If you are thinking of staying overnight, please stop now.I stayed here for my birthday trip and was very disappointed as I had high expectations.1: [Meet and greet] When you arrive at the inn, you will be greeted from the parking lot.I was welcomed warmly, which made me feel comfortable and had high expectations.2: [Information] Information from the front desk is concise, and after explaining meal times etc., you will be shown to your room. The foreign staff tried their best to explain things to me, but to be honest, I could hardly understand them.Are you doing low play etc?3: [Cooking]The Kaiseki meal was very delicious.The fresh seafood and wagyu steak were especially delicious.However, here too, I really can't hear explanations from foreigners. There were times when I couldn't figure out what was going on no matter how many times I asked.When I went to the restroom, there was a Japanese person there, but I also heard that he was treating the foreign staff coldly.4: [Room facilities]The room was a tatami room and there was a bath with natural hot spring water, which was really nice. The hot water is simmering and heavenly.However, since cats were allowed, they had prepared cat litter, but the cat didn't like cat litter, so when I approached it, I could smell urine.Since I'm paying a pet fee, I wish they would at least replace the cat litter with something clean.I called the front desk and they had it ready in about 30 minutes. Did you go out of your way to buy it?5: [Room]Each room is a separate building, like a detached house.However, the distance to the next room is less than 1 meter.I went to bed around 10 o'clock and was thinking of going sightseeing tomorrow, but the person next to me was probably Korean? was singing passionately in the open-air bath of the room with music flowing.It's so noisy I can't sleep.I called the front desk but couldn't get through, so I called the emergency contact number [I was told that the staff was not available after the meal].I tried calling the emergency contact number many times, but I couldn't get through. It will connect in about 10 minutes.He said he would be careful.It doesn't get quiet even after 11 o'clock. When I called the emergency contact number again, I was told that the person next to me was not Japanese. Is that the case? In the request section of the leaflet, there is a statement such as "Due to the quiet environment, please refrain from shouting", but shouldn't they explain this verbally first?I called them at 11am to warn them, and it got quiet around 11:30am, but I kept calling them and the response was too slow.There is no emergency contact number at all, so what is the emergency contact number for? Are there really two or more staff members on duty? ? They don't answer the phone right away, so what's going on with management? ? Honestly, I don't feel like I'm following the inn's guidelines.It was so noisy that I recorded it from my room, but when I listened back, it was really noisy. It's so bad that I'm wondering if I should consult a lawyer.Managers should actually pay to stay there themselves.You should feel that you are not doing anything to deal with foreigners.6: [Check out]As an apology, the receptionist said that they would charge the rest of the drink fee as part of the service.I was too stunned to say anything as I felt like I was being criticized.Shouldn't you make a proper apology first? Even though I had such an unpleasant experience last night, I was given service as an apology without even a single word of apology? SoI wanted him to come to apologize in the morning, even if it was over dinner. It's really rude to only get a 2,500 yen discount and no apology. I don't want to use it again.7: [Overall atmosphere]Most of the other guests are foreigners (maybe Koreans?)He had no manners late at night and burped while eating.Most of the staff are foreigners, and the Japanese people stay in the background.I really can't recommend it to Japanese people.It felt like a place where foreigners with money would come.