XIV Yugawara Palace

I visit you twice a year. I usually stay for 2 nights, but every time I want to stay longer. It's relaxing and the service is guaranteed.We highly recommend a room with hot spring water. It has a different quality than a public bath.The food is delicious, but I especially like the breakfast. Wake up early and have breakfast.

You can't go wrong with a meal at XIV.It is delicious and does not disappoint.

Dinner will be served at Tenpanyaki, a Japanese restaurant located within the Hanareki restaurant. I was able to enjoy the flavor that made the best use of the ingredients, and it was very delicious.

The place can be reached in just over 3 hours by taxi from Nagoya (*Please be careful as Tsubame Taxi will try to charge you the expressway fee for the round trip even if it is a one-way trip). The guest rooms have indoor baths fed by the hot spring water. It was a very nice room (there were a lot of spider webs on the window glass from the indoor bath, so the facility should keep cleaning the glass). The facilities are luxurious, and although they are a little old, they are good. It's nice to be able to see the water from all rooms. The spa had many types of hot springs, and it was nice to have a variety like a super public bath.The cafe also served delicious Mont Blanc and shaved ice. There are the following points, which give it a low rating.Among XIVs, the level of politeness and cooperation with owners is low. As for how much it cost, it was the lowest of all the Baycoat and XIV I've used so far.The manager gave me my business card, but after I gave it to him, he immediately disappeared and didn't try to have any conversation with me, the owner (I have gold status with multiple memberships of all types, including Bay Court and XIV). I didn't. Although he had fine sideburns, he gave an extremely businesslike impression. I felt like people looked down on me because I looked young. My partner from Tokyo says that since I'm a country person from Kanazawa City, Ishikawa Prefecture, and I get close to people, it's more natural for people in Yugawara and the Kanto region to be more distant from me. That's what I mean. However, in the past at Resort Trust, the staff spoke to me spontaneously, so I assumed that was the case.The person in charge of Hanayomi proudly misspells the owner's name. I knew in advance that my partner would be late at the store, so I made a reservation for the room meal to apologize, but since the concierge and Hanagoyomi were okay with being late, I was fine with entering the store between 20:30 and 21:00. He asked me to come to the restaurant. If you are waiting for your partner at the restaurant on the day of the trip, when will your companion arrive? I was urged. This is the time period above.I had ordered my favorite black abalone sashimi and liver sauce, but the maid and the person in charge kept coming into the private room to ask me the same question, asking when they would bring the abalone. So, can I bring it now? I felt like I was being rushed in that sense. I was thinking of waiting until my partner came, but I told him to bring it in already if there was a problem.Since I was allowed to come in late, I was probably the only name left in the reservation column, but when I introduced my name to the person in charge when I entered the store, I was told that it was Mr. ○○. I was disappointed when I was asked a different but similar name, as if they were dealing with a visitor and didn't even know the owner's name. During my stay so far, I was always given a business card, but he didn't even give me his business card, so I don't know his name, but his work attitude was as frivolous as one would expect from a member-only restaurant manager.The abalone sashimi was cut into too large pieces, which made it taste bad, and I couldn't bring out the true flavor of the abalone. The key to abalone sashimi is its chewy texture. It's not good if you cut the soft and hard parts into large pieces like that. It's different from abalone steak. It was the perfect cut for the Yase, Toba, and Bay coats.At other Hanagoyomi facilities so far, I was truly impressed with the taste, hospitality, and conversational skills of the staff, and enjoyed the meal, but at Yugawara, I was not impressed and received a low rating.Normally at spas, owners are given a separate locker key and wristband from visitors, but Yugawara didn't do that well, and the guy at the counter told me to use the visitor's locker. When you use the room, you will write down the room number, so be sure to check whether you are the owner or a visitor.Also, the drain in the indoor bath was clogged on the first day, so I had it cleaned.It's easy to get to from Tokyo and has hot springs, which are its strong points in terms of geographical resources, and that's it for better or worse. For some reason, all the staff were far away, and the customer service was superficial, so I couldn't get the feeling that they would always provide warm hospitality at other facilities, and the quality was no different than when I went to a regular high-end inn. Where is the value of membership-based hotels and the satisfaction of owning them? That's the summary. I thought that if I were to purchase a membership, I would be better off looking for another facility.It's not a luxury bay coat or a luxury sanctuary, it's what we call an exclusive, so we have no choice but to rely on the warmth of the people. These staff members should go to another hotel to learn about hospitality. It may be full right now and not for sale, but to be honest, it's tough to get people to buy memberships with this level of hospitality.The cleaning staff in the room was a Southeast Asian overseas person. I often met them in the hallways, and I felt that they greeted me more cordially. Just because it's in the Kanto region, or because comedians and celebrities who often appear on TV come to the event, the staff are nobody, so don't get it wrong, and at least try to change your attitude towards the owner. .

I went on a family trip this summer and stayed here for the first time with my dog. The food was delicious and the bath was pleasant, but the room was so small that I couldn't believe it could accommodate 6 people, and the area where the pet cage was kept was dark and difficult to take care of.Then, while I was out for dinner, there was a service that would come and lay out my futon for me, and on the first day, the door suddenly opened and the person on the other side seemed surprised that we were still there, and I was there with my dog. So I declined and said it was fine. However, on the second day, when we came to lay out the futon while we were eating, and when I checked the pet camera, my dog ​​was so frightened that he was shaking and making cries that I had never seen before.And now, even though my child used to be able to stay at home, since then he has started howling and behaving badly when I am home. I have separation anxiety and it's really bothering me. Please remove the futon bedding service for rooms with pets.

We enjoyed a quiet and relaxing time.

There's nothing wrong with taking a relaxing hot spring bath every month! The staff are naturally considerate and each and every one of them is highly conscious.

Recommended for use by couples. There isn't much sightseeing in Yugawara, so I just go there to enjoy delicious food and relax at the spa.The employees are very attentive and make sure you have a pleasant time.We had Chinese food and it was very delicious. The presentation and plates also have a good taste.The deliciousness of Chinese food in Yugawara is exceptional.The rooms are spacious and have comfortable beds and are arranged for easy movement.You can also relax at the spa. The sauna is a little too dark, but the water bath feels so good on my skin that I take it over and over again. The garden around the open-air bath was overgrown with grass, so I felt it needed some maintenance.The lounge also has attentive employees and delicious drinks.

The hot water was really good!I was so happy to have a hot spring in my room! ! !Everywhere is beautiful and relaxing.

The rooms are greatEverything is too dark and dangerousThere are many elderly people, so there should be a little more light.It's better to make it brighter