嬉野八十八（やどや）

The spring quality is the best

Stayed from October 15-16, 2024. If you go to Ureshino from overseas, go to this place. The hot spring water is very good. Before staying here, I stayed at other accommodations in the same area, but I recommend this one.Overall, it has a zen style atmosphere. All facilities seamlessly balance traditional and modern conveniences, so there is no inconvenience.Dinner and breakfast are fine dining in a private space equivalent to a 5-star hotel. Once you enter the accommodation, you don't feel like going out.It would be nice if shuttle times to and from train/bus stations were operated flexibly to suit the needs of guests.Also, don't lose your room key, which is made of wood. I had a hard time finding it because it was on the wooden floor, but I thought I lost it and the cost of reissuing it would be quite expensive. lol

I used it on a family trip to celebrate my parents' 60th birthday.I made a reservation for 3 rooms as a representative, but even though there were rooms with different surnames, when I got back to you, they recognized the 3 rooms as one group, and asked me to arrange a room nearby. I did. They asked me about food allergies in detail by phone and email, and I was also grateful for the loan of children's supplies. I was really looking forward to the reservation process as I felt thoughtfulness throughout.In fact, the rooms, facilities, and equipment were excellent, and the location was close to Ureshino IC, making it easy to access.I was able to make full use of the hot springs, and although I only had breakfast, I thoroughly enjoyed my meal and enjoyed spending time with my family.However, when it comes to service, I was often surprised, perhaps because the person in charge was bad, so I gave it a 2 star. The reason is as follows.①When checking in, I made a reservation using my address and contact information, and even though I checked the information and paid in advance using my name, for some reason my father's name was listed as the representative. . So, when I arrived at the parking lot, the staff was confused because even though I introduced myself, I was not on the reservation list. I wonder if this happened because they thought that the man in the higher-grade room would pay, so I didn't really worry about it, and used the tablet provided during the information confirmation procedure to enter the representative information with my name and name. This has been corrected.②The person in charge of check-in was probably a new employee, who didn't look people in the eyes or talk to them. It wasn't very interactive as she either kept looking up and looking up in her head for what to say, or she looked down and spoke with her eyes downcast, and she didn't even check the food allergy information I had given her in advance. At that moment, I became worried about staying at this inn, fearing that the anniversary celebration would be ruined by the vague response. There was an atmosphere in which all the family members who received the explanation were trying to keep up with each other and refrain from commenting on the child's reluctance. Without exaggerating, I was appalled, thinking that it was impossible for an inn of this class to have this level of customer service.③When checking in, I was given instructions on how to use each booth at the inn, but even though it took quite a while, I was shown around with a large baggage in each hand. When I looked later, I noticed that there was a cart for carrying luggage in the front lobby, but wouldn't they normally put their luggage on it and guide the customers empty-handed? Maybe they thought it didn't apply because it was a Boston bag (but quite large) rather than a carry-on bag.④ Even though I corrected the name of the representative at the time of check-in in ①, the information was not shared.When I paid for the room at the souvenir shop or bar in the building (paid all at once at check-out), my father's name was changed every time. I had corrected the information to put it in my room instead of my room. Every time I told them my room number, they asked me, "Is it ***, not ○○○?" When I checked out, the statement was still prepared in my father's name and the information had not been corrected. What was the purpose of the time to confirm and correct information?⑤The only meal I had was breakfast, but the food allergy information that I had been told many times beforehand and at check-in was not conveyed accurately, so I should have been able to eat the regular menu. As a person who cannot eat raw meat or fish, the meal for two people was served on a vegetable-based menu. Two adults were not allowed to eat certain raw foods, and they took care of that, but a meal was prepared for two adults that required no raw meat or fish, which was a condition for two young children. As a result, even people who can eat regular food have been forced to eat ``no raw meat or fish'' on their menu.I was shocked because we had provided allergy information to the two young children by phone and email, including their names, ages, and genders. I wanted my parents to eat sashimi and mentaiko, but the waitress was confused because she couldn't even change the meal, so my parents took care of me and ate what was served. It happened.I think that many of the staff members are very considerate and wonderful, but perhaps it's a problem with the system or the manual, but the communication of information isn't working well at all, and the level of customer service isn't as good as that of other people. They have received very good reviews, so I wonder if it's a hit or miss, or if they're susceptible to irregular responses... As someone who had arranged the trip, I felt a sense of responsibility, so I wondered if my family felt uncomfortable, and when I look back, I wondered why I had been treated the way I was.I was relieved that I was just nervous and my family didn't seem to care. I think the inn is a really wonderful place, and I hope that this will be used to improve customer service in the future.

It was my first time to visit Ureshino Onsen, so I was really looking forward to it.It takes less than an hour by car from Nagasaki Airport.I went to Imari first, but it was an easy round trip distance and time.The room was Comfort Deluxe and felt like half an apartment, but it was comfortable.The hot springs have a thick water quality and are one of Japan's third generation hot springs for beautiful skin.The meals were delicious both in the evening and in the morning, and the 70°C hot spring outside had a faint sulfur smell, which was also nice.The service was good, and there were several types of cold tea available at three locations within the hotel, and I had it several times, but personally, I liked Shiraori the best.I would like to book here again when I go on a pottery tour.

All the employees were smiling and helpful, and the food was delicious.The hot spring was smooth and felt great!

The inside of the hotel was very clean and I had a comfortable stay.The hot springs are very pleasant and will make your skin smooth. The ice cream in front of the sauna is also good.Also, the tea available inside the building was very delicious😋

The service staff are enthusiastic and kind, making you feel at home. The hotel's warm yet extraordinary atmosphere, clean rooms, and healthy and delicious meals allowed us to completely relax and enjoy ourselves.

I thought it was a shame...The inside of the building is very clean as it has only been open for a year. The people, service, and customer service are great. If you order one thing for breakfast, it will come out late. I wanted to have a quick breakfast and go somewhere to play, but there was a long wait and it took 1 hour and 15 minutes.However, it took less than 20 minutes to check in and be guided.During this time, there will be no welcome drinks or sweets. During the tour, I was asked to have tea freely.The lobby is large and there are many check-in waiting rooms. However, the changing room in the public bath is quite small. The ice cream at the bathhouse is delicious😋There is no air conditioner in the bedroom, so it gets hot when the door is closed.

This is my second time using the hotel, and this is the first time I have had breakfast and dinner included. The guest room has a hot spring bath, so I took a bath many times and had a very comfortable stay. I informed them in advance that I was pregnant, and they even prepared a non-caffeinated drink for me.As for the food, it was colorful and delicious, with lots of food that seemed to be good for the body. I was very grateful that they substituted tempura etc. instead of living things, and I was really satisfied with all of them. When I told the person in charge that I was here to celebrate, I was very happy that they gave me a surprise gift during the final dessert.I also had a wonderful time during maternity.It seems like they have a lot of rental equipment for babies, so once the baby is safely delivered and things have calmed down, the three of us will come back to use it again.