I was looking forward to going to this hotel as it had a great location and was said to be a pet-friendly hotel.First, I checked in and asked questions such as whether there was a cage, and informed them that my dog would be staying there. I left my luggage in the room and went out to eat.After that, I returned around 10pm and when I opened my luggage, there were traces of dog feces in several places on the floor, so I called the front desk, but they didn't answer.After that, I called the front desk more than 10 times for the next 30 minutes, but they didn't answer. I went to the front desk and rang the doorbell, but no one was there. We had no choice but to go back to our room and clean it ourselves. At that time, I also tried cleaning around the feces marks, and the wet wipes turned black. To my surprise, there were also 5.6 dead pill bugs and 3 live pill bugs during my stay. There were spider webs and clumps of dust in the corners of the room, and many hairs had fallen down.After that, I tried to contact the front desk, but they didn't answer, so I gave up and stayed the night.I felt uncomfortable so I went to the front desk to check out at 6am the next morning, but there was no one at the front desk again.I rang the doorbell, but no one answered.My wife, child, and dog had left the room and were waiting in the car, so I looked around for about 15 minutes before finding them.When I pointed out what happened yesterday and how dirty the room was, I was told that a representative would contact me by the end of the day.After that, I checked out and didn't hear back even after 1 day, so when I called at 6pm in the evening, there was no answer, and when I called 6 times at 8pm, I was connected, and when I told them that, they contacted the representative by 10pm. It is said that it will be.Are there any hotel representatives who call you at 10pm and say they will contact you today?After that, I received a call at 9:30 pm, and when I spoke to them, they told me that they had checked the room in order to respond to the complaint, but there was no such fact, and they judged it to be a malicious complaint, so they did not contact me.teeth? If you think about it normally, there's no way it could be left in the room because you're cleaning it yourself, right? Even more so, you should check the facts of the complaint before checking the facts of the room.In the end, he said, ``Well, you're letting your dog stay without permission, aren't you?'' Huh? ? If you choose a plan that allows dogs on Yahoo Travel and tell them that you are making a reservation, you won't be paying an extra 8,000 yen, right? The answer is. There is no such word written anywhere. Not to mention, I told the front desk that I had a dog. If there was an additional charge, wouldn't it be better to say it on the spot?In conclusion, it was treated as a malicious complaint and I was accused of letting her stay without permission. If the front desk doesn't answer the phone, call until they answer. In the end, there was no apology. There is no evidence of poor cleaning, just one point.After that, I was unable to open up a conversation with the customer after repeated phone calls, so I refused to answer any more.After that, I didn't even answer the phone.It's a really bad hotel.I have never stayed in such a bad hotel.I was looking forward to it, but I'm disappointed.Since the location and richness are good, I would like to see it rebuilt under a more proper owner.Lastly, I'll include some of the dog feces marks. Avoid staying at bad hotels.