty clear that the staff have no idea about how to manage a resort like this.Cherry on top: I remember a few days prior to checking in, I messages the resort via WhatsApp to ask about the airport shuttle service. They told me the cost would be Rp 700,000 just for a car ride from Lombok Airport to Bangsal and I would have to arrange my own way across to Gili Air and to the resort. If I wanted an all-inclusive, door-to-door service the cost would be Rp 1.2 million which is an insane price for this kind of thing.Normally, this wouldn't be a big deal and I hate to sound like a high-maintenance diva, but this place wasn't exactly cheap. I've stayed at cheap hotels before where it's like less than Rp 100,000 a night and all this can be expected for an OYO or a RedDoorz or a local guest house. But when you're running a so-called "resort" in a highly sought-after area? I don't think it flies. It shouldn't, anyway. Especially when it's out of lack of care, maintenance and professionalism.

The complex is very nice (although I wouldn't call it a resort), with well-decorated cabins and a reasonable price (at least the one we paid). The pool is very good, and it is fantastic to be able to take a dip in front of the sea. Right in front you have the beach, in an area where you can snorkel and see turtles and marine life. All the staff are very friendly and nice.Room for improvement: like many other hotels in Indonesia, they should invest more in maintenance. It's a shame that a nice hotel like this has old/broken furniture, stained curtains or the water in the sink is cut off at night. The mosquito net is not very practical due to its location. Breakfast is also very limited and lacking.In any case, we enjoyed the 3 nights we spent there 👍🏼

Amazing staff, very helpful and always greet you with a smile. Awesome location, the hotel has access to the beach so you can watch the beautiful sunset every night! Their restaurant is on the beach meaning every meal has a complimentary spectacular view. We stayed here for 10 nights, I could easily stay another 10! Very good place for families.

Just restaurantNice placeThey dont have the food shown on the menuFood isnt special

Excellent pizza, super smiling server, it’s a pleasure

Good price, clean room

This is by far the best resort on gili air. It’s on the quiet side of the island with turtles and snorkelling directly out the front! The pool and staff here are incredible!

Very good location, very good value for money. A little aging but does the job.👍🐢

Had a great stay for 5 days!