Japanese Inn Koyo

People who make painted plates often come here.When you go, number 5 is good.Larger cars will fall out of the frame.

Stayed for 3 consecutive holidays in September. As expected, it was a little crowded. It was raining so I didn't have anything to see outside so I just relaxed in my room. I have stayed there many times over the past 20 years, and it seems like they are operating much more efficiently than before. The food was also delicious. The famous pie stew and pot pudding are always delicious.

I canceled my stay before I arrived, so this is only about customer service.I was planning a trip with my in-laws and made a reservation based on the high reviews.However, this is not a good idea for us either, but due to the hospital visit, we had made a reservation for multiple days (albeit 2 days) and were planning to confirm the reservation immediately and make a new reservation.However, surprisingly, the inn asked if he would actually stay there after less than a day had passed. Notice to that effect.Although it was certainly a strange approach, it was still within the cancellation period, so I don't understand why they were so anxious about it.However, since it is true that we have caused you inconvenience, we have decided on the itinerary immediately and replied with an apology.However, the person in charge at the other end changed and responded in a clerical manner, saying, ``Yes, I accepted.''Even though it's an email, it's an inn, so I guess there's a way to say it. A sense of disbelief.To begin with, I was surprised as I had never had to confirm my intention to stay in a hotel in just one day (cancellation period).However, in order to enjoy the trip, I carefully reviewed the plan with my in-laws, decided on the itinerary, and contacted them earlier.I wanted a nice room for my parents-in-law, so I chose a different room plan with the same meal plans.Then, I was informed that if I wanted to have the same meal with some differences, there would be an additional charge.Yeah, well, there are limits to what can be written on the web, but if the writing is misleading, why don't you say that first?Naturally, I became even more distrustful when I heard about the price increase.Moreover, although this is a subjective opinion, it was discovered that there was a considerable difference between the room photos posted on the website and the actual room.(I got so excited that I looked at other people's accommodation reviews on SNS etc...)I canceled because I thought it would be impossible to enjoy it here any longer.I had high expectations since it is a long-established and famous store, but...It seems like it didn't suit us. . .

Beautiful yukata, friendly service, delicious Yamagata steak, endless aftertaste

It was 2 nights from 2024.9.16.This time I went not to work, but to relax and eat delicious food. At the entrance, I felt that the employees were very well trained.The most relaxing time was when I had a meal! Aimi gave us the best presentation of a very slow and delicious meal. I was so relieved by her response that my daily fatigue disappeared. The timing of the food and drinks being served was perfect, and the conversation was wonderful.Thank you for listening to my various thoughts.This is an inn that I would definitely like to visit again.

I stayed here for an engagement meeting between my two families.The bride is a resident of Yamagata Prefecture, and when we think of old kilns in Yamagata, we have the image of a prestigious and wonderful inn that is well known to all residents of the prefecture.The bride's family will be coming from Tokyo, so this is the only place to meet them! So I made a reservation and stayed there.As a result of actually staying there under these conditions, my expectations were too high, and there were some things that I found disappointing, so I would like to list them here.①Dinner venueI had told them on the phone in advance that my parents from both families would be coming, and that I would like to request a seat at the table.When I looked at the official website, there were two types of table seats listed: "Gion" and "RYUREI", so I wondered which room I would be in and went to the venue. The venue was set up with chairs.If there is a possibility of a venue like this, shouldn't it be listed on the official website?Also, the signboard in our room only listed my surname as the person making the reservation, but the surnames of both families were listed in the room next door.A gold folding screen was also displayed in the room that was slightly visible.What was the difference?Also, regarding the room, the decorative folding screen, and the signboard, if there had been a separate charge, I would have been able to pay for it if I had been told when I called, but I was not informed of that. .② Staff response 1Since there was a person who was returning for the day alone, I was thinking of getting a taxi at the time of the last Shinkansen train that I had booked in advance.When I called the staff on the extension line, they told me that there was only one taxi available at that time, so they weren't sure if they would be able to make a reservation until the last minute.When I asked how they would let me know if they had a reservation, they said they would call an extension to the room.In response, I told them that I would not be in the room at that time because I was eating, and they told me that they could let me know if the reservation could be made in another way, such as having the dining staff speak to them.Due to the current situation, I would be in serious trouble if I was unable to return home, so I did not drink alcohol and made sure to be available for pick-up and drop-off just in case.At around 7 o'clock, I called the front desk from the phone outside the dining hall.When I asked about the situation with taxis, the answer was that they would not know until the last minute.When I asked when I could check and get in touch with them, I was told that I would need to contact the front desk myself to confirm.According to what I heard earlier in the room, it was said that a staff member would contact you, but when I spoke to them, they said that you would have to go by yourself.Later, at exactly 8 o'clock, I asked about taxis in the same way, and was told that there was a possibility that they might get one, but they would check and contact me.I received a call back and was informed that a taxi would be arriving at 8:30.I thought it would be a good idea to go down with that person at 20 minutes, but then, at 8:20, the serving staff told me that a taxi had already arrived and that I would like them to come down. .If you are coming for a day trip, we will let you know later by phone.In this case, I think I was naive in thinking that a taxi would come if I called for it, but I think I should have told them that it was difficult to get a taxi at that time.I asked about the shuttle bus just to be sure, but I was told that that time was over, so maybe I should tell them about the taxi.③ Staff response 2I called several times and was told that dinner hours are from 17:45 to 21:00. We also confirmed in advance that we could enter the venue and decorate it by placing photos.On the day of check-in, I heard that dinner would be served at 5:30 p.m., so I was glad that they had decided to open it earlier.It started at 5:30 pm, so I went to the venue in 20 minutes to decorate and wait for my family, but a staff member told me that I couldn't enter yet.In the end, I was able to enter after 30 minutes. Both families arrived early and ended up waiting outside the venue.What did you say on the phone?④AccountingWhen I checked the details of the receipt I received, it listed the bathing tax for day-trippers who only ate a meal.There was no explanation when I checked in at the front desk.Did day-trippers also take a bath?There was no explanation given, so day trippers who arrived early were simply asked to wait.Also, even though I had asked for an all-you-can-drink option, it was not included.I don't think you can mention money if it's used in a face-to-face situation.Don't you think you're underestimating your customers?I'm very disappointed that my stay at the old kiln, which I've always wanted to stay at at least once since I was a child, turned out like this.I don't think I will stay here again in the future.People in the prefecture should stop dreaming about this inn.

Delicious food and the best interior.The theater room and private sauna were top notch.

I went on a 2-night, 3-day trip with my 90-year-old mother during Golden Week.Since I was with my elderly mother, I chose a quiet place.I did. The staff members are all nice people with smiling faces.I'm glad it was quieter than the busy hot springs.The food was also very delicious.And today I came again by myself.

I was traveling with my son who is 1 year and 3 months old.It was great to say the least.The rooms with open-air baths are nice...but the beds are...So I had given up on it (because my son doesn't sleep well and it would be dangerous if he fell off), but when I made the reservation, I told him that I wanted the beds to be placed together, and they listened to my request. The bed was spacious and I was able to sleep comfortably. I think this is the best accommodation for traveling with children, as it comes with toothbrushes and yukata for children. The shoji screens in the room are also made of plastic, so you can feel safe. The staff is also kind and everyone is kind. The food was average. Children can receive free white rice. At the end, we also received a toy. I was able to spend a comfortable time. I went to see Zao no Okama, but the weather was not good so I couldn't see it, so I will use it again when I go back. thank you very much.

In search of Yonezawa beef, Tsuyahime, and a high-quality hot spring inn. I visited here a long time ago on a family trip, and the service, including the quality of the hot springs and the food, was good, so I decided to use it as a couple on our wedding anniversary.I made a mistake in choosing the room and ended up with a slightly unusual type of room, but the service was good, with a sense of distance that can only be found in Yamagata, and I enjoyed free drinks in the lounge.Next time, I would like to get a nice room with a nice view on the Zao side.This time I chose Yamagata beef steak, and the meal was really delicious!The little cherries were cute. The appearance has been devised since it started out like a Tamatebako, and although it looks plain, each piece has a different texture.The sashimi and vegetables are extremely fresh and sweet, and each course is carefully prepared. Both the delicate flavors combined were satisfying and made me reaffirm that I was glad I was Japanese.The alcohol wasn't very strong, but we had unlimited drinks and alcohol, so we had some fun making mimosas.Wife. Thank you very much to the head chef and everyone involved in the cooking.Other than that, I recommend it because it's fun and enjoyable if you can take it easy. The time you can experience it is limited, so please check with the front desk ♡Last time I used it, I also recommend the spacious private bath for couples and families.