Romantic Time Mountain Resort

I went to a romantic mountain resort with my boyfriend for vacation. At first, the resort seemed nice—less crowded. The staff member, who introduced himself as the manager, didn’t speak English and used a translation machine to communicate with us. He was Chinese and helped us get a room. We had booked a big room to relax and unwind, but as soon as we entered the room, we realized it wasn’t as advertised. It was really old, dusty, and since it was rainy season, the room smelled awful. The white bedsheets had even turned yellow. Everywhere we touched was covered in dust and moisture.I looked around the compound to see if there was another available room to move to, but there weren’t any. So, I went to the lobby to ask the staff for help in cleaning the room. However, the manager started shouting at me furiously and asked for my nationality. All I wanted was a clean room to rest in! He eventually sent a staff member to the room. I felt so sad for her. She was probably the only staff member in the hotel—around 70 years old and very thin. I felt terribly bad for her, so I helped her sweep the floor and change the bedsheets, which were slightly less yellow than the previous ones. After cleaning, the room smelled a bit better, so we decided to leave the room and explore around Pai.When we returned, there was a power cut that lasted more than 10 minutes, so I complained to Agoda. I had been reporting the issue since the afternoon, after seeing the state of the room, but all they replied was, “Let us contact the property.” I stupidly complained to Agoda again, asking for a refund. At that moment, I was genuinely concerned about our safety—in the middle of nowhere, with no electricity and a rude, aggressive, arrogant hotel manager who didn’t know how to treat customers and couldn’t speak a single word of English.Agoda eventually contacted the property, and then the manager furiously banged on our door, threatening us and asking, “Do you want to get into trouble?” He was upset that I had sent proof of the room’s condition to Agoda and was now complaining about the electricity. As a loyal Agoda customer, I clearly stated that the situation was scary and could even be life-threatening. Being in the middle of nowhere, with no electricity and a dead phone battery, all Agoda could do was contact the property again, potentially putting us in more danger.The manager continued banging on our door violently and yelling, “Do you want to be in trouble?” He pointed his fingers at me while shouting and shaking with anger, which was completely unjustified considering the complaints were legitimate. Agoda wasn’t helping at all and only made the problem worse. I decided to take a different approach. Instead of continuing to complain to Agoda, I called the tourist police to report the situation. Thanks to their help, we were able to move to another hotel that night, but we missed our dinner and the night market because it was already very late. Our holiday was ruined, but at least we informed the police about the situation.But my question is: how many people are exposed to this kind of violence without reporting it to the police or Agoda? Why does Agoda work with such resorts without properly screening their quality? The room cost around 500 baht, but it taught me many lessons. The next day, Agoda offered me a $5 cashback, which they said was the maximum amount they could provide. I was like, “No thanks!” After everything—the helplessness, the life-threatening situation, the involvement of the tourist police—and they offered me $5, seriously?Thankfully, I’ve recovered from what I experienced during my vacation, but the whole ordeal left me with a lot to reflect on.

The houses are old and you can hear everything around them, there is mold, the room was not cleaned, there are stains on the bed linen. In response to the remark, the Chinese owner wanted to kick him out onto the street at 12 o’clock at night.

I write this review with sadness because the Stuffs were normal for me. They weren't particularly nice, but they weren't jerks either. they didn't care much about the guest. before arriving, I wrote a message about how I can easily get up the mountain since there are no taxis or grabs here... I have not received a reply since then. The wifi was not good in the apartment, there was no hot water, there were paper walls and the room cooled down to 12 degrees at night. I didn't get a double blanket by default in the evening, but I couldn't reach anyone in the evening, I slept in a winter coat, but I still caught a cold, now I have a fever. The air conditioner did not provide heating either. it was quite far and you had to walk uphill if you didn't rent a motorcycle right away. I went there because of the silence, but it wasn't there, sometimes a baby crying or karaoke could be heard from the valley. unfortunately, I spent the hardest night of my trip here. The bathroom wasn't in the best condition either. I think it's terribly overpriced and it's dangerous to accommodate guests there without heating in such weather.

Fantastic stay, would recommend! We stayed for 5 nights and had a lovely time.The location is out of the main town, so it is quiet and peaceful, but you can still walk into Pai easily (20mins via the bamboo bridge).Owners are kind, and there is free water and coffee.Rooms are good, the highlight is the private balcony and beautiful green space.

Laid back and picturesque just outside of the main town - only a 5 minute bike ride to the hub. The owners were lovely. Check in was simple. We had a accident and broke a window and when we told the owners what happened they looked after my partner and his wounds and they sorted out a new window for us within a few hours. We loved having a hammock and it was incredibly romantic having our own little cabin during the holidays. We loved it so much we extended another three nights and we were super sad to leave. Our time there was relaxing and we loved how kind and charismatic the owners were always checking in on us, bringing us daily water bottles, fresh towels and room service on request. It was quiet and the place is well cared for and kept clean and tidy. The devotion the staff have towards maintaining their cabins and gardens was unparalleled. We will definitely be staying here again when we come back to Pai!

Such a cool place to hang if you are easy going. Uptight neatness freaks like my wife will not.

The place is clean, comfortable and quiet, very good for exploring the surroundings. Far from the center, need a scooter

I was initially hesitant due to mixed reviews, but I ended up staying a week at this beautiful location in Pai. The environment is serene, and there's plenty of space to relax. The clean shared kitchen and the helpful staff were standout features. A lovely place to escape and enjoy Pai's natural beauty.

I really enjoyed my stay here, the view is great and the host is very welcoming, he made us a tea ceremonyThe rooms may need a little refurbishment but were clean and comfortable

Nice and quiet place, the owner and his family are very kind. It's easy to move around, and there're good spots to watch sunset and have some tea