FAQs

Stay effortlessly connected while traveling abroad by booking your international internet package with Mytour. Whether you need navigation, language translation, activity discovery, family communication, email correspondence, or social media updates, everything is easier. Choose from Mytour's extensive selection of international internet options, including pocket Wi-Fi rentals, roaming plans, SIM cards, and eSIMs, allowing you to find the perfect fit for your preferences and budget.

Count on us to provide exceptional service with a variety of options tailored to your needs. The booking process is straightforward, and your security is assured.

Travel confidently across the globe. Our extensive coverage guarantees that you can stay connected wherever your journey takes you.

Wave goodbye to exorbitant roaming fees in over 50 countries. Take advantage of our exclusive offers designed just for you!

Experience ultra-fast internet at your fingertips!

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Rent a pocket Wi-Fi device that offers high-speed internet access for you, your friends, or your entire family—all for one convenient payment.

Choose your destination country and the length of your Wi-Fi rental period.Select the product that best suits your needs from the options available.Input your pick-up date and rental duration.You will receive a voucher via confirmation email, which can be presented on your mobile device at the specified pick-up location.Retrieve the Wi-Fi router, pay any required deposit in cash or by credit card, and you’re all set to connect!

Make sure your Wi-Fi router is fully charged before your trip to enjoy seamless internet access throughout the day. Keep in mind that internet speeds may vary based on your location and the number of devices connected.

Keep track of your internet usage to avoid unexpected charges. Activate international roaming on your SIM card, choose a plan that fits your needs, and travel without worries.

Explore all available data roaming packages here.

Select your destination country and the length of your journey.Pick your preferred roaming package from the options available and provide your mobile phone number.For some operators, you can choose when to activate your package, either right away or at a later date.After successful booking, you will receive a confirmation SMS and an email containing detailed instructions for activating your roaming package.

To effectively manage your international roaming, turn off the roaming feature in your phone settings when it’s not in use. We recommend buying a roaming package before your trip so you can confirm the purchase and reach out for assistance if needed.

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Acquire a local prepaid SIM card for dependable and budget-friendly communication. This is one of the easiest ways to stay connected while traveling. You can pick up your SIM card as soon as you arrive, allowing you to quickly reply to messages, send emails, and browse the internet on the go.

Choose your travel destination and the length of your trip.Select a SIM card that fits your needs from the available choices, indicate how many you require, and provide the necessary pick-up information.If needed, you can authorize someone else to pick up the SIM card for you by providing their passport number.After booking successfully, you'll receive a confirmation email containing a voucher and detailed pick-up instructions.Pick up your SIM card at the specified location (no return is necessary until you head home), redeem your voucher, and choose the right SIM card size.Insert the SIM card into your device, and you’re all set!

Stay connected locally: recharge your balance as needed, easily check your credit or validity period, and explore without hassle. If suitable, use your smartphone and SIM card for tethering to share your internet connection with other devices. Don’t forget to update your friends and family back home with your new number.

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Skip the hassle of changing physical SIM cards while traveling by choosing an eSIM. Experience seamless global 4G internet access with a quick QR code scan, and use the eSIM to manage dual phone numbers.

Identify your desired destination country.

Pick an eSIM from the search results that matches your internet speed requirements and duration, ensuring it aligns with your travel plans.

Follow the instructions in the email you receive to activate your eSIM.

Simply scan the eSIM QR code to connect to the internet right away.

What is an eSIM?

An Embedded Subscriber Identity Module (eSIM) is a technology that enables internet connectivity on devices without the need for a physical SIM card. It’s increasingly favored for international internet access, as it allows you to activate internet services in various countries without changing SIM cards.

What are the differences between an eSIM and a physical SIM card?

An eSIM provides enhanced convenience and security by removing the need for a physical card, reducing the chances of loss or damage. Switching between carriers is also quicker and simpler with an eSIM, as there’s no need to swap out cards. Moreover, users can access internet services across different countries without the hassle of inserting and removing a physical SIM.

How do I activate an eSIM on Android and iOS?

To activate an eSIM on Android:

“Device Settings”

Choose “Connections,” followed by “SIM Manager.”

Select “Add Mobile Plan” and then choose “Scan QR Code.”

Scan the QR code you received for your eSIM.

Once the eSIM is recognized, tap “Add” or “Continue.”

“OK”

To activate an eSIM on your iPhone:

“Settings”

Tap on “Cellular,” and then select “Add eSIM.”

“Use QR Code.”

Scan the QR code provided with your eSIM purchase.

“Add/Continue.”

The eSIM will transmit an information code.

“OK.”

Which devices support eSIM?

At present, not all phone models from various manufacturers support eSIM technology. To find out if your device is compatible, please check the 'Settings' section on your phone.

Where can eSIM be utilized?

Currently, eSIM technology is accessible in around 40 countries, including popular travel spots like Singapore, Malaysia, Thailand, Vietnam, Japan, Hong Kong, Macau, and Australia, as well as in the United Kingdom, Germany, Spain, and the United States.

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