Bergchalet La Roubine

Not again! Trouble beforehand, trouble during the stay and now afterwards too! Oh dear, I don't even know how to start. At the beginning we were extremely upset. We had to cancel our stay 8 hours after booking (which wasn't even in their system yet) because our family friend had an emergency and the facility would have been too big for us. At first it was said not to be a problem. An hour later the blackmail proposal came (we ONLY accept if you take a DIFFERENT property) and 20 minutes later it was said via booking (PERSONAL CALLS WERE THEN IGNORED) that the accommodation would not accept. Already difficult. The woman on the phone was a bit older. The daughter called in the evening and said that due to Corona they would no longer be able to cancel bookings. She tried to persuade me with every word. It was nice that she got in touch, the content and the lack of accomodation were difficult.When we got there we were told:A HUGE HORNET'S NEST had nested DIRECTLY ABOVE THE ENTRANCE! Neither entrance can be used nor can you ventilate or leave the window open or let the children play outside (two children were stung three times!!!! During the phone call it was said (WE ALREADY KNEW why we would have a problem with this), those in front of us We were also satisfied) We then wrote again about booking. They said there was no permission to remove it and they had been waiting for it for weeks. WE WERE NOT TOLD OR GIVEN US A CHOICE. We would have taken legal action, because the main thing is to put money in your own pocket.The upstairs toilet flushed continuously. The sauna area was in the basement (ATTENTION IT COSTS MONEY!!! ALTHOUGH OTHERWISE WAS SUGGESTED and SAUNA WAS ADVERTISED). In the middle of the first use (IT TAKES TWO LOADS OF MONEY TO GET TO 70 DEGREES and you have to pour water on the stones yourself until it gets warm) the sauna went off and any additional money was simply swallowed! When we complained, they said someone would come a day later. If we didn't agree, someone came after an hour.Anyone who sleeps in the basement should have strong nerves. Incredibly noisy AND cold (it's August and we had to turn on the heating). Every step is so loud that you can only sleep if everyone is lying in bed upstairs and not talking. Because you can hear the bass in the voices, children crying, footsteps, toilet flushing, the shower everything. Ventilation was not possible because hornets were everywhere.The hut, like other huts owned by the landlord, is very remote and the parking options are rather limited. In the back area it says don't park because you can ONLY make a U-turn there (it's done anyway and no one cares). Turning around with a larger car is hardly possible. The equipment in the kitchen was good. Overall, the hut looks nice, but upon closer inspection it's a bit dingy (above) (downstairs it looked new).The double bed on the upper floor is very, very soft and not for tall or wide people. (120/140m wide), very narrow.We couldn't find the play area for the children (not obvious at first glance). We couldn't search too much because of the hornets. Wellthe greatest impudence. 4 nights 817€ and 41€ PARTIAL REFUND!!! FORTY-ONE EUROS!?!? AND AGAIN NO ANSWER! It wasn't a rest, it was just trouble.In our personal opinion, not recommended, especially not for the money!!!!! Very disappointing

This is one of the best holiday homes I have ever stayed in. The area is quite and secluded with lots of possibilities to go hiking direct on the door step. The house has everything you would need including a dishwasher and has been tastefully decorated with a small fireplace for those cosy winter nights.The terrace is the place to be and there is a bbq and plenty of garden chairs and loungers.The only thing is there is interet and it is free, however it is intermittent and slow. OK for occasional messages. The mobile network is good for roaming with lte speeds. If you are on a German contract o2 is bad but t-mobike is good. Not sure about Vodafone.On the whole a great holiday retreat and I would highly recommend it.

Beautiful wooden cabin for several people. Very quiet location. Quite well equipped. However, we found the laundry package (bed linen, 1 small towel, 1 large towel) for €15 per person a bit steep. If you want to use the sauna, you have to calculate an extra €10 until the sauna has heated up sufficiently.Shops are about 10 minutes away by car. A beautiful hiking trail could be reached directly from the accommodation.

Very nice accommodation, everything was clean. Kettle grill available. The mirror in the bathroom could be larger or hung higher. Internet via hotspot, little connection and, if available, very slow. Otherwise all in all good.

Not again! Trouble beforehand, trouble during the stay and now afterwards too! Oh dear, I don't even know how to start. At the beginning we were extremely upset. We had to cancel our stay 8 hours after booking (which wasn't even in their system yet) because our family friend had an emergency and the facility would have been too big for us. At first it was said not to be a problem. An hour later the blackmail proposal came (we ONLY accept if you take a DIFFERENT property) and 20 minutes later it was said via booking (PERSONAL CALLS WERE THEN IGNORED) that the accommodation would not accept. Already difficult. The woman on the phone was a bit older. The daughter called in the evening and said that due to Corona they would no longer be able to cancel bookings. She tried to persuade me with every word. It was nice that she got in touch, the content and the lack of accomodation were difficult.When we got there we were told:A HUGE HORNET'S NEST had nested DIRECTLY ABOVE THE ENTRANCE! Neither entrance can be used nor can you ventilate or leave the window open or let the children play outside (two children were stung three times!!!! During the phone call it was said (WE ALREADY KNEW why we would have a problem with this), those in front of us We were also satisfied) We then wrote again about booking. They said there was no permission to remove it and they had been waiting for it for weeks. WE WERE NOT TOLD OR GIVEN US A CHOICE. We would have taken legal action, because the main thing is to put money in your own pocket.The upstairs toilet flushed continuously. The sauna area was in the basement (ATTENTION IT COSTS MONEY!!! ALTHOUGH OTHERWISE WAS SUGGESTED and SAUNA WAS ADVERTISED). In the middle of the first use (IT TAKES TWO LOADS OF MONEY TO GET TO 70 DEGREES and you have to pour water on the stones yourself until it gets warm) the sauna went off and any additional money was simply swallowed! When we complained, they said someone would come a day later. If we didn't agree, someone came after an hour.Anyone who sleeps in the basement should have strong nerves. Incredibly noisy AND cold (it's August and we had to turn on the heating). Every step is so loud that you can only sleep if everyone is lying in bed upstairs and not talking. Because you can hear the bass in the voices, children crying, footsteps, toilet flushing, the shower everything. Ventilation was not possible because hornets were everywhere.The hut, like other huts owned by the landlord, is very remote and the parking options are rather limited. In the back area it says don't park because you can ONLY make a U-turn there (it's done anyway and no one cares). Turning around with a larger car is hardly possible. The equipment in the kitchen was good. Overall, the hut looks nice, but upon closer inspection it's a bit dingy (above) (downstairs it looked new).The double bed on the upper floor is very, very soft and not for tall or wide people. (120/140m wide), very narrow.We couldn't find the play area for the children (not obvious at first glance). We couldn't search too much because of the hornets. Wellthe greatest impudence. 4 nights 817€ and 41€ PARTIAL REFUND!!! FORTY-ONE EUROS!?!? AND AGAIN NO ANSWER! It wasn't a rest, it was just trouble.In our personal opinion, not recommended, especially not for the money!!!!! Very disappointing