Munno Villa

This is the best villa in Canggu in our opinion. Cleanliness is not in doubt. Very good service. Location close to everywhere.

Came to Bali for vacation with my wife and decided to stay in Munno Villa. It’s easily the best experience we’ve had! Staffs are wonderful! Definitely recommend!

We just had a fantastic 4 days stay at Villa Munno. The 3 bedroom villa is luxurious and very clean. Staff is also very attentive and friendly. Located in a quiet lane, approximately a 5 mins walk out to the main street with restaurants and shops.

This is my first time staying at a Villa in Bali. This bad experience makes me not want to try Villa again in the future.1. The sound insulation is very poor. You can hear obvious noise from next door on both the first and second floors.2. A few hours after check-in, I was informed that pest control spraying would be carried out the next day. Is the spraying done during the guest’s stay? Spraying during rainy season? How many centimeters are the sprayed garden plants next to the swimming pool? Villa did not provide any proof of pharmaceutical substances. It rained the night after the spraying was completed. Will the chemicals dissolve into the swimming pool during the spraying process? Will the chemicals originally attached to the leaves dissolve into the swimming pool after it rains? This put us off using the pool the next day.3. When I checked in, I was told that the check-out time was 11 a.m., but the booking.com website ambiguously showed 11:00-12:00.4. On the afternoon of the second day of check-in, I was told that I had to check the room condition 30 minutes before check-out, which meant that the check-out time was advanced to 10:30. Moreover, the check-in instructions were not listed at all, and there was no reminder at check-in. After we expressed serious protest, Villa compromised and changed check-out to 11 o'clock.The second to fourth points are all things that can be notified to guests in advance, but the owner chose a very bad time to notify.5. There is not enough space for drying clothes. There is no suitable space for the swimsuit after swimming, so it can only be hung with the bath towel.6. The faucet switches on the left side of the washstand in the bedroom toilet on the first floor and the guest toilet on the first floor are very difficult to turn on. Hot water comes when you turn it on to 45 degrees, and cold water when you turn it on to 180 degrees. I gave up after trying it a few times.7. There was about one-tenth of the toilet paper left in the toilet in the room. After cleaning, they did not replace it with new ones or put an extra roll of toilet paper for us.In addition, when staying in the hotel for two nights, all fruits and snacks will be replenished for free. At Munno Villa, they are only available on the first day and will not be replenished on the second day.advantage1. When we checked in, we could only fill in the credit card number, expiration date and security code online on the tablet provided by Villa. This made me feel a bit dangerous. I had no way of knowing whether Villa's information security was sufficient and whether the credit card information would be stored. Risk of fraud.After trying two people's names, three different banks, and a total of four credit cards without success, the gentleman in charge of the reception helped get a wireless credit card machine and finally solved the payment problem.2. All-day security service3. The swimming pool is quite beautiful, suitable for taking photos and uploading to social software.This is my only low-star review in Bali. Even though I was dripped by air-conditioning water during my meal last night, and it got worse after changing the location, and my hair and food were dripped by coffee-colored sewage from the ceiling, which was suspected to be a kitchen fume exhaust pipe. Didn't give one star.A series of problems occurred one after another, which showed the details of Munno's service.The problems we encountered, except for the check-out time of 11:00 and early check-in 30 minutes (equal to check-out at 10:30), other problems may not be encountered.If you don't mind the noise, ruining your good mood during the trip, early check-out, and whether the welcome food and cleaning supplies are replenished, you can still give it a try.If you mind any two or more of the above points, avoid them.

That’s an amazing villa! People here are all very nice and friendly. We really have fun here. Very private and fancy villa. All my friends love it. Strongly recommended. Thank you and appreciate it

Crane

We stayed at Munno Villa for four days and were deeply disappointed, as it did not meet our expectations. Despite booking a 200m² three-bedroom villa, we found the actual space to be significantly smaller, likely only the size of the plot itself.Our troubles began right from the airport. We had informed Munno Villa that our group consisted of 5 adults and 2 babies, with 6 suitcases, and we needed either a large car or two vehicles – as in Bali, 'large' often doesn't mean spacious. Despite confirming this prior to our flight, we were dismayed to find only one car sent for us. This resulted in an uncomfortable hour-long wait in the heat after a tiring 16-hour journey with infants, reflecting poorly on Munno's professionalism.Upon arriving at the villa around 8 PM, no one was there to greet us, and we couldn't initially enter – another letdown. Once inside, we hoped to rest and resolve other issues later, but unfortunately, those too proved problematic.The rooms were clean but small and cramped, especially with a baby and our belongings. There was no extra space to store our luggage. The bathrooms were tidy but offered limited space for personal items, although the showers worked well. The villa's location in Berawa was convenient, being close to essential amenities.Contrary to the advertised spacious living room, we found it uncomfortably small, not fitting for a family needing space. Furthermore, the villa lacked the expected service quality. Typically in Bali, guests receive warm welcomes and exceptional service, but this was completely absent at Munno Villa.Additionally, we requested laundry service for our clothes, separating hand-wash items due to their delicate nature. Despite reconfirming this, Munno mishandled the laundry, significantly shrinking several items and causing over €1000 in damages. Their refusal to acknowledge their mistake, offering only a meager €10 laundry fee as compensation, was utterly unacceptable. They even declined our proposal to compensate for a single night's stay.Given these experiences, I strongly advise against staying at Munno Villa. For the price, there are far better options in Bali that won't leave you feeling deceived.

Everything is great

The villa is ok...good service, great facilities...will come again later

Nice and comfort villa for big family in beautiful location in berawa. Once at the villa, check in was seamless and efficient.Villa is amazing with pool all to yourself. Staff were incredible and constant attentiveness from staff made us feel welcome and 24 hour security service. The towels were always refreshed whilst we were out, the bed made and the area kept clean. The plus one is no scary insects that I usually encounter when staying at a villa.Breakfast was made fresh to order in our villa and was always something fresh and delicious.Great selection of toiletries all provided with sensatia botanicals. Overall cleanliness is ok excluding the toilet in master bedroom, the very unpleasant smell of the toilet seems to come from the sewer, I suggest checking it immediately because the smell spreads to the room.Check out was also very efficient.Great location, close to the action but still peaceful and quite. Recommend enough!