Hotel Levell

Stayed at the Hotel Levell for two nights. The staff weren't really friendly. When you speak to them at the automatic check-in, they react a bit annoyed. Everything else was tip top; the rooms are very large and clean. The location is great if you want to attend an event in the arenas.

Big awl. Favorite place for me in Amsterdam South East

Out of the way but close to a metro station.Very pleasant rooms, very clean hotel and generous breakfast.Nothing to complain about!

such nice staff

Hotel located 20 minutes by metro. The metro entrance is 300m away.Very convenient to get to the city center, direct transport, 20 minutes.The room is clean. The headboard equipment is worn and the leather is torn.The bathroom is clean, nothing to sayThe service is below the expected level.On arrival check in autonomously on a terminal, the staff is not welcoming.For lunch paid on site in cash is a problem because there is no cash. The hostess is haughty and casual. We offer to give more and that she gives change later, she refuses.So it's a dead end communication. Very unpleasant, she threatens to call her husband (which she will not do despite my invitation since we cannot find an agreement...) a conversation in English sign from the school yard with an employee more concerned about going making his coffee in front of me in the cafeteria rather than solving my problem.A shame.The check out is done independently on a binau-adieu ni thank you terminal.Ok we understandThe customer is just there to pay.

REALLY BAD SERVICE!I have never gotten this bad service at a hotel, and I travel alot. I usually don’t even bother to leave negative feedback but this one I had to.I don’t have anything to complain about the rooms or location. Does where 3/5 but the service was 0/5.We reached the hotel early and already knew that we wont be allowed to do early check-in for free which we understood fully. The check-in was at 15 and my family contacted the reception at 14.55 to start the check-in process. They were told that for the 5mins they will need to pay 10€. Really made me wonder, it will take atleast 5 mins to get the checkin process done and then reach the room.Then we asked for a iron and a board and we were told that yes we can get it for you. I waited for 20-25mins and called again. Another person answered and told we need to collect the those things from the reception. Keep in mind, we were on the 7th floor, in the other building and getting ready. I told the reception that I was not told this to which they answer, well another guest took it now, so you will have to wait for 30mins, eventhough I had asked about it before the other guests.Third, after the first day one of the person who was travelling with us got hurt badly and was taken to the hospital. He was released but the doctor told us that he needs to fully rest the next day, so not much moving. We had paid for breakfast already and that is when I callee the reception if they could provide room service or if we could bring something small to the rooms. We were denied and was told that the person has to come downstairs. After going back and forth for awhile, i asked for a refund and wanted it in writing that they are forcing a person who needs bed rest to come downstairs. I even told them that I can bring everything downstairs once finnished. Everything was a no but then after asking for a compensation, they said yes. But still the reception said “yes please bring everything at 11 (in 1h) and no other guest is allowed to take food to rooms” which i replied to “well i assume no other guest was in the hospital last night” to which the reception says “well no other guest knows about that”. Really? This is how you treat guests? If another guest would have asked, you could have let them know, I doubt it, that anyone would be against it. I felt really bad staying at the hotel and would not suggest anyone to stay there.They are not ready to help out when one needs it.

This is a very bad hotel because you can't even open the windows. And then the hotel is so expensive and dirty. And the staff is just rubbish.

Horrible place. They have two buildings (one main and one secondary). I was sent to the second, which was in poor condition, under construction, with the entrance completely dirty and looking very bad.Very poor cleaning of the rooms, with constant “forgetting”.But the greatest exponent was being woken up at 2am with an evacuation order due to a supposed fire. A regrettable situation, and when we left the hotel, the rude and arrogant employee said, when asked, that we could go back to sleep. This was after the alarm had been raised much earlier (if it were true, everything would have burned down).Run away from here, besides the horrible location and being able to check in automatically just by entering your name or surname (zero security).

Excellent location: close to the train station that takes you to the center of Amsterdam in 20 minutes.The guys at the reception were very friendly and check-in was very easy.The room was super spacious and clean.Advisable!

Not a bad hotel, metro is 5 minutes walk. Coffee machine in room. 25 minutes by metro to the center.