Hotel Big Marine Amami

Although old, the staff are very friendly and there is a small but cleanly maintained sauna.It appears to have undergone some renovation.However, I wish you would pay more attention to cleaning.And, the outlets...

This is a homely, locally run hotel with old facilities and small rooms, but there is a bathhouse (for about 3 people) that can be used even in the morning, which was soothing. The breakfast buffet included chicken rice and oil somen noodles, and it was delicious. It is quiet at night as it is far from the downtown area.

I stayed separately with my family.I was able to stay there without worrying about my child running wild.You can also eat chicken rice for breakfast, so you can experience Amami in terms of food as well.

The best beer garden with a sea view!It feels cool and comfortable!

The breakfast buffet was delicious!Free parking was great.

Stayed in August 2021.

It's really bad here.I have stayed at various cheap hotels in Japan and overseas, but this is the first time I have had such an incredible experience.I'll summarize it briefly below, but it's quite long.① Encounter with an underwear thief at a coin laundryMy pants were stolen from the coin laundry on the hotel grounds.There was a sign saying, ``The hotel is not responsible for any troubles you may have, so please report any troubles to the police yourself.'' I think this is a common response for hotels, but it seems like there have been many underwear thieves like this in the past due to the way the notice was written.It was my fault that I was careless and went back to my room because it was on the hotel grounds, but even though there were underwear thieves many times, there were no surveillance cameras. The ALSOK sticker is the only deterrent to crime. What does it mean that the hotel does not even install surveillance cameras even though it is aware that underwear thieves have occurred many times?Of course, I looked everywhere and even checked at the front desk, but no underwear was found yet. The response from the front desk ended with a bitter smile.A report has also been filed with the police. The Amami Police Station is within walking distance from the hotel, and they were very friendly and rushed to investigate the scene immediately. The culprit has not been caught, but if you have any trouble, please contact the Amami Police Station immediately.② Being yelled at by the elderly female staff at the front deskThis hotel also has a rental car business, and one of its selling points is that you can rent cars 24 hours a day at the hotel's front desk.So, when I called the front desk to rent the car on the morning of the day, the elderly female staff member at the reception desk became very nervous and said, ``Didn't I just tell you to make a reservation the day before?! I need to prepare the documents, etc. There are! There aren't any light cars anymore!" he yelled.First of all, I have never heard of such a thing. This female staff member was noticeably lacking in explanations in other responses, and there were many cases where she learned things for the first time through another staff member's explanation, so I think she was probably in a state where she thought she had said what she said.Next, I never said that I wanted a light car.Also, it seems that he is in the position of a manager in this small organization, and he says, ``A position in a small organization where no one pays attention to you = You think you are superior = You treat customers with disrespect.'' It looked nothing but human.Shockingly, the front desk staff I spoke to when I was robbed by an underwear thief was exactly this woman.I wonder if she was criticized because she didn't get mad or make a fuss at the front desk even though she was attacked by an underwear thief? At first, I was thinking of going to sleep, but due to the incredible response of this female staff member, I finally decided to file a police report.As a person, I didn't want to do the wrong thing, so of course I didn't raise my voice at the front desk or the police from beginning to end, and responded calmly. I laughed at the way this female staff member treated the police in such a polite and nice way.The reason why this female staff member was angry could be, ``Why can't you listen to what I say?! (It was never explained to me in the first place)'' or ``I'm annoyed because my work has suddenly increased!''Also, if you need to make a reservation the day before, I think it would be better to change the sign in the hotel to say ``You can rent it out anytime.''③ Insidious treatment of foreign staffThere are several young staff members at this hotel who are probably from Southeast Asia.They don't have any problems with Japanese, but no matter what I ask, they don't know anything. I wonder if he's new? But one day, I witnessed this foreign staff member asking a question, but the senior staff member ignored him and did not tell Roku about it. You probably don't know anything.I can imagine how stressful it must be to work with someone from a different culture, but I was saddened by the insidious way in which they handled the situation.Even if I just briefly recall it, the hotel was filled with a series of unbelievable things.I liked Amami Oshima itself, so I moved to another hotel and stayed longer, but even though it was cheaper than this hotel, there were surveillance cameras in public places, and I didn't have underwear thieves at the coin laundry. Of course, there were no rude staff and I had a comfortable stay.I feel like I made a big mistake in choosing the first hotel.To be honest, the security and attitude of the staff were better than the cheap hotels in Southeast Asia.We hope that this information will be helpful to you when choosing a hotel.