Redbridge Lodge

Good for nothing! No professionalism! Really a shame this hotel. I booked this hotel two months before my arrival. When I showed up at the hotel, I was told that the hotel was closed and that it was not accepting anyone! They didn't warn anything in advance! They notify you the same day! And when I ask him to find me a solution, he starts looking for hotels on Booking but what a shame. No plan B for customers who have booked, it's really a scandal so I found myself in the hotel at 7 p.m. And they dare to clear the hotel's error by telling me it's not their fault but that of the person who accepts your reservation, no organization in this hotel!!!! The worst thing is that I still see reviews that they are still accepting customers!!! The managers you are nothing but incapable!! The negative reviews are well deserved!

Stayed for business trip due to handy location. The first room there was someone's body hair on top and under duvet. Mattress had massive uring stain and also blood stain. Toilet itself was filthy, bath was not very clean either. I was offered to change the room. Although there was no hair in the bed, the bathroom wasn't in the best state. The receptionist offered to clean the toilet herself which was very much appreciated, but it wasn't her job! I was too tired to move again and just wanted to go to sleep. Best morning discovered that the toilet bowl itself was not fixed and moving. Mentioned this on the way out, was told this will be sorted. When I got back , was told it's been sorted, however, the only thing that was done was put new sealant around the toilet, so obviously not fixed. Asked why this hasn't been fixed, was told that it's a bigger job so they can't.. also was told by a rude male receptionist that apparently moving toilet bowl is normal and In fact he has one like that home.. he also proceeded to tell me that the hair Initially found in the first bedroom was not "theirs" and that it was coming from a company they use for washing bedding.. as if that is somehow not their issue to deal with?? at that point I had just had enough of his b***s*it, so just asked him to leave, realising that this is the standard of this hotel... If this wasn't just for work, I would have left after the first day! Just to add, everything was dusty including the coffee cups in the room, that were not changed/ checked once during the stay. The tray was dirty too. There were bottle caps under the bed and headboard was covered in dust. Needless to say, I won't be staying here and definitely won't be recommending! The two lovely girls at reception were as helpless as anything, trying to do their best with what they had.. the only good thing about this place was location and good value parking.

Smell like 100 years ago. Not clean.

Overall it was a pleasant enough stay, the room was clean, comfortable and had everything we needed apart from handwash! …

We booked this hotel several months ago, about three months ago, paying the entire period in advance through Booking.com - Unfortunately without any reason, a week before arriving at this hotel, the hotel manager …

One week before they simply cancelled our booking. The accomodation? Your problem. This is not care for the guest. This is a problem of attitude, that is much more important than a single comfort in the accomodation. If this is the mindset the only thing to do is to AVOID this place.

I don't recommend, they are not reliable! The hotel just cancelled our reservations from months ago without any reason and I am going to travel in a few weeks, now the prices are very high to find alternatives. I just saw other people having the same problem.

They've cancelled our reservation without any reason and close to our trip, now the prices are a lot higher. BE CAREFUL THEY ARE NOT RELIABLE!

The hotel unilaterally canceled my rooms already booked in January for the end of June less than a month before the planned overnight stay. I now had to look for new accommodation and pay significantly more for it due to the short notice. I can absolutely not recommend this hotel because of this behavior.

Cancelled our reservation three weeks out with no explanation despite us booking months ahead of time.