Hotel Fire & Ice
8.8
Excellent(274 reviews)
An d. Skihalle 1, 41472 Neuss, Germany
+49 2131 1244500
+2
Hotel Description
Hotel Fire & Ice, located at An d. Skihalle 1, 41472 Neuss, Germany, is an Alpine-style sport and conference resort that offers guests a unique blend of relaxation and adventure. Conveniently situated just off the A46 autobahn, the hotel is only 7 km from downtown Neuss and 15 km from downtown Düsseldorf, providing easy access to the bustling city while offering a peaceful retreat. The hotel’s design is inspired by the rugged beauty of the Alps, combining natural elements with modern amenities to create an inviting atmosphere. The hotel’s proximity to popular attractions enhances its appeal, including the nearby Rhine Tower, which offers stunning city views from its observation deck and revolving restaurant. Guests can also visit Museum Kunstpalast, a renowned art museum featuring masterpieces from famous artists like Rubens, or the contemporary Langen Foundation, a minimalist art gallery housed in a striking concrete and glass building. For those seeking outdoor activities, JEVER FUN SKIHALLE, an indoor winter sports facility, is just a short walk away, offering skiing and snowboarding in a controlled, year-round environment. The hotel's rooms are designed with comfort in mind, featuring spacious layouts, stylish décor, and modern amenities like free Wi-Fi, minibars, and flat-screen TVs. Upgraded rooms offer scenic views of the surrounding countryside, while suites come with additional living space for added comfort. For families, the hotel offers family rooms with bunk beds, ideal for a fun, cozy stay. In terms of special amenities, Hotel Fire & Ice is a standout, boasting an indoor ski slope, an 18-hole adventure golf course, and a high-ropes course for guests looking for an adrenaline rush. The hotel also features a fitness center equipped with free weights, a sauna, and a spa, offering the perfect space to unwind after a day of activities. The gourmet restaurant is a highlight, where guests can enjoy a fine dining experience in a cozy, inviting atmosphere. For a more casual experience, the beer garden and café with a fireplace provide a relaxing space to enjoy a meal or drink while overlooking the ski slope. The hotel also caters to those with special needs, offering pet-friendly rooms, accessibility features, and a full-service laundry. Hotel Fire & Ice is not only a place to stay but a destination in itself, offering an unparalleled experience for both business and leisure travelers. With easy access to Düsseldorf Airport (30 minutes by taxi) and public transport options like Neuss Hbf (11 minutes by taxi), the hotel is well-connected and easy to reach. Guests can also enjoy a wide range of local dining options within a short distance, such as La Cucina, a popular Italian restaurant, and Jausenstadl SB-Restaurant, known for its hearty, German fare. Whether you're seeking adventure, relaxation, or a bit of both, Hotel Fire & Ice promises a memorable stay.
The Most Outstanding Trait
1. Alpine-style sport and conference resort offering a unique blend of relaxation and adventure.
2. Spacious rooms with modern amenities like free Wi-Fi, minibars, and flat-screen TVs.
3. Indoor ski slope, 18-hole adventure golf course, and high-ropes course for active guests.
4. Gourmet restaurant and cozy beer garden with views of the ski slope.
5. Convenient location with easy access to downtown Neuss and Düsseldorf, just off the A46 autobahn.
6. Pet-friendly and accessible, with a full-service laundry and rooms for families.
7. Sauna, fitness center, and spa to unwind after a day of activities.
8. Nearby attractions include Rhine Tower, Museum Kunstpalast, and Langen Foundation.
9. Close proximity to JEVER FUN SKIHALLE for indoor winter sports.
10. Easy access to public transportation, including Neuss Hbf and Düsseldorf Airport.
6.6 Good
Location rating
Top sights
Rhine Tower
15 min
Museum Kunstpalast18 min
Langen Foundation9 min
JEVER FUN SKIHALLE9 min
Insel Hombroich10 min
Nearest locations
Jausenstadl SB-Restaurant
2 min
Hasenstall - Restaurant2 min
Buffet-Restaurant Salzburger Hochalm2 min
Pistenhütte - Eventlocation2 min
Restaurant Mykonos6 min
Restaurant im Rittergut Birkhof7 min
La Cucina8 min
Steakhouse & Restaurant Büttgen8 min
See more Interesting locations
Good to know
| Check-in | 15:00 |
| Check-out | 11:00 |
| Location rating | 6.6 |
| Nearest airport | Düsseldorf Airport |
| Travel time to airport | 30 min |
Nightly price (Only for reference price for sample day)
Check-in: Sun, Dec 01
Check-out: Mon, Dec 02
$152
$180
$168
$168
$168
$195
$169
$165
$176
$178
$168
$168
$168
$174
$217
$174
$282
$186
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Location
An d. Skihalle 1, 41472 Neuss, Germany
Airports:
Weeze Airport
Taxi: 1 hr 1 min
Transit: 2 hr 3 min
Düsseldorf Airport
Taxi: 30 min
Transit: 1 hr 8 min
Dortmund Airport
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Transit: 2 hr 25 min
Cologne Bonn Airport
Taxi: 52 min
Transit: 2 hr 4 min
Transit:
Holzheim bei neuß
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Walking: 22 min
Neuss Hbf
Taxi: 11 min
Walking: 1 hr 17 min
Neuss Süd
Taxi: 11 min
Walking: 1 hr 2 min
Kapellen-Wevelinghoven
Taxi: 9 min
Walking: 1 hr 29 min
Kaarst Büttgen S
Taxi: 9 min
Walking: 1 hr 7 min
Nearby locations
6.6
Good Location
Off the A46 autobahn, this Alpine-style sport and conference resort is 7 km from downtown Neuss and 15 km from downtown Dusseldorf.
Top Attractions
Top Restaurants
Amenities and Facilities
Pets
Pet-friendly
Parking & transportation
Parking
EV charger
Services
Front desk
Full-service laundry
Housekeeping
Accessibility
Accessible
Policies & payments
Credit cards
Debit cards
Food & drink
Restaurant
Bar
Room service
Breakfast
Breakfast buffet
Wellness
Fitness center
Treadmill
Free weights
Massage
Sauna
Spa
Children
Kid-friendly
Internet
Wi-Fi
Pools
No pools
Rooms
Air conditioning
Minibar
Reviews
100% reviews from partners and customers booking on Dinogo
8.4
110 reviews
Wonderful
68
Excellent
20
Good
7
Below Average
5
Not Good
10
Punker
5/5
Very nice four star hotel. There are many local dry feet within the hotel complex. The hotel also has direct access to the indoor ski hall, where you can ski quite well. The rooms are modern and clean. The staff is attentive and friendly. The breakfast buffet is sufficient and good. You can also look directly into the ski hall while having breakfast. Everything is barrier-free.
Thomas Horn
5/5
Large, spacious, almost luxurious rooms, bathrooms that live up to the name - WiFi, plenty of parking, nice reception... traveler, what more could you want! Everything fine
Erich Wanner
1/5
This shop is obviously starving. The rooms are nice. Had the alpenglow. But way too expensive for this area. When you check in you are then persuaded not to have the room cleaned. In return you get a voucher for a welcome drink (4.90). If you then order a glass of wine, this cannot be offset because the voucher is only for beer. A no-go for me. Not for this price.
dam man
2/5
The hotel has a nice location but there were more than 10 bugs on my window
Mrs. Man
5/5
We had 2 incredible days - not least thanks to the first-class and unparalleled service from Ms. Anny Klippel at the reception.Actually, the beginning of our vacation didn't have a good star. Because the parking lot directly in front of the hotel was closed, we had to walk a long way with our luggage from the parking lot next to the ski hall. Luckily we had a handcart with us. The check-in was cordial and went smoothly. We were just about to settle in comfortably in the admittedly tastefully furnished but tiny tree chalet room (a closet for clothes would be great) when incredible screaming was heard from the room next door. The chalets are like semi-detached houses and seem very noisy... A family with 2 small children, one of them an infant, moved in right next to us. Ok.we turned the TV up a little and hoped the baby would calm down. We only book a short vacation once a year because it's not possible otherwise. But the baby continued to cry incessantly, also extremely shrilly, so that it went right through you. My sister, newly pregnant herself, was worried about her sleep and her recovery. So she went to reception, hoping another treehouse might be available.Ms. Klippel was extremely understanding and checked availability. Unfortunately all the treehouses were occupied. But she immediately offered us an alternative as compensation and went with us to the suite. When we saw it, we couldn't get our things out of the tree house fast enough 😅 Look at the pictures and you'll see why. These were by far the best 2 days in a long time!! I will definitely book the suite next time. It's so cozy and luxurious! We had a sauna in the tree chalet, but here we had a great panoramic view, a large bed, a whirlpool tub, a shower with side jets and a large rain shower, an ethanol fireplace, a guest toilet, several flat screens and tables, a radio in the bathroom and even an Aquaclean shower -WC.It was simply phenomenal 🥰🥰🥰🥰Without Ms. Klippel's commitment and her extreme courtesy, we would never have had this unique experience and would probably have come away from our vacation extremely unrested and disappointed.Everything was very well maintained and clean, even outside the room. We will definitely come back and recommend it 🥰🤩THANK YOU Anny Klippel, you are so great. Thank you for the wonderful experience💃Ps: The breakfast should be revised again. We would have liked to have breakfast, but for €49 per person per night??? For people who only eat a coffee, a roll with scrambled eggs, bacon and maybe a croissant, it's just overkill.
Chia-Yü Yeh
2/5
We spent four nights there because the rooms in Düsseldorf were fully booked. The route by car to Düsseldorf was very practical. There is a parking lot on the property where you can park every day for €5. In general, the hotel's facilities and service are quite good, but I expect a little more from a 4 star hotel: we forgot the shower towels, the cleaning lady left her cloth in our room for two days, and the safe didn't have it works (they didn't know why after we waited half an hour for someone to look at it, even though we were pressed for time because of an appointment and had to leave) and we didn't receive our water. Not extremely bad, but very annoying... For the price I would probably book somewhere else next time.Edit: I'm subsequently reducing the rating for the service by two stars. The hotel wanted to get back to me by phone the next day after I asked for an invoice several times by phone and email. Apparently they can't issue an invoice (if you book through a third party). That's one thing, but the fact that they simply don't call back to tell me this in person is just customer-unfriendly.
ACT
1/5
1 star, unfortunately it can't be less - you would like to be a 4-star hotel; However, it is nowhere near this level. We would like to give away a night in one of the tree chalets... Unfortunately the hotel is not able to issue a voucher. This is only available online and for printing. It's unspeakable that there isn't an exquisite voucher for it, given the price is over €300. Not only is this extremely weak and unprofessional, but it also doesn't result in a deal.
Linda
5/5
Great service and nice facilities!
Stephan Hensgen
5/5
First-class accommodation, super friendly and helpful staff and nothing was missing from the food. We'll be back.
Steph Kuehn
5/5
We stayed at the Fire & Ice Hotel during the Easter holidays in occasion of a family trip to Duesseldorf. We had booked a so called "Tree chalet", all very nice and clean. Staff extremely friendly and prepared. We would definitely go back there. :)
Room 5
Service 5
Location5
deepestblueandy
5/5
Top top and top again. Staff everywhere was super friendly, quick and professional. Thank you that our problem was solved quickly and to our complete satisfaction. We had our honeymoon here and it was really great. My wonderful wife and I say thank you very much and see you soon.
Rene Schneider
5/5
Now be honest - how do you still do it these days? A great hotel with top notch staff, extremely clean and soundproof rooms. I slept really well even though my room was near the elevator. The beds were also fantastic, I felt like I was on vacation despite being on a business trip. The breakfast was really good, it could just be refilled a little quicker. Definitely coming back.
Wania Schäfer
5/5
Were in the hotel bar this evening, the staff and drinks are great, totally friendly and great cocktails, great!
Mary Baup
5/5
Thé facilités are new but also diligently maintained. All staff (from front desk-servers-cleaning staff) were friendly and efficient. We felt very welcomed. Honest and hard working staff👍👍
Room 5
Service 5
Location4
Julia Herrmann
1/5
Very uncooperative, if you couldn't redeem a voucher during the Corona period, it will no longer be accepted - very poor service and 0 service concept. If you follow up, you will simply be ignored. I come from the hotel industry myself, it's a shame you can't get any recommendations like that.
Frank Sch.
4/5
I go to the Fire & Ice (also known as the Alpenpark Skihalle Neuss) at least twice a year.The hotel itself is great, you can expect friendly staff, the rooms are spacious and have always been clean (only this year there were very annoying humming noises at 6 a.m., possibly from the air conditioning on the roof or something similar). Breakfast buffet is great, you can always find something tasty. Lunch and dinner were mostly buffets and there was something for everyone (meat, fish, vegetarian). Otherwise, the hotel also offers attractions all around (ski hall for skiing or tobogganing), in summer mini golf, high ropes course, etc.). Can definitely recommend the hotel. You feel good
Bernd Koch
5/5
Hotel is recommendedFriendly staff and a nice breakfast area with a rich buffet.The spa area with its 2 saunas and the steam bath is completely sufficient and beautifully designed. Hotel parking could be included.
Jochen Möller
3/5
Very nice rooms, food average and rather bad for the price! Service not good
Christopher Riehl
1/5
Well, unfortunately a family in this hotel has a maximum of 2 children -.-
Unlustig TV
3/5
The 4.5 star hotel is really good for the price, but it still leaves a few impressions because some employees were a bit unfriendly and others were very nice. All in all, the hotel is very good for the price and the rooms are also very nice furnished