ITC Hotel Amsterdam

Dishonest Staff, they lie to your face, there's no air conditioning, tiny steep stairways, or if you don't want it or have more luggage, you get leaky stingy basement rooms.During my recent trip, I called in spoke with 'Vivian' , told her that I'd only make a reservation if they had a room on the ground floor, yet when I got there, I had to drag my luggage up a steep staircase, to top it off, there was no air-conditioning.I went back requesting a room change, learnt, all their rooms are without air-conditioning. The weather was very warm, it was unbearable, I made a polite request to issue a refund, she started insisting on no-refundable policy, I politely mentioned that there's been a clear communication gap, my travel agent booked the accommodation, had I known there's no air conditioning, I'd have never booked it, then she agreed to refund the amount for one night, my booking was for two nights, so she essentially wanted to forfeit the amount for one night and the city tax for both days which she charged me upfront as I got there.I had to take a work call, I was finding it difficult to find a hotel as I had to work that day too and I was already behind schedule, after my meeting, I went back to her and I said, hey, you're charging me for one night and refunding the next one, I might as well occupy a room for this evening, I'll be out with friends, all I need is a place to securely stow away my luggage and freshen up, stay tuned, she says it's possible your room(the one with the steep staircase) may be gone, and not surprised it was, so now they have made thrice the money on my possible one night of stay. She says, I have to go pick up my son, my colleague Steven will help you, there's a room on the third floor or we have basement rooms, I'm like I won't stay in a basement, he has to help me bring my luggage up, I'll freshen up and head out later to meet my friends.She leaves, Low and behold, Steven says he only has two basement rooms, one tiny(more like a broom closet) with a big window and another twin room with a tiny window, I chose to take the larger room, so I don't die of anxiety and claustrophobia in a basement. What I got in the end was a leaky basement (yes there was seepage from above in the room and bathroom), dusty beds, unclean towels and a tiny window.My agency was supposed to get the refund for one night that I didn't use and I were to be issued the same by them after the hotel paid it back, here comes the dishonesty, Mr. Steven denies the refund.I followed up for several weeks and they casually write back since you stayed, we won't pay you, they still got the room which they must have lent out the next day, so they quadrupled the money on that basement room, not a bad investment/ way to make money if you want to compromise your dignity, professionalism and honesty.What this hotel is lacking is their staff not keeping a box of pepper powder to just throw it in peoples eyes and snatch money for them.DO NOT BOOK, you're better off somewhere else, don't go to this dump.Update Date Feb 22, 2024 (After response from the Hotel) I have receipts on my email to prove I stayed here, no wonder the staff I interacted with doesn’t work there anyway, the terrible job they did anyone should think twice before employing them.

I loved my experience at this hotel in Amsterdam, I was a little worried when I saw all the negative reviews, but it exceeded my expectations, I sent them a message asking for a room with a view of the canal and for example on the third floor, and they gave me We did exactly that, the view was beautiful, the bed was very comfortable, it was spacious, there was a second single bed which was also very useful, the water in the shower was hot, everything was clean, the hotel staff were friendly, and the Yes, the stairs were steep, but they are all like that in hotels in Amsterdam, the price is great for a hotel in Amsterdam!

The hotel is very well located. I stayed in the annex building. The rooms are good. I highly recommend it.

Birillaint hotel and staff veey compftable and kind staff highly recoment

Hello, I strongly advise against this hotel, they charged me double the amount, namely 490 euros, without asking me anything and don't want to refund me.Hotel to avoid.Type of tripBusiness · FriendsRooms1.0Service1.0Location1.0RoomsUnemptied trashInteresting detailsVery poor sales service, because I can't get a refund even though they charged me double the amount of the stay without my consent

Hotel to flee, they charged me twice the amount of the stay, i.e. 2 x 490 euros without my authorization and with written proof from my bank that I paid for my room and now it is impossible to get a refund because …

For the price you can't complain. The location is ok, quiet but close to Rembrandtplein.

Nice comfortable Place in a good position for visiting the city. The surroundings are quiet but also alive at night.

Very nice window with beautiful view. Comfortable room and friendly staff 😌 perfect location. 👌

4 days and 3 nights ~ Summer in Amsterdam,by car to the parking garage, hotel, city exploration, train station, Nemo Technology Museum, Korean dinner, Zoo Artis, boat tour, Portuguese Synagogue World Heritage Site, Holocaust Memorial, Jewish Quarter andsoooooooo nice long stroll through the city!!!Much more is possible ~we'll be back 💕Recommendation: plan entry to the museums before your trip by booking online and paying with a card.Food: Try Mama Pancakes