Fugetsu

I decided to go on a family trip and made a reservation online.First of all, as a result, the woman who claimed to be in charge had a very bad response over the phone, so I canceled the order.I'm glad I didn't go because he's so arrogant.I don't want to give even one star. It's zero.The following is the reason for the cancellation, so please refer to it especially if you are traveling with children.① Since my child is small, I called after making an online reservation to find out what the child's meal would be.When I told him that I had made a reservation, and that I would like to ask him something, he only said, "Yes. (...silence)." It's intimidating and hard to hear. . .When I asked him what the food was, he said, ``Hamburger steak and fried shrimp.'' .But, what do you mean? . I have zero desire to teach.Small children are very careful about what they eat, so I asked them about it, but they didn't seem to want to explain it in detail.I was disgusted by his bad attitude, but I made the reservation and might have to meet him when I actually went, so I just said I understood and hung up.②When I read other people's reviews, I found out that even if you have a plan without rice, they will provide rice and miso soup for your child. .I called again to see if it was possible and was told it was possible. . .Nothing was said on the first phone call. .In that case, the adults can just pick out the side dishes they seem to like, and I don't have to go through the trouble of ordering children's meals where the menu remains a mystery (because they can't tell me the details)...So, I changed my original reservation and requested no rice, but there was no confirmation after the change.③ Since I was using Rakuten Travel, I asked how to just change the details."Please cancel on the screen and try again. Please ask Rakuten Travel about anything else you don't understand.", leaving it to Rakuten Travel.The person at Rakuten Travel's customer center also said that the inn has a system for changing the price of online reservations, but there is no guidance on how to do so.④I had to change the above points, so when I called again, I thought it would be unpleasant if it was a daytime person, so I called at night, but the same person answered the phone...I informed them of ① and ②, but there was no apology or explanation."Are you going to cancel now?!" I was asked midway through the phone call, which made me feel the worst.The woman is said to be in charge.Other staff members insisted that they were the only ones who knew about reservations, and there were no staff members to talk to. .The phone number was surprisingly responsive to people who were planning to stay there, and they seemed to be short on staff, so I canceled my stay because I was too worried about staying there.I could even imagine that even if I needed something that belonged to my child, they wouldn't be able to take care of it.I'm sure a lot of people will ask this question since I'm at the front desk of the hotel, but is it always like this? There was a limit to being unkind.It was my anniversary and I took a lot of time to choose from a lot of accommodations, but I felt like it was a waste of time.I thought that if you are providing meals for children, you should provide details when asked, and if you don't like it, you should not provide it.I went there on our anniversary and had a bad experience, but it was too late so I'm really glad I didn't go.There was no apology until the end, so I was so uncomfortable that I wrote a long review.The telephone response is really bad, so please be prepared to call!

The private open-air bath can be used three times for one night and two days, and can be used for up to 50 minutes each time. Twice in the evening, once in the morning. I thought it would be nice if more people could enjoy the open-air bath in the morning for a shorter time. I enjoyed the candy corner with unique ideas. Meals can be eaten individually, so you don't have to worry about your surroundings. Although the building is somewhat old, I felt that the attention to detail was good.

Less than 10 minutes by car from Yugawara Station. It's on a hill even in Yugawara, and the view and bath are very good (hot spring).The room feels like a private lodging, but it's a decent size. It's nice to have a variety of free sweets, canned juice, cup noodles, and boxed ice cream (except for those staying overnight). Meals can be simple in the morning, but at night I feel like I'm done with it, and I wish they would make something more flavorful (at this price). (I need another idea) I think it would be nice to be able to stay overnight without meals. Please note that there will be a parking fee later. Payment cash only. No alcohol vending machine

There is no public bath, but there are two private baths that can be used twice on the same day and once the next day.The hot springs in Yugawara are warm.There was an all-you-can-eat candy menu, and in addition to candy, there was also cup ramen, ice cream, and cold canned drinks, so it was pretty fulfilling. The ice cream wasn't the typical all-you-can-eat ice cream that doesn't taste good, but a boxed ice cream sold at a convenience store, and there were six types of ice cream, so I had a variety of them after taking a bath.I think this is a good service.

The food is delicious

I stayed here with my small child.The food was delicious, and the bath was private, so the whole family could relax and have a very relaxing time.The food was large enough to satisfy even those of us in our 20s and 30s! Everything was delicious, and the white rice was sweet and delicious, and even the kids were eating second helpings!Please note that due to the structure of the inn, you will be required to go up and down stairs.It was a perfect inn for a family trip that I would like to visit again someday★