Umitoyama Hakuba

My second time @Umitoyama. Feels like home.

I cannot recommend Umitoyama as a place to stay. The facilities are basic and as described, though the rooms were unclean with bottles, socks and rubbish swept under the beds. Staff appear overworked though very helpful. Location is also perfectly situated in hakuba. My main issue is with the owner who lacks personal skills commonly associated with hotels. He asked me to close doors for him whilst talking to other guests, and was unimpressed with us playing uno in the common area. This came to an head as we were leaving this morning, he told me that I needed to be quiet whilst removing bags in the morning despite grinding coffee and previously having a raucous evening with friends in the common room the night before. He told me that everything isn’t about me that would wake the whole house, then proceeded to follow and try to intimidate me as I went to fill up my water bottle asking me repeatedly when I was going to leave. I asked him if he was okay and he stopped himself short of saying something that obviously would have stepped over a line. I apologised to try calm him down, but received no such sympathy in return. This man has soured my holiday experience and has no respect or care for his guest.Edit: in response to the owners comment please find my response please note that that he does not apologise for intimidation tactics or his own antics, it is purely the guests fault and cannot be anyone else's. Respect is a two way street and we were afforded none throughout our stay by the owner.“In the early hours of the morning you were making noise and moving luggage that would wake most guests.”We had cleared leaving early with your staff the day/night before. If there is a means of removing any luggage without making noise, then I’m all ears.“Even when asked to reduce your noise and exit quietly you choose to walk in areas where guests are sleeping to quench your thirst.”For reference there is no other place that i could think of to fill up a water bottle. Save for returning upstairs to refill. I hope all future guests do not intend on being hydrated or using water to defrost windshields.“The rubbish you speak of was yours and was left in your room.”This is a blatant lie and un factual. Though rubbish was left in our room, it was mostly uneaten 7/11 items or beverages and place either in the book case, near the bin or on the floor near the bin.What I’m talking about is our arrival on day 1, the unfinished bottle of coke with a half eaten packet of chips. Also, that sock in the pile, not any of ours, was found under the bed. Clean your rooms properly and don’t try to blame your guests.“I do hope you learn from this experience that how you conduct yourself in another country in someone else accommodation may not go well when you don't respect others.”I have had no other issues with any other accomodations, so I suggest you look introspectively.This establishment makes no apology for intimidation tactics and apparently actively encourages it if you make noise or want a drink.

Hakuba Umitoyama provides a well-located, budget-friendly stay with adequate bedroom sizes, hot showers, and cozy decor, alongside convenient ski storage, a car parking spot, and a limited continental breakfast. …

Hakuba Umitoyama provides a well-located, budget-friendly stay with adequate-sized bedrooms, hot showers, and cozy decor, alongside convenient ski storage, car parking spot, a limited continental breakfast. Ths staff are English-speaking and helpful, offering luggage storage and assistance with reservations.Despite the advertisement as a hotel, this property resembles a hostel with shared bathrooms, limited to two toilets and four showers for all guests, the latter of which had privacy limited only to a curtain. The building suffers from incredibly creaky floors and thin walls, leading to noise issues. Room keys are flimsy and easy to lose, and the cleanliness under beds is lacking with stinky socks and empty cans. The beds themselves are worn and uncomfortable, likely to roll you off the sides. Despite no prior notices, BYO drinks are not allowed in the common area, pushing guests towards the hostel's overpriced alternatives. There is no access to kitchen amenities. The heating system in the bedroom is either too hot or off.The staff, while helpful, seem deeply overworked and understaffed. Poor guys only got part of a day off a fortnight.Notably, the owner's rudeness and strict enforcement of undisclosed rules significantly marred our experience, making us feel like our existence was a nuisance.In conclusion, while Hakuba Umitoyama meets basic needs at a low cost, its drawbacks, especially in hospitality and amenity access, make it a last-resort option. I would not recommend staying here.

It's a hostel. It's far from the nicest place to be staying, but it's cheap. Just be prepared to share a shower and bathroom with 10+ other people. There's no fridge, so you won't be having cold beers. The staff are wonderful but the owner isn't.

Super well cared for. Located in a beautiful neighborhood and with very friendly and good-natured staff.

Just had a three day/night stay at Umitoyama - this cute and cozy lodge is in Echoland is close to all the best skiing in the Hakuba Valley. …

We just completed our 2nd stay at Umitoyama in as many years. Friendly, informative staff, clean, cosy, and well located. And the best coffee on the planet! |The price/value equation is spot on too. |Highly recommended and excited about trip number 3!