The Pelham London - Starhotels Collezione

8.8
Excellent
(274 reviews)

15 Cromwell Pl, South Kensington, London SW7 2LA, United Kingdom

+44 20 7589 8288

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Hotel Description

The Pelham London - Starhotels Collezione is an elegant boutique hotel located in the upscale district of South Kensington, London. Situated at 15 Cromwell Pl, South Kensington, London SW7 2LA, United Kingdom, this Victorian-era townhouse offers guests a truly luxurious experience with a contemporary British twist. The hotel is ideally positioned across from the South Kensington tube station, making it exceptionally easy for guests to explore the city's attractions. Just a short walk away are some of London's most famous cultural institutions, including the Natural History Museum, the Science Museum, and the Victoria and Albert Museum. The vibrant and fashionable surroundings of South Kensington also offer an array of international dining options, boutique shopping, and art galleries, adding to the hotel's charm and appeal. With its tasteful mix of modern design and classic elegance, The Pelham offers guests a sophisticated retreat amidst the bustling city. The hotel’s rooms are individually designed, combining modern British style with timeless antiques. The interiors exude comfort, with each room featuring elegant décor, desks, and granite bathrooms, as well as modern amenities like flat-screen TVs, Wi-Fi, and air-conditioning for a refreshing stay. For those seeking extra luxury, the hotel offers suites that provide additional living space, floor-to-ceiling windows, and even a fireplace, creating a cozy atmosphere perfect for relaxation after a day of sightseeing. In addition to the stunning rooms, The Pelham offers a variety of unique amenities that enhance the guest experience. The hotel is home to an all-day bistro serving delicious meals and a chic café-bar where guests can indulge in vintage afternoon tea or tapas. The hotel’s public spaces include a drawing room and library, perfect for unwinding in an elegant setting. For guests looking to maintain their fitness routine, the on-site fitness center is equipped with treadmills and free weights, ensuring a convenient workout option. Guests can also enjoy boutique shopping on-site, making it easy to pick up a stylish memento during their stay. The Pelham also offers a range of services, including room service, concierge, and a full-service laundry, ensuring that every guest’s needs are met with efficiency and care. The hotel’s proximity to public transportation makes it easy to get around London. South Kensington tube station, just a two-minute walk away, provides direct access to key areas of the city. In addition, major airports are easily reachable, with Heathrow Airport just a 34-minute taxi ride away, and London Gatwick Airport about an hour’s taxi ride. The Pelham’s convenient location allows guests to explore the many attractions and vibrant neighborhoods of London with ease. When it comes to health and safety, The Pelham takes its guests’ well-being seriously. The hotel is a smoke-free property and ensures a clean and safe environment with regular maintenance of its facilities. The property is pet-friendly, allowing dogs and cats, so guests can bring their beloved pets along for the stay. The hotel’s exceptional service, combined with these amenities, guarantees a comfortable and stress-free experience for all visitors. At The Pelham, guests are never short of things to do. For those keen on exploring London’s world-class museums, the Natural History Museum, Victoria and Albert Museum, and the Science Museum are all within walking distance. Hyde Park, a short 10-minute walk away, offers a vast green space perfect for outdoor relaxation. In addition, Buckingham Palace, where visitors can experience the Changing of the Guard and tour the royal residence, is just a 12-minute taxi ride away. The hotel’s location also places guests in the heart of London’s art scene, with several galleries and cultural events regularly taking place nearby. Guests are also spoilt for choice when it comes to dining. Nearby, there are several renowned restaurants, including Pierino, a popular Italian restaurant just a minute away by taxi, and Brother Marcus South Kensington, which serves Mediterranean cuisine. For brunch, Cocotte South Kensington is an excellent choice, only two minutes away by taxi. Those in the mood for Italian can head to La Trattoria by Alfredo Russo, while Ognisko Restaurant, a Polish dining establishment, is just a three-minute taxi ride away. In conclusion, The Pelham London - Starhotels Collezione offers a refined and comfortable stay in the heart of one of London’s most fashionable districts. With its stylish rooms, prime location, and exceptional amenities, it’s the perfect choice for travelers looking to experience the best of London while enjoying a sophisticated, boutique hotel experience. Whether you're visiting for leisure or business, The Pelham provides a welcoming atmosphere and unparalleled comfort, ensuring that your stay in London will be memorable.

The Most Outstanding Trait

1. Featured in Top 20 Luxury Hotels near Natural History Museum, London

2. Walking distance to the Natural History Museum and Victoria and Albert Museum

3. 2 min walk to nearest public transit

4. Guests mentioned "museums" 14 times in reviews

5. Fitness center equipped with treadmills and free weights

6. On-site boutique store for unique shopping experiences

7. Pet-friendly, allowing both dogs and cats

8. Smoke-free property with full-service housekeeping

9. Room service, concierge, and full-service laundry available

10. Ideal location for exploring London’s cultural landmarks and shopping districts


9.4 Exceptional

Location rating

Top sights

Natural History Museum
3 min
Victoria and Albert Museum
2 min
Science Museum
2 min
Buckingham Palace
12 min
Hyde Park
10 min

Nearest locations

Pierino
1 min
Brother Marcus South Kensington
1 min
Cocotte South Kensington
2 min
Honest Burgers South Kensington
2 min
Ognisko Restaurant
3 min
Cacciari's South Kensington
3 min
Eli’s Restaurant - South Kensington
3 min
Tapas Brindisa South Kensington
3 min
See more Interesting locations

Good to know

Check-in15:00
Check-out11:00
Location rating9.4
Nearest airportHeathrow Airport
Travel time to airport34 min

Nightly price (Only for reference price for sample day)

Check-in: Thu, Dec 05
Check-out: Fri, Dec 06
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Location

15 Cromwell Pl, South Kensington, London SW7 2LA, United Kingdom

Airports:

Heathrow Airport

Taxi: 34 min

Transit: 42 min

London City Airport

Taxi: 49 min

Transit: 55 min

London Luton Airport

Taxi: 1 hr 5 min

Transit: 1 hr 13 min

London Stansted Airport

Taxi: 1 hr 20 min

Transit: 1 hr 27 min

London Gatwick Airport

Transit: 1 hr

Taxi: 1 hr 14 min

London Southend Airport

Taxi: 1 hr 30 min

Transit: 1 hr 35 min

Transit:

Charing Cross

Taxi: 19 min

Walking: 1 hr

South Kensington

Walking: 2 min

Marylebone

Taxi: 18 min

Walking: 54 min

Bond Street

Taxi: 17 min

Walking: 50 min

Tottenham Court Road

Taxi: 20 min

Walking: 1 hr 6 min


Nearby locations

9.4

Exceptional Location

South Kensington

Upscale area with art & design at the Victoria & Albert Museum, plus fashionable international eats.

Top Attractions

Top Restaurants


Amenities and Facilities

Activities

Boutique shopping

Languages spoken

English

French

Italian

Accessibility

Not accessible

Food & drink

Restaurant

Bar

Table service

Room service

Breakfast

Breakfast buffet

Wellness

Fitness center

Treadmill

Free weights

No spa

Pools

No pools

No hot tub

Rooms

Air conditioning

Parking & transportation

No parking

Pets

Pet-friendly

Dogs allowed

Cats allowed

Services

Front desk

Baggage storage

Concierge

Full-service laundry

Elevator

Wake up calls

Housekeeping

Turndown service

Policies & payments

Smoke-free property

Credit cards

Debit cards

Cash

Business & events

Meeting rooms

Children

Kid-friendly

Babysitting

Internet

Wi-Fi

Wi-Fi in public areas


Reviews

100% reviews from partners and customers booking on Dinogo

7.2

10 reviews

Wonderful
5
Excellent
0
Good
2
Below Average
2
Not Good
1
J

Jolenewallis

5/5
I ended up staying at this hotel by accident, as my usual 5-star option around the corner was fully booked. However, after finding this place on a Google search, I decided to give it a try – and I am so glad I did! …

Cover Image for Jazmin Cox

Jazmin Cox

3/5
I stayed here for my 5 days in London for my Honeymoon. We had never been to London before and did research and thought this would be a great choice. The hotel is in a good location, close to the tube for travel but everything else fell short. Our honeymoon was not acknowledged even though we mentioned it, and signed up for the stars rewards where there was supposed to be a fun included promotion for us on this once in a lifetime trip, we also did not receive the discount at the restaurant for the stars and the restaurant food was as bland as humanly possible. I would not include the breakfast here as it’s overpriced and bad, we did not use it everyday and they would not refund us the difference. There is better breakfast in walking distance for a half of the price. There was no view to our room, just a back ally. The bed was comfortable but that’s about as good as it gets. I am super disappointed in this hotel pick, if you go. I would definitely do research and find a hotel much cheaper, as this was absolutely not even worth half the price of our stay, and long as you’re close to a tube you’re completely fine. I am baffled to read this is a 5 star hotel, I give it 3 stars and that’s being generous because everyone was actually very nice. It fell very short of what I wanted an amazing honeymoon stay to be and was definitely not 5 star service.

Cover Image for Mushtaq Al Waeli

Mushtaq Al Waeli

2/5
I have stayed for few times before in this property prior to Covid and it was always a top class experience. I came back this year and staying for few days. It is an absolute shock how the service level has deteriorated! Nothing can be attributed to a 5 stars English boutique hotel. Clearly the management decided to cut cost on the expense of customer experience. No 24 hours laundry service , no housekeeping after 6pm, limited in room dining menu, inexperienced staff in the night shift and it goes on. I certainly feel extremely disappointed having paid premium rate to get that level of service! The only thing prime about this property now is the location

o

ovalface

2/5
There was nothing outstanding about staying at this hotel, except for one. Our "Executive Room," drab, dark, and small, was absolutely nothing like the hotel website's photos. …

AB

Aimee B

5/5
We are happy to have chosen The Pelham for our visit to London. It’s a beautiful hotel with friendly, helpful staff located in a wonderful neighborhood.  …

SS

Stephanie S

5/5
My husband and I had the most amazing experience at The Pelham Hotel in London. It’s a beautiful place to stay. The staff were wonderful; so friendly and very helpful. The breakfast was the best way to start each day. …

CG

Carol G

5/5
The staff at the Pelham were the best part of our 3-night visit to London. They were always friendly, welcoming and helpful--truly best in class. In addition, the beds were comfortable and the food was delicious. …

Cover Image for Evangeline Hilos

Evangeline Hilos

3/5
Great location, the bus stop and tube station is right in front of the hotel. I would not rate this a 5 star hotel. Rooms were tiny and needed a refresh ( stained carpets, worn furniture). This is a 3 star hotel at best. Service was mediocre. You have to leave your key when you leave the hotel and there was not always a person at the front desk when you needed them.

W

Wanderer05824730956

5/5
The Pelham is my favorite hotel in London. I live in LA and this was my fourth trip to London for business since May and I've stayed at The Pelham every time. …

Cover Image for Grace Pyon

Grace Pyon

1/5
Pros: location, close to underground tube, clean, they upgraded me to a bigger room.Cons: hotel is older and outdated, not sound proof. The food was okay. The breakfast I only had once and it wasn’t anything to brag about. I asked for a receipt during checkout and they refused and said it was the booking travel agency’s responsibility. What a joke. The employee at the Italian restaurant made a comment asking if I was sure I was a guest at the hotel and if I was just saying that to get out of paying my dinner bill. I was appalled by this and at check out when they asked for service tip of £15 pounds per day resulting to $60.I’ve never had any hotel directly ask for a tip. I’ve stayed in 5 star hotels in Mexico, Dominican Republic and France; and never have they asked for one. Even the U.S. does not ask for tips in their hotels even though tipping culture is out of control in the States. It is not the guests responsibility to contribute to the employees salary. You charge guests an arm and a leg to per night, and guests should not be asked to tip. It’s extremely off putting. After this experience I will not recommend this hotel and would not return.