This is my 9th stay since around 2000, and the last time was in 2014, so it's been about 10 years. This is a typical example of the quality of a popular inn gradually deteriorating due to the fact that it was a popular inn.【room】It cannot be denied that the main building has become noticeably dilapidated. It can't be helped that you can hear the voices next door due to the thinness of the walls, but about 20 years ago people used to clean the wet verandas so that they could see the garden and the moon from the wet verandas, but now they are very wet. I don't feel like going out.In addition, the bath towels used to be Japanese towels folded by hand like origami, giving a sense of hospitality, but now they are cheap hand towels that don't even have names on them. It has changed. (In 2014, it was a towel with the name of the inn, but the cost has been further reduced)I'm more concerned about the smell from the communal toilet in front of my room in the main building leaking into the hallway.Also, there was surprisingly a lot of traffic on the road facing the inn at night, and large cars were speeding, so even when I was sleeping, I woke up many times due to the sound of cars running. .【meal】It is clear from the fact that they do not allow consecutive nights, that their policy is not to offer variety in the menu in order to operate at a low cost. They are very strict, including not even offering a children's menu.Even though I've been staying there for 20 years in different seasons, the menu has reduced the number of items, but the rest remains the same.The char changed from grilled to salt-grilled. Looking at the fact that it hasn't changed much, it may be that there are no chefs here in the first place, and that the food is delivered by an outside vendor.They have also reduced the number of items and cut costs, and the aperitifs that used to be served are no longer available. There was also tempura as a fried dish, but that is no longer available.Anyway, the customer service was the worst, and when I was served sashimi, I was asked, "Do you want me to explain what's inside? You don't have to."In addition, he seems to want to serve food quickly and clean up quickly, without adjusting to the pace of the customers' eating, and almost as soon as he starts eating, he lights the grilled Hida beef on a ceramic plate and lowers the plate one by one from the soba he has eaten. I'm going.It seemed like they didn't want to change the order in which each table was served, so the food was served all at the same time, and it took 45 minutes from when it arrived at the table until the last dish was served, which was incredibly fast for a dinner at a ryokan.For breakfast, the only hot items were bowls and hoba miso, and nothing else, including grilled fish, seems to be cooked at this inn.The thickness of Meiho ham has also become surprisingly thin, clearly showing that costs have been reduced.Also, although the meal is eaten in an irori hearth, it is unfortunate that charcoal is not placed in the irori hearth, and solid fuel is used instead.There are many items and the quantities are large, but I'm curious as to how many of the many items are prepared at this inn.It has a kaiseki-style appearance and has all the standard Okuhida ryokan inns, so I think it's not a bad option if you're staying in Okuhida Onsenkyo for the first time.【bath】There are two large public baths for men and women with an indoor bath and an open-air bath, and two private open-air baths, but they are large considering the accommodation capacity, so you can relax and enjoy the refreshing hot water.The water temperature is also at a level where you can take a long bath.If I had to say it, I would say that there is an ashtray at the entrance to the public bath, so if a smoker smokes a cigarette, their hair and yukata will start to smell like cigarettes after a bath.I would like to see the ashtray removed.[Customer service]When you arrive at a ryokan, no one comes to the front door, the hospitality of tea and sweets in the lobby that used to be served is gone, and there is no information about when to use the baths, just "Dinner is at 6pm, breakfast is at 6pm." It's 8 o'clock,'' and there was no room or luggage carrier.You can clearly feel the atmosphere that they want to serve the food right away, clean up quickly, and finish their work without having to adjust to the pace of the customers.The elderly couple sitting next to us had just started preparing their appetizers, but suddenly the second set of porcelain grills seemed to be set on fire, and they had to wait, but the staff kept asking, ``Are you ready?'' I felt bad for coming in such a hurry.Also, this time I used the ``Okuhida Onsengo Accommodation Discount Coupon'' from my hometown tax, but even though I had told them to use this coupon before using it, when I checked out, I was told that the ``check Can you give it to me when I check in?'' I said, ``If you had told me in advance that you would use the coupon, you should have told me when you checked in.'' Here is the back of the coupon. As I showed it to him, he said, ``There are precautions written here.''Also, the details of the charges were not explained to me at the time of checkout, and I paid as I was told, but on my way home I realized that I had been charged for alcohol that I didn't even drink. (I think this is a human error)I would have noticed it if you had checked the details at the time of checkout.Anyway, it's a shame that the customer service here, led by the female staff who seems to be the proprietress, leaves a bad impression.[Overview]The temperature control of the open-air bath in the large public bath had become sloppy, and it was so slippery that I couldn't stay in it for long in the winter.The reviews from other people are high, but those people are probably not very experienced with traveling or have never stayed at other ryokans in the area.The price is cheap for a family of about 4 people, and the price on days before holidays is the same as on weekdays, so I think it's a good option if cost performance is your top priority.