TU Hotel by WMM Hotels

Top room with modern furnishings. Kitchen with stove, bathroom with shower, soap and shower gel. TV and fridge, everything available. You will receive a code for the door shortly before arrival. We were very happy with everything.

We made a reservation through Agoda, but when we arrived late in the evening, we couldn't figure out how to check in via email.Agoda has made the content of the email invisible.We sent an email but didn't get a reply, so we ended up getting a new room (and paying twice).There was no contact from the hotel and no way to contact them.They clearly knew that they would not be able to check in if they received a check-in email through Agoda, so they left it like this.Do you plan on giving me a refund?

Rooms could use some updating. Cobwebs in the corners, a layer of dust on the refrigerator. And toilets with a sliding door where you can look inside. Been there for 9 days and only asked for fresh towels once and on the second to last day. Then comes the answer from the cleaning company, you're going back tomorrow anyway...

I'm going back after a month, what can I say, dirty room, cobwebs in the bathroom, heating not working! Too bad, the chain has almost always satisfied me for convenience and practicality, but not this time, too bad!

Points deducted because the refrigerator didn't work

I think the WMM Hotels are really great,but the internet has been like this for 1 yearbad. The connection keeps breaking down.I've complained several times and it hasn't helped.

I have from December 23rd. until December 26th. Booked in the hotel for three days. I had work and when I entered I found the room was cold. I called the hotel management and they told me they would fix the problem. The first day I slept in a cold room. On the second day I wanted to go to the bathroom and there was no hot water. They called and told me I had to change rooms. I changed rooms four times but had the same problem. They told me they would fix it But they didn't fix anything. I left the hotel and booked another hotel. It was the worst day of my life. I cannot recommend this hotel. The bed wasn't clean and everything wasn't good. It would be good if you want to book in this hotel

Good evening.This hotel stopped me 1200 euros through the company Omnibus Kraus !!!I lived in this hotel from 21 August to 9 November as a bus driver and I worked for DB.The payment for the camera was made by the company Omnibus Kraus GmbH based in Forchheim.On November 9 around 8 o'clock I left the room to take my luggage to the car, the door closed automatically, and the PIN code stopped working when I returned from the car, luckily it was on a day in which maid was on duty and opened for me with the key.Please note that the hotel does not have a reception.On August 14, 5 days later, I was informed by a colleague from Romania who works at the respective company that the hotel room was devastated and that the hotel is asking Omnibus Kraus GmbH for 1500 euros!I immediately send a message to the owner of Omnibus Kraus GmbH and write to him on WhatsApp what my colleague from Romania told me.The owner of the company answers me that he does not understand what it is about, because the hotel room has been rented since I left the hotel and is still rented, messages stored in WhatsApp, which I post below in the pictures.An hour after the message sent saying that everything is ok, the boss asks me via WhatsApp message if I gave the PIN code to someone!Unbelievable but true!I told her that after I left the room to go to the car the door closed, and when I came back the PIN code was no longer working, luckily it was the maid on duty and she opened it with my key!!!In a short time, the dispatcher of Omnibus Kraus GmbH sends me pictures of two slightly yellow mattresses, a slightly yellow sheet, a dirty towel and splashed sink tiles!!!So, there was nothing broken, broken.How can you ask for money for two slightly yellow mattresses!What evidence does the hotel have that I yellowed the mattresses, or anyone who was in my place.Who checks when renting a hotel room the quality of the mattresses, i.e. what's under the sheets?Or even if the sheet and the towel were a little yellow,DOES THE CUSTOMER HAVE TO PAY FOR WASHING, MATTRESSES, SHEETS, TOWELS?GOD IS MY WITNESS, IT'S CHRISTMAS LAST, I DIDN'T EVEN TOUCH THE TOWELS IN THE BATHROOM, THEY REMAIN CLEAN LIKE THE FIRST DAY WHEN I ENTERED THE ROOM!!I HAVE PICTURES FROM THE HOTEL ROOM LITTLE TIME BEFORE I LEAVE, THE PROOF IS THE GOOGLE PHOTO DATE.On the 22nd of November when they paid the salaries, the Omnibus Kraus company did not pay my salary on the grounds that they had to pay a sum of money to the hotel in question!After dozens of messages sent to the owner of the company Omnibus Kraus GmbH, I told him that I would go to the police, and I would look for a lawyer. A few days later he sent me 1950 Euros, and 1200 Euros he said HE PAID TO THIS HOTEL, BECAUSE HE SENT HIM PICTURES OF TWO SLIGHTLY YELLOW MATTRESSES, A SHEET AND A TOWEL....Unbelievable but true, after almost a month the owner of Omnibus Kraus GmbH sends me a picture of the slightly scratched bathroom door!I asked him why now?What else do you want to send me?I mention that I don't know German and I don't have lawyer insurance.And the lawyers asked me for large sums of money, which no matter what a court of law decides, they told me that I will never get the money I pay to the lawyer!!!!I believe that the amount of 1200 euros that Omnibus Kraus GmbH withheld from my salary for the hotel (two slightly yellow mattresses, a slightly yellow sheet and a towel, and after almost a month they send me a picture of the door from bathroom with a small scratch on the bottom) is unfair, it is crying out to Heaven.I would have never thought that a hotel could request money 5 days after the customer leaves!I mention that the hotel has video surveillance cameras, in which you can see that the maid came and opened it with my key, because the PIN code was no longer functional!If he wasn't on duty, I'd hang out.....Below are my pre-departure and hotel pictures sent to Omnibus Kraus GmbH.And the "receipt" of 1460 euros with VAT from the hotel, for which the company withheld 1200 euros from my salary!!!

The hot water did not work. We tried calling the emergency number and no one answered. We couldn't shower.

Unfortunately, the heating didn't work when the outside temperature was below zero. Despite providing an emergency telephone number between 6 p.m. and 10 p.m., no one answered the number and no calls were returned. The night was lousy cold. The room including the bathroom was impeccable.