A birthday present turned into a nightmare. If I take it from the beginning - before arriving at the hotel, I communicated with the manager regarding adjustments and additional payment for the wellness area so that it was for 4 people. The instructions regarding online check-in were also complied with, so that we don't have to stay on the spot - a great thing. The accommodation was peaceful. The area is well designed, pleasant environment, a wonderful common room equipped with a coffee machine, a beer machine, billiards, darts, table tennis, football. Despite the fear that it is a home for a peaceful old age - DKS, I read that in the reviews before leaving, seniors live there and the mentioned apartments are above them. The first thing that struck us was that we ordered 2 Superior apartments and for an extra charge Deluxe. Honestly the Superior was bigger, more spacious with a big TV. Deluxe - cracked bed, socks from previous guests under the sofa, clumps of dust. I understand, it's not a visible place, but when a cube fits under your couch, it's not pleasant. So I asked the reception what the difference is in the apartments if there is an extra charge. What's more, I can park at the apartment, air conditioning and coffee without milk or sugar. Wellness also nice, cozy, jacuzzi, 2 bathtubs, shower and 2 saunas. The only thing missing was a toilet. Upon arrival at the hot tub, the water was cold, but on the phone with Mr. P.D. I was told that I should run the hot water full, that it will heat up quickly, yes it did, after about 10 minutes the water reached a temperature of 37 degrees. Everything went well. Up to this point, I would rate it positively. The next day, we had another 45 minutes arranged, no extra charge, from the stay package. And this is where it all started, I was in the sauna and suddenly I hear my partner screaming from the hot tub to turn it off quickly, that he can't do it anymore. I didn't know what was going on, I'll probably never forget his look, he screamed that it sucked him in and he couldn't get out. I was confused, I didn't know at that moment how to turn it off, he just screamed for help. I had to gradually turn off all the jets, about 4 buttons, in order for him to get out of the whirlpool, a huge bruise with three distinct circles exactly from the jets all over his back. No one came to help us even though we screamed, only the lady who was letting us in told me that she called the manager and he came after a while with the words "what are you doing", when I showed him the partner who was sitting around the corner of the hot tub, he said, that this couldn't happen to him here, that he did it somewhere alone. I started screaming at him hysterically, if he was serious, the fact is that I was probably a little louder in that shock. I couldn't do it and went to apologize, then I scolded myself for that, because the arrogance of Mr. P.D. she continued. He said he would call an ambulance. After he handed them over to us, we agreed that we would come in our own car. Because the partner communicated and was able to walk. The manager always stood by the fact that it couldn't happen in that hot tub. Be that as it may, it's only a machine and anything can happen, I'd expect at least some concern like if he's okay, if he's not in pain or something like that. Nothing like that happened, on the contrary, he just wanted to take a picture of his back and told him that he was definitely not in the place where the support is. A friend informed him that when he was getting out of the hot tub, his foot slipped and he fell onto the center from which he never got out. I don't even want to imagine what would happen if a child slipped in there like that. I note that the partner is 190 cm and approx. 100 kg. What completely surprised me was that there was no inspection of the hot tub and other guests immediately followed us - business is business. During a visit to the emergency room, the doctor himself was horrified that he had never seen this before. We were advised to call the police. We returned to the hotel saying that we wanted to agree with the gentleman that we were going to the doctor and we wanted to leave the hotel, which was paid for until the next day. I called him, he said he wouldn't come, so I told him on the phone. I only told him that we were going to see the doctor, that I'd rather go in person, he told me that he wasn't interested, I said we were advised to call the police, but we don't want to deal with it like that. He said let's just call her, that he doesn't care because he's not the owner. Continuation of the attached photo, I exceeded the word limit, I am also adding a photo of my partner.