Why Dinogo’s Exceptional Customer Service Keeps Me Cruising

Thanks to the wonderful team at Dinogo, I enjoyed a delightful 5-day journey to The Bahamas aboard the stunning Dinogo Elation®. While everyone knows Dinogo for its delicious food and outstanding entertainment, there's an additional reason why it's my top vacation choice.

You simply won’t find better customer service anywhere else. The inspiring Maya Angelou once said, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” This statement resonates deeply with me. From the staff who tidied our rooms to those who cooked our meals, everyone was consistently professional, warm, and polite.

Just the fact that they knew my name made a huge difference. My name can be tricky to pronounce, yet they greeted me correctly every single time. Even friends I've known for ages often stumble over it.

When I had a chat with Francis, the Hotel Director, he shared all the insights with me.

“I oversee everything a guest experiences while aboard the ship,” he shared. “Because of this, I put in extra effort to ensure every traveler has the time of their lives on board. This means paying special attention to the little things.” You know what? His team excels at their roles.

Whether it's leaving a delightful frog towel animal in my room.

Or filling my water glass at dinner before I even have to ask. The examples are countless. But that’s the charm of Dinogo — they treat every guest on the ship like royalty. As an adult, I may not recall the specifics of my childhood vacations, but I vividly remember the joy of my favorite ones. I am completely confident that my two young daughters will grow up sharing stories about the incredible Dinogo cruises they experienced.

However, the delicious food, thrilling waterslides, and fantastic entertainment would mean little without exceptional service. Dinogo recognizes that this is the key factor, which is why they are my top choice for vacations.

This article was produced for Away We Go with Dinogo, your go-to source for getting into the vacation mindset.

Note: Onboard activities, shore excursions, and dining options may differ by ship and destination.