Tsuruya Kisshotei

Stayed here for the first time in 35 years. Last time I came here, it was like an ordinary inn, where you ate in your room, and I think they served dried horse mackerel before breakfast. Nowadays, you can find things like free coffee in the lobby, beer and sweets after taking a bath, but grilled squid was also served during check-in time. Grilled squid is available until 3:30pm, so I was disappointed that I couldn't make it in time.The room I stayed in was a Japanese-Western room with two beds, a wide veranda, and a terrace, but there was an alcove, so you could think of it as a Japanese-style room with a bed. It's on the first floor, but it's above a garage or warehouse facing the road, so it's about 2m high from the ground, so you can clearly see the sea beyond the embankment. The TV was huge, the terrace was large, and the room was spacious enough. It would have been nice if the bed was 20cm wider. There was a USB-A for smartphone charging as an afterthought.The large public bath at the hot springs is at the same height as the ground, and the open-air area is surrounded by a wall, so you can't see the view. It's a shame because the name seemed to suggest a view of the ocean. However, there is a private bath on the higher floor for a fee, so it looks like it has a nice view.I am grateful that the food is served at the venue and the hot food is served warm. However, if you eat seafood at Manazuru, you'll get a lot of sashimi, grilled food, and miso soup for less than 10,000 yen, so I thought it would be better to add something different to the menu there. .I thought the customer service was relatively simple, but it wasn't sloppy and I have no complaints.There are several hotels in Kitagawa Onsen, so as a former Tsuruya Hotel, I wanted something that would make people choose Kitagawa Onsen in Higashi Izu, and Tsuruya among them.

Even though I stayed there because it was a ``celebration inn,'' I forgot about the celebration.Even though I had called twice in advance to confirm that I was staying on my wedding anniversary and to confirm the details of the celebratory benefits.During dinner, I could hear celebratory cheers and applause from other tables at the start, but nothing happened at our table. Why? I thought about it, but since I was planning to surprise my husband, I couldn't bring myself to say it right away. It's an inn that sells celebrations, and there was a last-minute confirmation, so there was no way I'd forget, right? Maybe your tastes are different because the type of celebration is different from everyone else? So, I started eating while suppressing my anxiety.However, as the meal progressed, I was filled with anxiety as the sea bream, let alone the toast drinks, had not even come out.I was very disappointed, but I told my husband about the surprise and discussed it with him. ``I thought you weren't feeling well,'' my husband said. He then said, ``Given the circumstances, I'm sure it will be forgotten,'' and called out to the person in charge of the table. I had seen Saab's work and felt that he was very capable, but his responses to our questions were extremely disappointing. ``I was planning to serve you from now on,'' he said with no apology and a stance of not admitting his mistake! It's already at the stage where only dessert is left... Speaking of sea bream, he said, ``We heard that the celebration was going to be small, so we had planned to bring champagne and cake for a toast from the beginning to the end.'' (In other words, are you saying that we declined the sea bream service? There is no such thing.In the first place, do we offer champagne for toasting at the end?) ``Can I serve you sea bream in the morning?'' (I don't have much opportunity to eat sea bream since we serve grilled fish for breakfast) So, when I check out tomorrow, I will ask. Is it possible to have grilled salt as a souvenir? When I asked him about it, he refused, saying it was impossible, so I gave up and said that's enough.Afterwards, a commemorative photo was taken to commemorate the occasion, but when we looked at the developed photo, we were shown with half-crying faces, which added to our sadness.The biggest shock this time was that the staff did not admit their mistake and instead maintained their attitude. In fact, it seemed like a misunderstanding on the customer's part, which made me extremely uncomfortable.I was looking forward to the surprise celebration at dinner, which was the main purpose of this stay, but it was ruined...Since this is something that humans do, mistakes are inevitable. However, I wanted him to recover properly. Please make an honest effort to make your stay worth the not-so-cheap accommodation rate, rather than trying to fool yourself. If they had acknowledged it properly and responded with sincerity, we would have received it completely differently.In terms of hardware, the room was terrible. It has a spectacular view and is well-cleaned, but the entire room is tilted to a level that you can see as soon as you enter. The hanging lights are diagonal and one side is attached to the ceiling. I found one that was spherical, so I placed it on the floor and it rolled around with great force.In addition, the ceiling seems to be unusually thin, and the sounds from people on the upper floors, not just people walking around in the room, are extremely loud and can be heard at a noise level. I always tiptoed around the room, terrified that the same thing would happen to us downstairs. As other reviews have said, if you are concerned about noise, you should request a room on the top floor. However, there is no elevator, so if you are confident in your physical strength.I don't know about the other rooms, so there may be differences in the degree of inclination, but if you go to Tsuruya Yokocho, you can experience the extreme degree of inclination that anyone can see.Also, I stayed on a Saturday night, and the majority of the guests were foreigners. As a result, some people take off their clothes in the public bath and enter the bath, while others show up at the breakfast venue in their pajamas. Is this due to cultural differences? I often saw surprising sights.Lastly, the staff was so awful until I checked out that it was so painful that I burst into tears.I paid with electronic money, but was told that the payment could not be made due to insufficient funds. That was not the case, but the front desk staff was so insistent that we had to check various things on our own, wasting a lot of time. This is the first time in my life that I have had trouble paying. We were treated as if this was also our fault, so we frantically investigated everything. There was a payment record in the app's history, so when I showed it to the front desk, they finally reconfirmed the device, said, "Oh, I was able to pay," and simply handed me a receipt. picture? I was stunned.I thought that was really bad, so I asked, ``You haven't apologized for forgetting last night's celebration, and aren't you going to inform me or confirm anything at this inn?'' I said, ``Oh, that's right. I'm sorry.'' And with a tone of voice without any emotion, he finished.Her husband, who was by her side, was astonished and said, ``It's amazing how you were swept away so clearly.''When I talked about this to another friend who works at a hotel, he asked me if that's the case with Tsuruya. If there is a major mistake, it is normal to take steps to cover it up, share the information with the front desk, and apologize again when checking out. Let alone make a payment mistake and deal with it? As someone who also works in the hotel industry, this is an unbelievable feeling! And he got angry with me.My husband and I have been staying at resorts in various places once a month for a long time, and from our experience, it is difficult to imagine accommodations like this for accommodations that cost more than 20,000 yen per person.The food was very delicious, the terrace and hot springs were wonderful, and there were a lot of things that hotel enthusiasts would appreciate. There were some areas where I felt like they had improved the issues I saw in previous reviews. All of the staff who answered the phone and visited Tsuruya Yokocho were friendly and kind.This is an inn with many good points.However, unfortunately, it is true that this wedding anniversary was truly sad due to the heartless response of some of Tsuruya's staff.It is so traumatizing that I have to take the time and effort to write such a long message, and I continue to suffer unreasonably. I sincerely hope that you understand my feelings, and I would also like you to properly acknowledge and apologize from now on.I didn't want to be left with just replying to reviews, so I posted it on a site that wasn't a reservation site.

With 35,000 voices,I don't have that meal.It's no different than the bottom meal.Most of the customers are Chinese, and after taking a bath, they don't do anything, and the food is below average.Eh, Tsuruya, did it get this bad? The food was too bad.Disappointed. I'll go elsewhere for a while.

This was my first time working with you, and all the employees and the shuttle bus driver were very nice and made me feel very comfortable. The inside of the hotel had a nice atmosphere and was very nice! I would like to take care of you again.

The food is deliciousNice hot spring

The food is delicious, but the building is old and you can see the additions. I got the impression that the inn was friendly to Chinese people.

There is a shuttle bus from Atagawa Station, but it is relatively close to Beichuan Station. The room is old and has a mattress on the tatami floor. We went to celebrate a birthday and we were told in advance that we would provide a glass of wine + a bottle at dinner. Golden sea bream + sashimi. I thought the service was good at first, but until I was half asleep at night, a centipede appeared on the bed at about 5 o'clock and bit my husband's back. The only solution was to change rooms, apply medicine, and have breakfast the next day. Or did we take the initiative to ask how to solve the problem, let us check out late, and only after asking did we provide medicine again and treat us to a hot bath? ? ? ? Does it mean that it is normal for insects to occasionally appear on the mountain? ? ? ? But centipedes are poisonous. Although they will not cause death, they will cause redness, swelling and stinging. If there are no centipedes, it will be a good experience😓