We had booked this stay through buymeagift vouchers. The host made clear that she didn't think the vouchers were worth it and she was not to use them again, She was kind enough to offer the stay during her 'peak' season , with us agreeing to stay end of Jun, mid week. I did check and the prices weren't too different, with her offering her own deals at this time.Before we arrived there was already issues, we paid an extra £165 on top of the two vouchers purchased (total now £363) this was to have ensuite rooms and I think breakfast, prices were not clear.Around a month after paying all these bits another £193 came out my account , without any fore warning!! I tried to contact and was told ' we are only human' and it would be 'dealt with when she returned to the property'.No real apology or recognition it was totally illegal❗The money was refunded however and as my brother had specially been keen for Alness, I decided to go ahead with the booking. I wish now I hadn't.On arrival we were greeted by the host coming out the door and stating ' it all happens at once' then advising she wanted us to move cars . She then moved her car to allow us to do so ( unsure why this wasn't already done as she expected us to arrive). This was all before saying Hello or welcoming us. I would add, we had come from Dundee and had a 2 year old, we had also read reviews, so expected a warm welcome!As soon as in the property it was clear that the space was clean and warm. The beds were large and looked comfy, although storage in the room minimal, only 5 hangers in open wardrobe. The surrounding area was peaceful and beautiful. Great location for the walks etc we planned.Reading about lots of lovely toiletries surprised me, as there was 2x large open tresemme shampoo and conditioner available. We were asked about what we wanted for breakfast and at what time , 2x in the space of 1 hour of checking in.The host then met us in common area and asked if we had plans - having read reviews about their hospitality I asked ' No, do you have recommendations?' The host then stated, ' yes we have spent a lot of time on our website , look there'She then asked if we had booked somewhere in Inverness for food ( we said we were going there) again, I asked ' no, have you recommendation?' host stated they 'wouldn't know about Inverness, but to be warned places close early, not like in the south & (after checking lots of places were open past 9pm).My brother, his wife and their 2 year old had come away on this trip for birthdays, with my brother being a Doctor, finding times to fit this in super tough, so we really hoped for a lovely chilled weekend together.The host had already mentioned the 2 year old being 'special'. She added this again, highlighting this was a quiet space, to keep things quiet that's why people come...all while one of her guests had a barking dog upstairs! It made all of us feel really uncomfortable and unwelcome, worried the 2 year old might cry and cause an issue, we had hoped to enjoy a board game or so in the common room but this also seemed like it would be ' too rowdy'.We left to go for dinner, but before we reached Inverness, decided for all of our enjoyment not to stay the 2 nights, we returned keys and asked to get refunded the extra money paid, which was done quickly. Although, again there was issues with this, with 'finance manager' telling me money had been refunded, when I asked to which account, she shared on 3 separate occasions details for an account that wasn't mine!!! Eventually she realized she had been sharing THEIR account details with me. Not before a significant amount of stress caused and statements like ' this is the account information YOU provided'. Really frightening how litte responsibility taken by hosts.We booked an amazing serviced apartment , which cost less in total , offered whole space to ourselves and with really high quality extras in nearby Kingussie. Despite having travelled and having young toot, this was still much preferred to staying a night at Beechwood.Red flags from the start❗