AURA-Hotel Ostseeperlen

Nice place, quite close to the sea, Great staff , always eager to help and fulfill the guests' needs and wishes, very understanding with handicapped, also visually impaired or blind people, good food.A facility for preparing a cup of tea would make the place perfect. Thanks to everybody there!

Gut

Very nice little hotel, especially for the visually impaired. My mom was very enthusiastic about the service and the friendliness of the staff

We were there for a week, unfortunately with full board. The food is an absolute disaster. I can't recommend anyone to come here and make the same mistake we did.We gave the kitchen the same feedback... "there's nothing we can do about it"... which is a shame because other guests told us the same thing about the quality of the food

Simple but good hotel with very nice staff.

My visually impaired wife and I spent an 11 day vacation in this hotel in August 2022. The hotel is beautifully located right behind the dune and at the disabled-accessible entrance to the new dune bridge and the beach. It has well furnished rooms. Breakfast and evening buffets are good and completely sufficient. The entire team at the hotel deserves high praise, always very friendly and helpful. every little wish was fulfilled. If it is possible with my wife, we would go there again in a heartbeat.

Perfect location, overlooking the sea. 🥰 Very nice service❣️Rooms are large and clean.

First of all: I am blind myself and therefore have some expectations of a hotel that is particularly aimed at blind and visually impaired people. So I'm sticking with the rating for the hotel and for blind people. I don't really know where to start. Maybe by the room. The rooms are large, but shabby. Stains on the carpet (I was told). The shower lip in the bathroom was broken and fell off the wall after the first night. A broken shower lip (for the shower door) should be noticeable when cleaning, right? There is a sign telling the staff that they do not want to be disturbed at this time. Unfortunately, you cannot see (as a blind person) which side this represents, because the other side represents something different. So it's important what it depends on. When I asked, I was told that there was a point on one page that had probably fallen off. Excitingly, I couldn't find a dot on the sign in the room where I was moved after the shower lip fell off, and the other participants also missed the dot on the sign. Little things? True. So now let’s get to food. At the beginning of the meal you are well supported. It explains what is available and you get what you want. Unfortunately, during the 4 days that I was there, it never occurred to any of the employees to ask anyone at the table if they needed anything else during the meal. The fact that no other drinks were offered besides the tea on the table (which was included in the price) is not so nice, but is actually more damaging for the company. It would be his money. Where the employees were really big was when it came to the question of whether the dishes could be cleared away. So the question of whether someone else needs something wouldn't be a problem at all. Now to choose: Breakfast is fine. Not outstanding, but just ok. For dinner there is bread and something warm like cabbage soup or something like that. What's a shame, in my opinion, is when there's always the same dessert for 4 days. So Friday, Saturday and Sunday evening and even more embarrassingly Saturday there was cheesekake cream for lunch. The fruit salad is from a can, although there is fresh fruit, the leftovers of which could be used to make fresh fruit salad. Overall, I can say that lunch was extremely unseasoned. Of course I can add more salt, but a meal doesn't turn out well with just pepper and salt. For 13 euros per meal I expect something different! At the end of the stay I actually wanted to make suggestions for improvement when paying. These were harshly rejected and I had to give the new staff a chance. I would, but not if I can't even tell the boss what could work better. This, dear hotel guides, is not what customer service looks like! I cannot expressly recommend this hotel for overnight stays! A pity! There are two stars because we were well supplied with drinks in the coffee shop in the evening and asking about further needs was easy. Thanks Nicole! I can only wish the managing directors that they seriously think about the small needs of their target group and especially the new staff in relation to schools. They can't know it alone!

Very nice helpful hotel management. Great location. Great for me as a seminar guest. Great class Sun terrace. Room big. Food is freshly cooked and tastes delicious. ! I was a sighted guest.

Hello, here is a short feedback about my vacation in your house. I have often accompanied my parents to your house. Unfortunately, this time I have to complain that it was very dusty when we arrived in our holiday apartment. I asked for a vacuum cleaner the next morning. This was also promised to me but it didn't arrive.😬The staff who served breakfast and dinner were very courteous and helpful. That was very nice.Unfortunately, on the last evening we were seated in the hallway for dinner so that other guests who arrived later (as a group) could sit together than us. That wouldn't have been necessary and it was very badly received (as second class guests) you feel like that in moments like that.I've never experienced anything like that in your house. It's a shame that's why only three stars.We hope that things will change for the better again.