Hotel Neuschloss Otaru

8.4
Excellent
(1073 reviews)

3 Chome-282 Shukutsu, Otaru, Hokkaido 047-0047, Japan

+81 134-22-9111

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Hotel Description

Welcome to Hotel Neuschloss Otaru, a luxurious retreat nestled on a rocky promontory overlooking the serene sea. Located at 3 Chome-282 Shukutsu, Otaru, Hokkaido 047-0047, Japan, this exquisite hotel boasts a stunning European-style stone building, complete with a circular observation deck that invites guests to take in the breathtaking views of the surrounding landscape. Just a short 9-minute walk from the famous Otaru Aquarium and 4 km from the picturesque Temiya Park, Hotel Neuschloss Otaru is perfectly situated for both relaxation and exploration. The hotel's design radiates elegance and tranquility, creating an inviting atmosphere that enhances the overall guest experience.

Each plush room features traditional dark-wood furnishings and large windows that offer sweeping sea views, providing a peaceful retreat after a day of sightseeing. The rooms are equipped with flat-screen TVs, minifridges, and open-air hot tubs, ensuring a comfortable and indulgent stay. For those seeking a little more space and luxury, the suites include dining areas and floor-to-ceiling windows, creating a seamless connection with the breathtaking surroundings. Room service is available, allowing guests to enjoy exquisite meals in the comfort of their own room.

Dining at Hotel Neuschloss Otaru is a delightful experience, with a French restaurant that boasts a terrace overlooking the sea, offering an idyllic setting for enjoying exquisite culinary creations. The hotel's amenities also include a spa area complete with a sauna, hot tub, and a rock bath, ensuring that guests can unwind and rejuvenate during their stay. Parking is complimentary, making it convenient for those traveling by car.

For those reliant on public transport, the hotel is conveniently located near several transportation options. The New Chitose Airport is about 1 hour and 24 minutes away by taxi, while the Sapporo Okadama Airport is a shorter 57-minute taxi ride. The local public transport system is also accessible, with the Otaru Station just a 15-minute taxi ride away, ensuring easy travel to and from key destinations.

Hotel Neuschloss Otaru takes the health and safety of its guests seriously, implementing stringent measures to ensure a safe environment throughout their stay. Enhanced cleaning protocols, social distancing practices, and readily available sanitization stations are just a few of the steps taken to prioritize guest well-being.

Guests at Hotel Neuschloss Otaru will find plenty of activities and experiences to enjoy, both within the hotel and nearby. For those interested in local culture, exploring the vibrant Otaru Canal, just 12 minutes away, is a must. The nearby Otaru Aquarium, featuring captivating marine life exhibits and shows, is a fantastic family-friendly attraction. History buffs will appreciate a visit to the Old Aoyama Villa, a beautifully preserved zelkova-wood villa built in 1917, or the Otaru Museum, showcasing historical artifacts and rail exhibits. For a more hands-on experience, the Sankaku Market is a lively marketplace where guests can sample local fruits, vegetables, and seafood, providing an authentic taste of the region.

In terms of dining options, the hotel is surrounded by a selection of highly recommended restaurants. Restaurant Blau Küste is a nearby French dining spot just a minute away by taxi, known for its exquisite cuisine. Western Food Kinoshita, a Western restaurant, is a 16-minute taxi ride and is perfect for those looking to indulge in hearty Western dishes. For seafood lovers, Minshuku Aotsuka Shokudou and 浜の屋食堂, both just a few minutes away, offer fresh, local catches prepared to perfection. ISO, located 12 minutes away by taxi, serves a diverse menu that caters to various palates.

At Hotel Neuschloss Otaru, guests are warmly invited to immerse themselves in a luxurious experience, combining comfort, elegance, and a rich connection to the stunning surroundings. With its exceptional amenities, welcoming atmosphere, and convenient location, this hotel is the perfect choice for those looking to explore the beauty of Otaru while enjoying the comforts of a high-end retreat.

The Most Outstanding Trait

1. Guests praised the bathrooms for their cleanliness and luxury.

2. Walking distance to Otaru Shukutsu Panorama Observation Deck and Shukutsu Marine Land.

3. One of the few hotels in the area with room service available for guests.

4. Guests consistently praised the attentive and friendly service.

5. Guests enjoyed the French restaurant, noting its exquisite cuisine and stunning views.

6. Observation deck mentioned frequently for its breathtaking scenery.

7. Guests praised the breakfast options for variety and quality.

8. One of the few hotels in the area with a dedicated spa and wellness center.


5.8 Good

Location rating

Top sights

Otaru Canal
12 min
Otaru Aquarium
10 min
Old Aoyama Villa (Herring Palace)
5 min
Otaru Museum
9 min
Sankaku Market
14 min

Nearest locations

Restaurant Blau Küste
1 min
Minshuku Aotsuka Shokudou
3 min
祝津マリーナ食堂
3 min
浜の屋食堂
4 min
和風レストラン 花かずら
5 min
ISO
12 min
Otaru Dining No Name
14 min
Newport
14 min
See more Interesting locations

Good to know

Check-in15:00
Check-out11:00
Location rating5.8
Nearest airportSapporo Okadama Airport
Travel time to airport57 min

Nightly price (Only for reference price for sample day)

Check-in: Sun, Nov 17
Check-out: Mon, Nov 18
    Official Hotel

    $161

    Dinogo.com

    $161

    Agoda

    $164

    Booking.com

    $176

    Vio.com

    $167

    Bluepillow.com

    $169


Location

3 Chome-282 Shukutsu, Otaru, Hokkaido 047-0047, Japan

Airports:

New Chitose Airport

Taxi: 1 hr 24 min

Transit: 2 hr 15 min

Sapporo Okadama Airport

Taxi: 57 min

Transit: 1 hr 53 min

Transit:

Shukutsu Gyoko

Walking: 15 min

Otaru Suizokukan

Walking: 10 min

Shukutsu

Walking: 12 min

Otaru Station

Taxi: 15 min

Walking: 1 hr 18 min


Nearby locations

5.8

Good Location

Set on a rocky promontory overlooking the sea, this luxe hotel in a European-style stone building with a circular observation deck is a 9-minute walk from Otaru Aquarium and 4 km from Temiya Park.

Top Attractions

Top Restaurants


Amenities and Facilities

Languages spoken

English

Japanese

Public bath

Public bath

Open air bath

Water bath

Accessibility

Accessible

Accessible parking

Accessible elevator

Wheelchair rental

Food & drink

Restaurant

Bar

Table service

Room service

Breakfast

Vending machines

Wellness

No fitness center

Massage

Sauna

Spa

Pools

No pools

Hot tub

Rooms

Air conditioning

Refrigerator

Coffee maker in some rooms

Parking & transportation

Parking

Self parking

Transfer

Local shuttle

Services

Front desk

Full-service laundry

Elevator

Wake up calls

Housekeeping

Pets

Pet-friendly

Policies & payments

Smoke-free property

Credit cards

Debit cards

Cash

Business & events

Meeting rooms

Bathrooms

Private bathroom

Bathtub

Shower

Children

Kid-friendly

Internet

Wi-Fi

Wi-Fi in public areas


Reviews

100% reviews from partners and customers booking on Dinogo

7.8

10 reviews

Wonderful
5
Excellent
2
Good
2
Below Average
0
Not Good
0
Cover Image for Nazia Aftab

Nazia Aftab

5/5
Absolutely wonderful. This is a gem of a place. We had the Mountain view room and it was amazing.The hotel staff were fantastic. The service was impeccable. We are humbled by the experience.The quality of the breakfast and the dinner was superb.We loved staying here and will stay again when we come back to Japan.Thank you again.

js

joerg s

3/5
Stunning view, great location - not doubt at all!!!|However, the best times of the hotel seem to be over. Interior and exterior are run down and would need some major refurbishment. Service stuff showing the least omotenashi ever experienced in Japan so far, what a pitty.

Cover Image for Bernard Ong

Bernard Ong

4/5
Dated exterior & room style, but interiors & rooms are newly renovated & in room onsen has spectacular views of cliff & ocean. Service hospitality is excellent & up to usual Jap standards. Think of it as staying in an old Euro castle with well maintained interiors!

Room 5

Service 5

Location5

Cover Image for zzz07

zzz07

5/5
Absolutely beautiful location. The aquarium and a small store with vending machines are within a 5-10 minute walk, and the hotel offers a free hourly shuttle service into Otaru. Some staff had limited English but it didn't cause any issues and they were very keen to help. The room was gorgeous, although of an older style. Bed was extremely comfortable and had a radio built in that played music from the ceiling! Very retro and cool. We paid for breakfast included and the menu was very fancy and delicious (although it is very meat and fish heavy, if you are vego or vegan you might struggle - not sure if they cater for this as we didn't ask). The in room onsen was fantastic. It did get a bit hot and steamy but our room had multiple windows you could open. Really great quality for the price we paid. Would definitely visit again. A great romantic getaway.

Cover Image for Yang Wang

Yang Wang

4/5
The hotel is located at the top of the mountain.great views strongly suggest to see the sun set and sunrise here . It also has a hot spring in the rooms too. However, the room feels dusty. The furniture and decorations are out of date.

Room 4

Service 4

Location5

Cover Image for kenward ng

kenward ng

3/5
Our second visit here....after 10 years. And it shows. The hotel is now in dire need of an update as the outer wall paint peels, and observation deck is covered due to repairs. The room didn't fair any better...dead bugs on the window sill, spider and cobwebs in our onsen area, and stains on the walls all harkened back to it's glory days decades before. Staying here was like going to Hogwarts. Charming, but this'll be the last time.

Cover Image for Brad Brad

Brad Brad

5/5
I really enjoyed this hotel. As other reviews have noted, it is old and somewhat kitsch, but for me that was the charm. The rooms are very spacious, the beds comfortable, and the food delicious.I wouldn't want to stay here without a car though.The only serious problem is the shower. For some bizarre reason, someone thought it would be a good idea to use a public onsen timed tap as a shower tap. So you get about 10-15 seconds of water from the shower after pressing the on button, then it stops, and you need bend down to the tap at your ankles and press it again to get another 10 seconds of water.

SL

Sharon L

5/5
One of the best hotel we've stayed for this Hokkaido trip. It was not at a very convenient location but the hotel provided hourly shuttle bus service with 9 persons capacity, so to take the shuttle bus, have to reserve early. …

Cover Image for Whitney Hall

Whitney Hall

5/5
Nice rooms that are well maintained. The private open air bath is lovely and was really nice. A wonderful restaurant with excellent food is key due to the remote location; you either need a car or taxi to get somewhere.

Room 4

Service 5

Location4

TM

Trip.com Member

4.1/5
Great scene and hotel with special castle feel. Good service and nice staff. Recommend to those interested parties better drive to there.