Arrival: In Booking you can select the arrival time, from 10 a.m. to after 3 p.m. When we arrived at 11:30, we were told by the completely unsettled gentleman at reception that check-in was only possible from 3 p.m. OK.Check in:When checking in, I read some reviews about the breakfast included in the price, as well as the "Wellness" (note the sign outside the hotel) facilities. No buffet and no sauna... great... "Wellness" is probably cancelled. Then it was announced that the breakfast would be served in the room in a package. The tension rises. When asked whether there was a list of which foods you would like to have for breakfast (e.g. vegetarian or similar), the answer was cleverly evaded. There should be 4 rolls per person! be brought. So I thought to myself, that will be enough. And there is also a breakfast egg... at least.When we arrived in the room we were initially pleasantly surprised, but be careful, that was the first impression. The room looked well-kept and the balcony was also ideal. Now comes the look into the bathroom. I had to gag for a moment. And I went straight back to reception. A nice legacy was left on the toilet lid. Disgusting. Why should you wait half a day to check in if the room was only half-heartedly cleaned? Who knows. In any case, the problem was immediately eliminated. When I was told that I wouldn't be paying the full price due to the lack of "Welles facilities" that were promised when booking, as well as the non-existent buffet and restaurant (please note the Frankfurt table), things got tricky. My initial demand was a 5% discount, but after the disaster at the toilet came to the fore, I wanted 10% because it was a complete disgrace. Especially since you should pay the booking price directly and immediately. Not just at check-out, as usual. Since the boss wasn't available, we went to the room first. The completely nervous gentleman at check-in spoke to the boss again by telephone. We could cancel for free. Sure, but finding new accommodation after 6 hours of travel is not easy. Ultimately the 10% was guaranteed. But we had to pay immediately. Of course, because otherwise the guests would all run away.Now back to breakfast. There were 2 tablets wrapped in cling film. What you can find on it: No 4 rolls per person. It was somehow clear. In any case, there was 1 roll and a pretzel roll the size of a kiwi, 2 apples, 2 yoghurts each 100g, mini packets of: butter, margarine, cream cheese, jam, then 2 eggs, cold cuts: cheese slices, salami and mortadella, a few slices of cucumber as well as date tomatoes and olives. Oh yes, and coffee powder with sugar and cream and a biscuit. In the days that followed, the rolls became smaller and smaller but a boiled sausage was added (vegetarians don't find it funny). Since a hair was found there, it also ended up in the trash.I appeal to food waste here!!! Since over half of them weren't eaten, especially the cold cuts! If there had been a proper buffet as promised, everyone would have been able to eat what they actually eat! and not superior!At least you could fry your own scrambled eggs thanks to the kitchenette.The stay was a complete failure, we would never come here again.