I want to tell the owner. Why don't you say hello or reply?We passed each other when we were taking pictures at the entrance after dinner. I thought it was another customer, so I called out to him, but he didn't respond and just passed by. When I returned to my room and found a magazine featuring hot springs, I was surprised to see that the person I had just passed by was the owner of the inn, and he was smiling in the photo. If you don't like the person taking your photo, you can just warn them right then and there, but they just ignore you and walk right by. I took photos because I was given permission to take pictures of the common areas at check-in.This timeThe next morning, at mealtime, we were served rice in a bowl. At the time of check-in, the waitress who was in charge of the waitress asked me to call if there was not enough staff, so I called her at the doorbell (there was no one in the breakfast room) to ask for a replacement. But then the owner appeared. Of course, he didn't even respond to my morning greetings, and when I asked for a refill, he grumpily asked, "What? You don't have any?" and took the bowl without asking me to wait. Do you remember?The young man who brought us the food afterwards also left us without saying anything (he may have said something, but I couldn't hear him). Thank you very much, but no response... After that, he quietly served meals without greeting the guests and retreated to the back. If it gets to this point, it feels like harassment.The worst part is when you check out. On my way to the front desk to pay, I happened to see the owner talking to two female guests at the front door. We came to pay the bill. As expected, I absentmindedly handed out the receipt without making eye contact. Even when you received change, you grumbled back. Do you remember asking me back?Before you could put the change in your wallet or not, you retreated to your office.Of course, there was no farewell or greeting on the way home. This is true. It's not even served. Looking at other people's comments, it seems that the customer service is good, but if they are using different places, that is the worst. There were some people who felt the same way and commented on the low rating, but in the owner's comment section, they wrote things that said they sincerely reflected on it and made improvements, but it hasn't been improved. If we have violated any of the rules or etiquette of the inn, please feel free to respond in any way you like.The building was charming and the food was delicious. The inside of the hotel is beautifully maintained and decorated with good old things, making it a wonderful inn. It's wasteful!Owner, if something happens and you can't control your emotions, you shouldn't show it publicly. I'm sure there will be others who think like us.The one-night, two-day trip that I finally managed to take on vacation ended up being a disappointing trip.Above all, I feel sorry for my partner who went with me...I couldn't help but write this.