BRN Hotel

Always good, best for a long drive

Would give 0 stars.. Could not get inside our room at midnight and had to pay for another hotel.. Terrible experience, dont buy this room...

I didn't have access to the room, there was no receptionist and I couldn't contact anyone after 10:00 pm.

Guest inserts central key!!! If the door code doesn't work, you have a problem. A previous guest did not put the central key back in the box. You can sleep wonderfully there. Despite the fact that several rooms had problems on the day of arrival, the lady on the phone couldn't help and was also unprepared for the fact that some guests knowingly stood in front of a locked door and some guest had the central key and could cause mischief at night. No understanding was shown, simply that we are fully booked and have no other rooms available. Service 6. Rooms and location 2.

ADVANTAGES- well equipped (kitchen & fridge-freezer -> very quiet)- very close to the highway (very good for transit)- chic design- cheap (€64.80 if booked at very short notice)- Arrival 24h a dayDISADVANTAGES- no air conditioning (especially the upper rooms can get very warm in summer)- Truck parking directly in front of the window (can be a bit louder...)- Checking in is a bit special (you have to check in at the hotel online, then you get a special code, …)

No access to the assigned room possible because the door could not be opened with the code. The emergency number could not be reached, so we were left with no place to stay overnight in the middle of the night. Therefore one star is still too many. Now the service team would. Oh my email address will report in 10 to 14 days... I wonder what could take so long if the hotel hasn't fulfilled its part of the contract.

We had problems getting in because we didn't get the entry code. (There is no reception, everything goes online) The complaint is that it should be explained to people in time, so 3, otherwise it's correct...

Good for a stopover!Modernly furnished and rooms clean! Disadvantage: truck parking directly in front of the roomIt's more like a motel than a hotel!

The rooms were not ready at the specified time and were not cleaned thoroughly after 1 hour. After the second cleaning the rooms were very nice, but noisy due to the gas station. But it was still good

I will preface this with the following side note: the only reason as to why this review is not a 1 star one is because there did indeed exist a room, with a bed, where I was able to sleep the night.The experience was appalling even before entering the room. I completed the check in process to receive my PIN, entered it upon arrival, and stared at the door in awe as it failed to open. The little keypad had made the noise indicating I entered the correct PIN, so I called the customer service phone number (there is no reception at the hotel, nor anyone in charge of it). The lady who answered attempted to open the lock remotely for ten minutes before accepting that it had been locked with a key, rendering the keypad useless. She instructed me to recover the master key from a second keypad outside the middle of the building – for the next 20 minutes, I entered the code, attempted to force the thing open to get to the key, and failed. My luck was that I was able to get a helping hand: the top of the keypad had to be pushed in with the strength of an adult man whilst the code was entered, and only then did the locking mechanism work.Great.I unlock my door.The lady on the phone says now the keypad should work.Tough luck. It doesn't. The only way to get into my room from outside is with this singular communal key, and all I had to do to get it was call and say I cannot open my door: no identity checks, no safety precautions. I was instructed to return the master key to its place (since apparently and average of 2 people require is per day), and that the code to reach it will automatically change in the next ten minutes, then at random periods after. I am a twenty year old woman, in a room by myself, with a door that is only kept shut with a 4-pin little lock which even I would probably manage to pick given two bobby pins and a YouTube tutorial. After a bit of thinking, I decided I'd return the key as was requested of me and ask for a refund. The keypad's pin changed, so I call customer service again: they do not pick up. It's only 6pm, I have travelled for the past 10 hours from England, am hungry, tired, and very much over everything by now.Let's say you are not one of the 2 people who need the key. Let's say you get into the room just fine. You would be greeted by a mess and probably several disgusting surprises. For me these included the following room features that had not been mentioned when I booked it: crumbs on the floor, cobwebs in every corner and crevice, a singular mini bin (not in the bathroom) with stains on it and dried food bits stuck on the inside lid, stains on the toilet paper roll, and a layer of dust on the fridge emanating heat in the corner. I parted the curtains to open the window and get some fresh air in there, and was greeted by the breathtaking view of a truckdriver's compartment. I think we were equally mortified when we made eye contact. Amazingly enough, if I were to leave the curtains parted so the air could actually come in, we could even maintain that eye contact while I was in bed. You can enjoy the relaxing sounds of trucks coming and leaving throughout the night if you choose to rest in this completely non-soundproofed room.Overall, a terrible experience.