Pension an der Elsterbrücke

Rude, combative host who thinks he can enter private guest accommodation whenever he pleases!I recently had the absolute displeasure of staying at this accommodation having paid €354.00 to book it for 6 nights on a last-minute “deal” with Booking.com.On arrival, I discovered that many of the advertised items related to the kitchen/kitchenette were missing and there was no hot water connection to the kitchen sink.I also realised that both the main entrance and the bathroom (just inside the main entrance) of the accommodation could not be locked.Additionally, I observed that the accommodation was dirty & appeared under construction in several areas.There was what appeared to be the remnants of decorating - paint, plaster etc covering almost everything.When I contacted the host, he came to see me & was immediately combative, telling me “this is not a kitchen for cooking in, if you want a kitchen you must pay more”, “you don’t need to lock anything it’s just me here”, “you’re a troublemaker, nobody ever complained about these things before” etc. (There are plenty of negative reviews, some many years old complaining about these exact issues once you dig a little at Booking.com)I immediately contacted Booking.com customer service and was assured that if a resolution could not be found to the “not-as-described-accommodation” I would be given a full-refund.The following day I had many appointments in the local area.When I arrived back at the accommodation late afternoon, I realised that things in the only area I could lock, where I had set up a home office & had sensitive documents, expensive equipment such as laptops etc, had been disturbed.The host of this accommodation had let himself in to the locked, private area without my consent or knowledge!I contacted Booking.com & told them I would be leaving the accommodation immediately.I then noticed the host outside and went to speak to him, making sure I recorded the conversation.When I confronted him about letting himself into the accommodation, he was again immediately combative and told me he would call the Police if I continued to harass him.I therefore called the Police myself, because I wanted a report confirming that I had left the accommodation in perfect condition, that it could not be locked for the most part and that the host had entered the property in my absence without my knowledge (he admitted his behaviour to the Police).The Police were very helpful, all the information was recorded & a Police report was compiled.After leaving the property I naturally left a negative review on Booking.com.Almost as soon as it was published, the host started threatening me via text message with legal action for defamation & continued to harass me by sending positive reviews that he has screen grabbed off the Internet.Taking the matter even further he filed a claim with Booking.com, telling them I never stayed at the accommodation, so they would remove my review.I’ve updated the Police regarding the post-review harassment & the next step will be the Small Claims Court.Naturally the host refuses to provide a refund & Booking.com can’t/won’t do anything as they are “just a facilitator between host & guest”.Read the negative reviews, look at the pictures & choose wisely.Update post hosts perfectly damming response; I didn't book the wrong apartment, I booked exactly what I needed based on the Booking.com listing. Unfortunately the description does not match reality - that is 100% the hosts responsibility & has still not been updated to address the discrepancies weeks later. Good to see clarification that renovations had just been undertaken, clearly they weren't finished according to the response, neither had any cleaning taken place prior to renting out the accommodation - is this normal? Yes, I want my money back, as would any other reasonable consumer who paid in full for services that have not been delivered.

Very nice place, near river, nice garden. Very friendly the owner and helped if you need.I strongly recommend for relaxing or for rental long term.

Optimal for Tesla access, in the spring you can enjoy the garden with lake

The apartment is dirty in the kitchen area with everyday items such as kettle, coffee machine, toaster, oven etc. There is mold on the joints and tiles in the bathroom. The toilet is wobbly. …

I often visited my friend there and was impressed. The decor of the room was nice and clean and the landlord is very friendly. The location of the guesthouse is great as it is right on the water. I was very at peace, always happy!

A temporary home – absolutely recommended!I spent several weeks/months in the guesthouse at Elsterbrücke and can only report positive things. The landlord is incredibly friendly and accommodating, always willing to help with any questions or concerns. I felt completely comfortable throughout my entire stay. The beautiful garden in particular gave me many hours of relaxation - a true oasis to unwind after a long day. The location is also great: quiet but still well connected. Whether for a short stay or several months, I would come back at any time. Thank you for the great time!

We were there for the European Championships. We rented the garden house and the small apartment on the ground floor. And unfortunately an extremely bad impression. ESPECIALLY THE WATER QUALITY in the apartment. The water has a smell of rusted metal (!!) and also such a color - guess = pipes are rusted... Horrible to have this on your body while showering/brushing your teeth. In addition, the toilet bowl is wobbly, the bathroom and toilet are unreasonable and super small. The apartment on the ground floor gives the impression that it was put together from various flea markets. Furthermore, missing joints in the tiles, a cheap ceiling in the bathroom, etc...Only the quiet location is very nice. NEVER GO THERE AGAIN!!!!!As for the owner's answer regarding water...it is clear and safe... - that is just plain wrong. It is colored and inedible. And it smells like rusted metal. That's not normal !!!! I'm sorry, but the owner's attempts to explain things aren't getting any better!!!!!! A pity

Spontaneous visit to Berlin with accommodation in a quiet and upscale area of ​​Wilhelmshagen.Since I was traveling alone, the small apartment was more than enough for me. It's also possible for two people, but it would almost be too cramped for me.The district is artificially created and with its canals is reminiscent of beautiful Venice and certainly looks even better in summer with the use of boats etc. Due to the artificial construction, there is well water coming out of the tap that smells very strongly of iron. Unfortunately, the small bathroom with shower has no window or exhaust, so you are almost forced to ventilate across the room after showering.There is a mini kitchen in the apartment so that you can prepare food if necessary. But I would recommend the restaurant “Neu Venice”. There is simple food that is delicious and fits everyone's budget.WiFi available with not great speed.It takes over an hour to get to the city of Berlin by bus and train.Will I come back? If the opportunity arises, probably.Can I recommend it? Clearly

We really enjoyed our short stay in the guesthouse. A very well maintained and tastefully furnished apartment. The breakfast was also very lovingly prepared and really tasty. Thank you for the hospitality. Next time we'll come in summer, when we can make even more use of the special location on Berlin's waters.

A super nice apartment with 6 beds. Dishes and everything you need, garden, terrace, bicycles and a small river are also available. The water in the house is slightly sulphurous, like in a spa. The ambience was very high quality. There were also additional functions in the outdoor area, but we weren't able to try them all out due to a lack of time. Even the use of two canoes and a motorbot, for which you don't even need a driving license because it is equipped with a 15 HP engine, was offered. You can use it to travel through the rivers of Berlin. The service was really great. Everything was well prepared. We'd love to go back next year when it's warmer again to try out the canoes and motorboats and celebrate in the garden again. Thanks to Torsten for providing us with such good service.